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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,233
value
14
shipping
8,114
quality
11,408
This company responds to reviews on average within 4 days

Instant Feedback

33,201 reviews

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Oklahoma
1 review
0 helpful votes
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Great Experience
January 12, 2025

I am in Tulsa and ordered some parts for one of my Veterans and had amazing communication with the store from shipping to delivery to installation. Thank you very much and I will be using you again here soon.

Date of experience: January 2, 2025
Arkansas
1 review
0 helpful votes
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Boots
January 12, 2025

Boots are good. Order delivered to the wrong address so I received a few days later but boots are freat

Date of experience: January 1, 2025
Alabama
1 review
0 helpful votes
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Great company
January 12, 2025

Quick and fast. Greet service. Always super nice and really fast.

Date of experience: January 14, 2025
California
1 review
0 helpful votes
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Online service is great my item was shipped right before Christmas like promised on website!

Date of experience: January 1, 2025
California
1 review
0 helpful votes
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Fast, Easy, Simple, and Kind.
January 11, 2025

Easy and straightforward. Also like the fact that I can try on Helmets in store and immediately return them if I am not satisfied.

Date of experience: January 12, 2025
Florida
3 reviews
0 helpful votes
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Great service
January 10, 2025

Love the rpm shipping and cash back, great guys at local shop too

Date of experience: January 11, 2025
Arizona
1 review
0 helpful votes
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Zumo xt2
January 10, 2025

Overall experience was excellent.
The entire process from order placement to pick up was very convenient and trouble free.

Date of experience: December 31, 2024
Minnesota
1 review
0 helpful votes
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Delivery delay
January 10, 2025

I ship the part to store, but delivery was delayed and FedX did not provide correct delivery estimate or history.

Date of experience: January 12, 2025
Oregon
1 review
0 helpful votes
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Great Jacket!
January 10, 2025

I'm thrilled with my Scorpion jacket! I sized up by 1 size and it fits great!

Date of experience: December 31, 2024
California
1 review
0 helpful votes
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Sucks
January 10, 2025

Easy to install looks great all the light work except right top side doesnt come on so really disappointed about that been waiting to get them for a while

Date of experience: December 31, 2024
Pennsylvania
1 review
0 helpful votes
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Purchased Gift Card
January 10, 2025

I ordered a gift card for my husband for Christmas. It was easy to work through the process.

Date of experience: December 20, 2024
California
1 review
0 helpful votes
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On Time
January 10, 2025

Merchandise arrived as expected. Properly boxed! The fit was perfect and all gear was enclosed!

Date of experience: December 31, 2024
Oregon
1 review
0 helpful votes
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Happy with helmet purchase.
January 10, 2025

I ordered a helmet in the next size to verify the fit it was shipped fast to the store. After trying the next size I was comfortable making the choice for the smaller size. Thanks for giving me the option to compare.

Date of experience: December 31, 2024
California
1 review
0 helpful votes
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Always happy with service and products. Too bad the one that was local moved several years ago.

Date of experience: December 30, 2024
California
1 review
0 helpful votes
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Great Customer Service!
January 10, 2025

I ordered my items very last-minute right before Christmas, and they arrived before Christmas! I was definitely surprised by that. Thank you for such awesome customer service!

Date of experience: December 30, 2024
Arizona
1 review
0 helpful votes
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Customer Service
January 9, 2025

The customer service was great and the gentleman who helped us was amazing!

Date of experience: December 30, 2024
California
1 review
0 helpful votes
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Good
January 9, 2025

Everything went well, tire came in when it was supposed to..

Date of experience: December 28, 2024
Utah
1 review
0 helpful votes
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Best ever people
January 9, 2025

Guys were super nice and helpful. Got my order the very next day.

Date of experience: December 20, 2024
Texas
2 reviews
0 helpful votes
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Great service all around
January 9, 2025

Outstanding and easy to use website's. Order was received and really good condition.

Date of experience: January 11, 2025
New Jersey
1 review
0 helpful votes
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It was easy and fast shipping! I can't wait to order something else.

Date of experience: December 30, 2024