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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,233
value
14
shipping
8,094
quality
11,388
This company responds to reviews on average within 4 days

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33,138 reviews

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California
1 review
0 helpful votes
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Cycle Gear delivers again.
January 13, 2025
Updated review

Dainese Pro Armor II jacket was on sale and delivered on time. I really like the customer service focus of cycle gear. Wish more products like this were on deep sale (50% or more).

Date of experience: January 2, 2025

Great customer service, especially when there is an...
January 8, 2025
Previous review

Great customer service, especially when there is an issue.

Date of experience: December 28, 2024
Arizona
1 review
0 helpful votes
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Na
January 13, 2025

Stop making me do this. Everything was fine. Thank you very much.

Date of experience: January 2, 2025
California
1 review
0 helpful votes
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Great!
January 13, 2025

Positive experience. Great fast holiday shipping.
No issues. Great deal.

Date of experience: December 29, 2024
California
1 review
0 helpful votes
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Justin
January 13, 2025

Best customer service Justin thanks just.for your help..

Date of experience: January 2, 2025
California
1 review
0 helpful votes
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Awesome!
January 13, 2025

The representatives at Cycle Gear were kind and helped me out by ordering a pin lock for me, which was recently out of stock. Thank you!

Date of experience: January 2, 2025
California
1 review
0 helpful votes
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Easy
January 13, 2025

The guys were very helpfull in the store. We enjoy having a Cycle Gear close by to shop.
Great

Date of experience: January 2, 2025
California
1 review
0 helpful votes
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Fantastic
January 13, 2025

Staff at the cycle gear in Oxnard are the nicest and they are very supportive and give you plenty of time to browse and try on everything and makes sure you have the right fit.

Date of experience: December 23, 2024
Texas
1 review
0 helpful votes
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Excellent service
January 13, 2025

Went to the shop in Killeen, they didn't have the size I needed but they were able to have it delivered. The vest came in quickly and fit perfectly!

Date of experience: December 22, 2024
Indiana
1 review
0 helpful votes
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Good Riding Jeans but...
January 13, 2025

These are the best confort fit jeans I have purchased so far. The only thing is that it does not come with any of the pads unlike any other jeans from this brand. Not sure why as the tag says it does but when bought from cyclegear, they do not. Just be aware of that if you purchase.

Date of experience: January 2, 2025
Arizona
1 review
0 helpful votes
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I went in to buy a helmet. The staff went out of their way to help me find not only the best helmet in my budget, but the best helmet that fit the shape of my head. When my order was delivered, they promptly installed the lock pin that I ordered with my helmet, and I was out the door in no time at all.

Date of experience: December 22, 2024
Florida
1 review
0 helpful votes
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Armor for jacket
January 12, 2025

I found the items on cycle gear website even thought they were unavailable elsewhere. Ordered at a reasonable price and they were delivered quickly. Seamless and would repeat.

Date of experience: January 2, 2025
Illinois
2 reviews
0 helpful votes
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Aight
January 12, 2025

I was emailed it would come on one day and it came on another but it was around Christmas so I guess it's understandable.

Date of experience: January 2, 2025
South Carolina
1 review
0 helpful votes
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Really fast delivery
January 12, 2025

I found the battery needed ordered it delivery was quick and good communication throughput.

Date of experience: January 2, 2025
Oklahoma
1 review
0 helpful votes
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Great Experience
January 12, 2025

I am in Tulsa and ordered some parts for one of my Veterans and had amazing communication with the store from shipping to delivery to installation. Thank you very much and I will be using you again here soon.

Date of experience: January 2, 2025
Arkansas
1 review
0 helpful votes
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Boots
January 12, 2025

Boots are good. Order delivered to the wrong address so I received a few days later but boots are freat

Date of experience: January 1, 2025
Alabama
1 review
0 helpful votes
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Great company
January 12, 2025

Quick and fast. Greet service. Always super nice and really fast.

Date of experience: January 14, 2025
California
1 review
0 helpful votes
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Online service is great my item was shipped right before Christmas like promised on website!

Date of experience: January 1, 2025
California
1 review
0 helpful votes
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Fast, Easy, Simple, and Kind.
January 11, 2025

Easy and straightforward. Also like the fact that I can try on Helmets in store and immediately return them if I am not satisfied.

Date of experience: January 12, 2025
Florida
3 reviews
0 helpful votes
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Great service
January 10, 2025

Love the rpm shipping and cash back, great guys at local shop too

Date of experience: January 11, 2025
Arizona
1 review
0 helpful votes
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Zumo xt2
January 10, 2025

Overall experience was excellent.
The entire process from order placement to pick up was very convenient and trouble free.

Date of experience: December 31, 2024