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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,254
value
14
shipping
8,304
quality
11,601
This company responds to reviews on average within 4 days

Instant Feedback

33,753 reviews

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California
2 reviews
0 helpful votes
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They stand behind what they sell.
February 9, 2025

On this order, no complaint. However, you folks can't supply a clear face shield for a helmet you tout. Disappointing.

Date of experience: January 29, 2025
California
1 review
0 helpful votes
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I was shopping for an out of date battery when the manager of Fairfield store found it on line. I bought 2 batteries instead of one for both of my BMW. I'm very pleased with the Fairfield Cyclegear staff.

Date of experience: January 29, 2025
California
1 review
0 helpful votes
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Durability Check
February 9, 2025

I'm a beginner rider looking for good starter gear. The gloves I bought from here are durable, flexible and cell phone screen friendly.

Date of experience: January 29, 2025
Arizona
1 review
0 helpful votes
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Beginner gear start
February 9, 2025

Petra was very professional and patient and guided me to purchasing a solid choice for a starter helmet. Bad grammar. Sorry.

Date of experience: January 21, 2025
Arizona
1 review
0 helpful votes
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Online service is great
February 9, 2025
Updated review

Both online and in person this is a great place to go for your motorcycle gear and parts needs

Date of experience: January 29, 2025

Convenient
October 2, 2024
Previous review

Online shopping is fast and convenient staff is always 10/10 on the friendly scale

Date of experience: September 22, 2024
California
1 review
0 helpful votes
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Well I ordered 3 items from 3 different online stores, cycle gear was great kept me in the loop with emails and with shipping. One online store only sent me part of my order and has not responded to any of my emails which I sent 3 to them to get the rest of my order. I will not shop at this other company.
All said and done shop at CYCLE GEAR good prices at least you're informed of your parts along the way.

Date of experience: January 29, 2025
Texas
1 review
0 helpful votes
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Excellent
February 8, 2025

Great customer service and experience! I will definitely be shopping with your company again.

Date of experience: January 29, 2025
Arizona
1 review
0 helpful votes
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Great customer service
February 8, 2025

The guys at the store were great and they answered all of my questions and took the time to tell me about the product I was interested in buying.

Date of experience: January 29, 2025
Connecticut
1 review
0 helpful votes
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Lots of choices for helmets.
February 8, 2025

Staff was friendly and knowledgeable. The gentleman that worked with me gave me advice based on experience.

Date of experience: January 29, 2025
Arizona
1 review
0 helpful votes
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Cycle great rocks
February 8, 2025

I love song at cycle great because the staff is amazing and they always have plenty to choose from. Highly recommend shipping here.

Date of experience: January 29, 2025
California
2 reviews
0 helpful votes
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Continental Sport Attack 4
February 8, 2025

Website has always been easy to use and it's nice having the option to either pick up order or have it delivered.

Date of experience: February 9, 2025
Georgia
2 reviews
0 helpful votes
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Progressive fork springs
February 8, 2025

Great,fast shipping and easy to order in store with friendly service.

Date of experience: January 29, 2025
Connecticut
1 review
0 helpful votes
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Alpinestars Panic Buy
February 8, 2025

So, i crashed my bike. Thankfully, I was wearing the Tech Air 5 that I bought from Cycle Gear (shout out to Andreyi and the boys at Hasbrouck Heights, NJ) so i was pretty much unscathed. Luckily, so was the bike. I picked it up and drive straight to CG where I ordered the Tech Air 3 to use while my Tech Air 5 gets refilled. I might have been in mild shock, so they let me hang out for a while to regroup. I'm in the process of moving, so I got it delivered to the store for pickup. It arrived two days later. I had a long ride planned that night and knew from the 5 that the 3 would probably arrive with no charge. I've built a bit of a rapport with the guys, and they've always gone above and begind for me, so when I called CG to ask whether they could throw it on the charger for a bit before pickup, Andreyi told me he wouldn't be in the store but would call to make sure someone plugged it in. The next day, he told me he called them then called them twice more to remind them and ensure the thing was plugged in. Another excellent experience at Cycle Gear.

I will say, though, that the Tech Air 3 did false deploy a week later while I was taking it off this morning. Obviously, i was pretty upset, especially given that I hadn't even had the chance to ship my 5 in for a reset yet. I emailed Alpinestars and asked whether I could combine the two repairs into one order. Not only did they say I could, but they would also reset the 3 under warranty, free of charge.

How long the reset will take has yet to he seen, but the responses to my emails came through within minutes, which definitely inspires confidence.

What an unexpectedly good experience this whole thing has been.

Date of experience: January 29, 2025
Texas
1 review
0 helpful votes
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Good prices everything as described.
February 8, 2025

Ordered a few items for my winter bike overhaul. Unfortunately havent had time to install, but everything was as described. Shipped fast

Date of experience: January 29, 2025
California
1 review
0 helpful votes
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Great Battery for My Ducati
February 8, 2025
Updated review

Was a little scared about adding the acid on My own but it was so simple

Date of experience: January 28, 2025

Shipping was within a week or less didn't have any problem.

Date of experience: May 19, 2024
California
1 review
0 helpful votes
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Delivery is fast and painless
February 7, 2025

Delivery to a cycle gear location was pretty fast, in fact, came a day earlier than expected.

Date of experience: January 28, 2025
Massachusetts
1 review
0 helpful votes
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New Mitas rear tire for Africa Twin
February 7, 2025

Delivered the rear wheel (mounted with old/worn tire) to my local Cycle Gear and ordered the replacement tire. A couple days later the new tire had arrived at the store and been mounted and balanced. I've mounted ADV tires myself in the past but decided to do it the easy way and let the pros do it for me. Thanks.

Date of experience: January 28, 2025
California
1 review
0 helpful votes
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Great Experience
February 7, 2025

Great service and great product, I would recommend anyone who is interested to choose cycle gear.

Date of experience: January 24, 2025
Florida
1 review
0 helpful votes
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Was on a waist for sedici srada ii air vents, the added label states "sedici strada 2" but the manufacturers package states "sedici" only, wrong finish and they don't fit

Date of experience: January 28, 2025
Kimberly E. — CycleGear Rep
over a year old

Please reach out to us at [email protected] or give us a call at1-800-292-5343.

Connecticut
3 reviews
0 helpful votes
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Nice process
February 7, 2025
Updated review

Always easy to order and pickup items here locally near my place of business

Date of experience: January 28, 2025

Ordered Online
July 29, 2024
Previous review

I ordered an open box item and it came in wrong, I did keep the product and was given a store credit.

Date of experience: July 19, 2024