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From the business
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...
CycleGear Reviews Summary
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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Came on time and didn't have any issues. I originally ordered another exhaust from a different company and they ended up not having the exhaust I wanted and didn't refund my money immediately, so making my process of purchasing new exhaust be even longer, so I was very happy with a cycle gear.
This is my Go-To shop! Staff is super cool and knowledgeable. Very friendly and helpful. I've always found what I came in for. I've ordered some specialty items online that were shipped directly to my house. Communication, shipping and tracking were spot-on!
CycleGear Peoria rocks!
Received a helmet. It fits, Haven't had a chance to use it yet.
I have mo issues with products or delivery. Everything looks good. In general the delivery and the product could be a bit faster but is all good.
My orders are always top notch, they have everything you need on twos
This was my first modular helmet purchase and the store rep suggested I keep the helmet on for 15 minutes to be sure it was the correct size. Apparently I'm right in the middle between Medium and Large. Good thing she did because it didn't take long for the headache to come. Different brands fit our heads differently.
The helmet in the color and size I wanted were not in stock at my local store, but they ordered it and when it came in even transferred my Cardo for me. I am so pleased with the customer service!
FedEx took longer than I would've liked to deliver. Not cyclegears fault. They couldn't find my address, called they verified the address was correct. Then they delivered it to the dollar store after I asked them not to.
Frank ordered the communication system and installed it in my helmet for me. Great customer service
I thought i bought the monoke adapter plate for the box to sit on the bike. I actually bought the mounting kit for the monoke plate for the box. There is one small "please note" at the bottom of the page saying I also need to order the monoke plate. The adapter kit shows mostly the monoke adapter plate and 1 little sliver of the mounting kit under it. First time purchasing a givi top box, so it was shocking to order what i thought was the monoke plate and received the mounting kit. Then had to pony up more money for the monoke plate. Oh well. It all worked out gradually. Maybe a picture of the actual adapter kit instead of just the plate for idiots like me.
I like the shop by ride feature! They shipped out my order right away!
Logan and the team at the Riverdale Utah location, did a great job helping me!
I appreciate being able to have the folks at CycleGear (shout out to Bill!) install the Pinlock and Sena in my helmet. Sure, I coulda done it, but it would have taken me five times as long. Thanks, fellas.
I live the help the sells woman gave me installing my Bluetooth in my new helmet.
Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.
Awesome as always. I never have any issues when buying from Cycle Gear and they are easy to work with. I sent back a helmet 3 times until i got the size right and the shipping was fast and easy. Pickup was simple and they are always friendly and willing to help
I dont buy everything from Cycle Gear but have never been disappointed. The shipping and customer service are unmatched, especially when you have the RPM membership which I think is worth it for any rider, especially in a household with multiple bikes and riders!
Being an RPM member has paid dividends for me, even not being a huge purchaser. Worth it. Easy on line shopping and free shipping over $50 is great.
I was looking for a solid set of tire spoons to change street bike tires. Cycle Gear had just what I needed, the website was simple to navigate, and shipping was prompt.
The order was delivered as expected, quick & accurate. Good quality pants and tie downs will be adequate for my needs.
I had an additional discount but could not use it.
My new Sedici helmet is very comfortable but the sound quality is not what I was hoping for.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We sincerely apologize for the delay in the delivery of your order. Unfortunately, shipping carriers sometimes take longer than anticipated, and we understand how frustrating this can be. We truly appreciate you reaching out to let us know about the issue. If there's anything else we can do to assist you, please don’t hesitate to ask. Thank you for your patience and for being a valued part of our community.