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From the business
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...
CycleGear Reviews Summary
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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One-off experiences happen for order processing, shipping delays, and inaccurate delivery updates during the course of online shopping. However, everytime I have purchased online order from Cycle Gear processing takes days and delivery is 2-3 times longer than estimated causing distrust in the entire experience.
I am happy with the order that I made. They kept me in contact with my order and let me know when it was gonna be delivered and when the delivery came, they text my phone and let me know that my delivery was at my house. I am 100% satisfied
I needed a 3/4 helmet but some of them have a shape that I didn't like. I love the look and fit of this LS2.
Great selection of helmets and knowledgeable on sizing. Ordered the one I wanted and it was delivered in a few days.
What a great experience I went in because all I had was cash and he had to make the order and it was there within five days. I ordered tires for my electric bike. And everything went smoothly
I ordered a new front Rosso III tire for my Diavel. I had it shipped to the store only because I wanted to make sure I wasn't getting an old tire (an old new tire). I got a great price on the tire and had no issues getting it shipped to my local CycleGear store. The delivery didn't take very long, like a week or a week and a half. I went down to pick up the tire and checked the manufacturing date on it (2824), which means it was manufactured on week 28 of 2024. Week 28 is the second week in July of 2024. So the tire is roughly a little over 7 months old, which is great. I didn't want to get a new tire that was manufactured two or three years ago. Overall, I had a great experience with Cycle Gear; the price, the shipping time, and the product were everything I expected it to be.
Great customer service at the store and prompt delivery of the item not in store stock. Even received a discount to match a previous price no longer being offered.
The guys a Cycle Gear were great! Just wished that they had the helmet in stock to try on. I am really not a fan of buying something you can't try on. I did try a different Shoei and they said it would fit the same and it did. Love the new J Cruise! Thank you Allentown Cycle Gear!
Great shopping time. FedEx sucks wouldn't use them to ship but everything else was perfect. As usual
Bought an Oxford Montreal 4.0 jacket. Good quality. Good price. Unfortunately I wanted the 4.0 pants but they were not available.
Fast delivery a very thing went as planned great customer service and communication
Easy to use website - quality selection of products - good sales - friendly/knowledgeable staff at the local branch (Chattanooga TN)... love having the ability to order online and have products sent to the local guys for me pick-up. Fast shipping, too.
Great customer service and service. It was very easy to do the online shopping and get the discounts.
My first time in store I was well taken care of. Got hooked up with all the gear I needed, some deals thrown in, membership and all that. Took my wife in for the same experience when she got her bike, same as before. My recent purchase online was easy. Bought white wall tires for my Indian and they were perfect! Fast shipping, fair price, overall great experience.
Cyclegear will let you return or exchange at no cost.
Only place to buy a helmet, they fit you properly and also install comm set free.
Could not find this anywhere, except Cycle Gear.
Price was cheaper than I expected and delivery was in two days
I'm 5'10", but have long legs and the 32" waist (long) fits perfectly. When I'm in the riding position, I don't like to have my boots half exposed to the elements (e.g., rain, dirt, etc.). The longer pants were just the ticket!
The website is easy to navigate, and the customer service for any questions is fantastic
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We sincerely apologize for the delay in shipment. As mentioned at the time of purchase, your item had a lead time of 3-5 business days due to a ordering process with our vendor, who does not ship directly to customers. Based on our records, it appears that your order has arrived within the expected time frame. We appreciate your patience and understanding.