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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,233
value
14
shipping
8,114
quality
11,408
This company responds to reviews on average within 4 days

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33,199 reviews

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California
1 review
0 helpful votes
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Ladies riding clothes
April 24, 2025

I have shopped Cycle Gear many times over the years and have always been satisfied with the product purchases.

Date of experience: April 14, 2025
California
1 review
0 helpful votes
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When into a local Cyclegear, salesman was helpful and supportive seemed to understand my concerns with purchase of a new hat. Explained the RPM program helped me get the best deal and discounts possible. Placed my order on a Thursday. So the brick and mortar experience was 5 Star. It is the logistics of the order that let me down. RPM sells itself as 2day delivery. The salesman told me they don't deliver on weekend but I still half-expected it to be delivered by the Monday. The tracking system online was buggy and I couldn't tell half the time where my item was on the path to the local store. Finally arrived Wednesday, almost 7 days after ordering the helmet. CG online customer service has given me a $15 credit toward future purchases, when I complained which is fair but I would have much preferred a better logistics delivery experience.

Date of experience: April 9, 2025
California
1 review
0 helpful votes
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Had a great first time ordering experience. Website was very user friendly.

Date of experience: April 14, 2025
Texas
1 review
0 helpful votes
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Easiest ordering process
April 24, 2025

The staff at cycle gear really helped out with my ordering process. I live in an apartment, and they let me order everything directly to the store. It took 2 days to ship, and they even helped install some parts that i ordered. Very easy ordering process, barely take anything from me, they did all the work. Shout out to the cycle gear Austin Tx staff.

Date of experience: April 10, 2025
Tennessee
1 review
0 helpful votes
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HJC Helmet
April 24, 2025

Went to my local store, staff was very helpful. Found exactly what I wanted and got it ordered.

Date of experience: April 3, 2025
New York
1 review
0 helpful votes
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Excellent
April 24, 2025
Updated review

Order process was easy and my seat arrived quickly! Excellent quality

Date of experience: April 14, 2025

Process was easy
April 13, 2025
Previous review

Process was easy

Date of experience: April 3, 2025
Illinois
1 review
0 helpful votes
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Easy
April 24, 2025

Site was easy to navigate, found what I wanted quickly and received in a timely manner.

Date of experience: April 14, 2025
Texas
1 review
0 helpful votes
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Pirelli diablo rosso iv corsa
April 24, 2025

The process was very straight forward online and every question I had was answered. This is also my second tire I order.

Date of experience: April 13, 2025
California
1 review
0 helpful votes
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Good
April 24, 2025

Overnight shipping was delayed. Arrived the next business day

Date of experience: April 13, 2025
California
1 review
0 helpful votes
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Culver City store is the best!
April 24, 2025
Updated review

Staff is so knowledgable, friendly and helpful! I always love to visit and check out the latest gear and chat with the staff.

Date of experience: April 13, 2025

Love Cyclegear
April 17, 2025
Previous review

Love Cyclegear. Everything under one virtual roof and the easy returns makes it easy to find the right size for me and my wife.

Date of experience: April 6, 2025
Minnesota
1 review
0 helpful votes
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Jacket
April 24, 2025

Arrived sooner than I expected and I was notified immediately. Awesome service.

Date of experience: April 13, 2025
Texas
1 review
0 helpful votes
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AMAZING
April 24, 2025

Placed the order at the killeen store with discounts and rev membership. Thank you Jada

Date of experience: April 13, 2025
Sweden
2 reviews
0 helpful votes
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EBC BRAKES
April 24, 2025
Updated review

Needed new pads, cycle gear always comes through, they were not stocked locally but still arrived in plenty of time

Date of experience: April 13, 2025

Would be better if parts I needed were in stock locally
May 28, 2024
Previous review

Would be better if parts I needed were in stock locally

Date of experience: May 17, 2024
California
2 reviews
0 helpful votes
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Fun place to shop
April 24, 2025

It's good to shop with knowledgeable people when shopping for motorcycle accessories and especially tires

Date of experience: April 13, 2025
New York
1 review
0 helpful votes
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Online orders
April 24, 2025
Updated review

Item as described. Easy site navigation. Fast shipping. Quality product.

Date of experience: April 13, 2025

Big selection, fast check out
April 12, 2025
Previous review

Big selection, fast check out.

Date of experience: April 2, 2025
Missouri
1 review
0 helpful votes
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Cycle Gear is a good service
April 24, 2025

The crash helmet I have purchased was great, I am glad I drove to the store to try it on as I needed a size way larger than their instructions. The phone holder and bracket are cool. The packaging was very cool but I could have saved the cost of COOL PACKAGING for value. They are a California company so I get that cool packaging was probably important to someone lacking common sense.

Date of experience: April 13, 2025
Mexico
1 review
0 helpful votes
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Excelente
April 23, 2025

……………,………………………………………………………………….::::…………:::::.::.:.

Date of experience: April 13, 2025
Florida
1 review
0 helpful votes
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Cardo spirit
April 23, 2025

Great price and shipping was quick. Product works great and I will shop with Cycle Gear again.

Date of experience: April 13, 2025
California
1 review
0 helpful votes
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Idk
April 23, 2025

Uh good! Shipment arrived early, product was perfect. Thanks

Date of experience: April 13, 2025
New York
1 review
0 helpful votes
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Quick and easy
April 23, 2025

I found the product I wanted and had it delivered 3 days later

Date of experience: April 13, 2025