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Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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I have shopped Cycle Gear many times over the years and have always been satisfied with the product purchases.
When into a local Cyclegear, salesman was helpful and supportive seemed to understand my concerns with purchase of a new hat. Explained the RPM program helped me get the best deal and discounts possible. Placed my order on a Thursday. So the brick and mortar experience was 5 Star. It is the logistics of the order that let me down. RPM sells itself as 2day delivery. The salesman told me they don't deliver on weekend but I still half-expected it to be delivered by the Monday. The tracking system online was buggy and I couldn't tell half the time where my item was on the path to the local store. Finally arrived Wednesday, almost 7 days after ordering the helmet. CG online customer service has given me a $15 credit toward future purchases, when I complained which is fair but I would have much preferred a better logistics delivery experience.
Had a great first time ordering experience. Website was very user friendly.
The staff at cycle gear really helped out with my ordering process. I live in an apartment, and they let me order everything directly to the store. It took 2 days to ship, and they even helped install some parts that i ordered. Very easy ordering process, barely take anything from me, they did all the work. Shout out to the cycle gear Austin Tx staff.
Went to my local store, staff was very helpful. Found exactly what I wanted and got it ordered.
Order process was easy and my seat arrived quickly! Excellent quality
The process was very straight forward online and every question I had was answered. This is also my second tire I order.
Staff is so knowledgable, friendly and helpful! I always love to visit and check out the latest gear and chat with the staff.
Love Cyclegear. Everything under one virtual roof and the easy returns makes it easy to find the right size for me and my wife.
Placed the order at the killeen store with discounts and rev membership. Thank you Jada
Needed new pads, cycle gear always comes through, they were not stocked locally but still arrived in plenty of time
Would be better if parts I needed were in stock locally
It's good to shop with knowledgeable people when shopping for motorcycle accessories and especially tires
Item as described. Easy site navigation. Fast shipping. Quality product.
The crash helmet I have purchased was great, I am glad I drove to the store to try it on as I needed a size way larger than their instructions. The phone holder and bracket are cool. The packaging was very cool but I could have saved the cost of COOL PACKAGING for value. They are a California company so I get that cool packaging was probably important to someone lacking common sense.
Great price and shipping was quick. Product works great and I will shop with Cycle Gear again.
Answer: Your local dealership will almost inevitably be superior to CycleGear, in every respect. The reason for that is your local dealership will cease to exist if they don't offer their customers the service, support, and products that they are looking for. You might not find it on the shelf right then, but every dealership has the ability to order in what you want and they will price it fairly, because they know that you can go elsewhere. These internet retailers need to be put out of business, by us. All we have to do is shop locally.
Answer: There's nothing legit about the website. They have stores in many different cities around the US, but their customer service is almost as bad in-store, as it is from their corporate call center and internet department.

