Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Product was exactly as displayed. The one thing I wish to see in the future, is the product picture kind of deceived me and I thought the back seat cushion was included. I seen it wasn't in the fine print but the main picture on the website should be whats included and then add extras showing additional accesorries, other than that, it was great.
Easy ordering and easy obtaining tracking information once the item has been shipped.
I was impressed with how well Cycle Gear worked with me to find the exact right jacket I wanted. I had found one that I really liked. It was marked down but not in my size and another one could not be found elsewhere. The salesman worked to find me one that was a newer style of the one I originally wanted.
Walked into the store and was help immediately by the lady at the counter. She checked for stock on the part and didn't have it. But then she said she could order it and have it delivered to my house. Very convenient, very fast.
Awesome store employees great insight on product great help in store
Prompt shipping. Product as described. Friendly website.
Aarons is a G always gets my tires shipped fast and mounts/balances even faster. Best place for tires
Had exactly what I was looking for and got it to me quickly. I was pleased with my first experience
Solid customer service. They were able to install the new Cardo unit into my helmet which saved me the time of doing it myself and potentially messing it up.
My address was typed incorrect by one number so it ended up in another house. I saw the email confirming the delivery and it was wrong. When I realized it, it had been two days so I drove to the address stated in my email. I left a note with my number and thankfully the owner of the house called me back. I did check my account to double check if my address was written wrong by the girl who helped me at cycle gear but she typed it correctly.
Only Cycle Gear could locate a specific make of adv tire for me out of 3 different shops. They obtaine that tire in 4 days & are now mounting it for me.
Easy shopping. Fast shipping. Would buy again. The boots fit perfectly.
I was able to easily order these hotwired parts. I had another pair that lasted about 3 years but the plug
End broke.
It's very easy to order things and return or exchange items that don't fit. I like the fact that they almost always have what I need in stock. Love their heated riding gear and their raingear
Staff is always helpfull. They go above and beyond. Looked through other stores inventory to try to get local.
Always easy to use the site. RPM discout and prefered shipping is great. My points paid for half of my order
On time, but It could be faster, as someone (not me) requested a delivery delay, as per FedEx website.
I've other boots from Alpinestars. Very comfortable. But this one is not.
The guys at cycle gear in Wes Chester NY are awesome. Whatever you need they have the knowledge and the care for your safety.
Evan helped me out and was awesome as always. Super helpful and easy to talk to.
Selection was easy, availability was immediate. The items were packaged well and shipped out promptly. Very happy with the experience.
Answer: Your local dealership will almost inevitably be superior to CycleGear, in every respect. The reason for that is your local dealership will cease to exist if they don't offer their customers the service, support, and products that they are looking for. You might not find it on the shelf right then, but every dealership has the ability to order in what you want and they will price it fairly, because they know that you can go elsewhere. These internet retailers need to be put out of business, by us. All we have to do is shop locally.
Answer: There's nothing legit about the website. They have stores in many different cities around the US, but their customer service is almost as bad in-store, as it is from their corporate call center and internet department.

