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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,245
value
14
shipping
8,249
quality
11,543
This company responds to reviews on average within 4 days

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33,600 reviews

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Florida
1 review
0 helpful votes
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Good Product
May 2, 2025

Product was exactly as displayed. The one thing I wish to see in the future, is the product picture kind of deceived me and I thought the back seat cushion was included. I seen it wasn't in the fine print but the main picture on the website should be whats included and then add extras showing additional accesorries, other than that, it was great.

Date of experience: April 22, 2025
California
1 review
0 helpful votes
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Purchaser
May 2, 2025

Very knowledgeable young man that helped us! Order was placed and sent out in time.

Date of experience: April 22, 2025
Texas
1 review
0 helpful votes
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Awesome experience
May 2, 2025

Easy ordering and easy obtaining tracking information once the item has been shipped.

Date of experience: April 22, 2025
Ohio
1 review
0 helpful votes
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Sedici Jacket
May 2, 2025

I was impressed with how well Cycle Gear worked with me to find the exact right jacket I wanted. I had found one that I really liked. It was marked down but not in my size and another one could not be found elsewhere. The salesman worked to find me one that was a newer style of the one I originally wanted.

Date of experience: April 12, 2025
California
1 review
0 helpful votes
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Walked into the store and was help immediately by the lady at the counter. She checked for stock on the part and didn't have it. But then she said she could order it and have it delivered to my house. Very convenient, very fast.

Date of experience: April 22, 2025
California
1 review
0 helpful votes
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Awesome thank you
May 2, 2025

Awesome store employees great insight on product great help in store

Date of experience: April 22, 2025
Tennessee
1 review
0 helpful votes
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Honda Rebel Windshield
May 2, 2025
Updated review

Prompt shipping. Product as described. Friendly website.

Date of experience: April 22, 2025

Website easy to use
April 21, 2025
Previous review

Website easy to use. No issues.

Date of experience: April 11, 2025
Nevada
1 review
0 helpful votes
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Always great service
May 2, 2025

Aarons is a G always gets my tires shipped fast and mounts/balances even faster. Best place for tires

Date of experience: April 22, 2025
Colorado
1 review
0 helpful votes
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Had exactly what I was looking for and got it to me quickly. I was pleased with my first experience

Date of experience: April 22, 2025
Florida
1 review
0 helpful votes
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Good
May 2, 2025

Solid customer service. They were able to install the new Cardo unit into my helmet which saved me the time of doing it myself and potentially messing it up.

Date of experience: April 22, 2025
California
1 review
0 helpful votes
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My address was typed incorrect by one number so it ended up in another house. I saw the email confirming the delivery and it was wrong. When I realized it, it had been two days so I drove to the address stated in my email. I left a note with my number and thankfully the owner of the house called me back. I did check my account to double check if my address was written wrong by the girl who helped me at cycle gear but she typed it correctly.

Date of experience: April 21, 2025
California
1 review
0 helpful votes
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Only Cycle Gear could locate a specific make of adv tire for me out of 3 different shops. They obtaine that tire in 4 days & are now mounting it for me.

Date of experience: April 21, 2025
Nevada
1 review
0 helpful votes
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Quick and easy purchase.
May 1, 2025
Updated review

Easy shopping. Fast shipping. Would buy again. The boots fit perfectly.

Date of experience: April 21, 2025

Quick and easy!
April 20, 2025
Previous review

Quick and easy!

Date of experience: April 10, 2025
Florida
1 review
0 helpful votes
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Perfect
May 1, 2025
Updated review

I was able to easily order these hotwired parts. I had another pair that lasted about 3 years but the plug
End broke.

Date of experience: April 21, 2025

It's very easy to order things and return or exchange...
April 20, 2025
Previous review

It's very easy to order things and return or exchange items that don't fit. I like the fact that they almost always have what I need in stock. Love their heated riding gear and their raingear

Date of experience: April 10, 2025
Arizona
1 review
0 helpful votes
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Excellent customer service
May 1, 2025
Updated review

Staff is always helpfull. They go above and beyond. Looked through other stores inventory to try to get local.

Date of experience: April 21, 2025

Always easy to use the site
March 9, 2025
Previous review

Always easy to use the site. RPM discout and prefered shipping is great. My points paid for half of my order

Date of experience: February 26, 2025
Texas
1 review
0 helpful votes
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Some odd happened
May 1, 2025
Updated review

On time, but It could be faster, as someone (not me) requested a delivery delay, as per FedEx website.

Date of experience: April 21, 2025

Good, but could be better
October 6, 2024
Previous review

I've other boots from Alpinestars. Very comfortable. But this one is not.

Date of experience: September 25, 2024
New York
1 review
0 helpful votes
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The best
May 1, 2025

The guys at cycle gear in Wes Chester NY are awesome. Whatever you need they have the knowledge and the care for your safety.

Date of experience: April 21, 2025
California
1 review
0 helpful votes
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Early delivery
May 1, 2025

Early delivery great service. It's dumb to ask for some many letters

Date of experience: April 21, 2025
Missouri
1 review
0 helpful votes
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Great Assistance
May 1, 2025

Evan helped me out and was awesome as always. Super helpful and easy to talk to.

Date of experience: April 10, 2025
Louisiana
1 review
0 helpful votes
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Positive Experience
May 1, 2025

Selection was easy, availability was immediate. The items were packaged well and shipped out promptly. Very happy with the experience.

Date of experience: April 21, 2025