Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of CycleGear

CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


How would you rate CycleGear?
grey stargrey stargrey stargrey stargrey star

CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,251
value
14
shipping
8,274
quality
11,569
This company responds to reviews on average within 4 days

Instant Feedback

33,676 reviews

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
Follow Jacob S.
Unfollow Jacob S.
Share Review
Report Review

Fast Shipping
May 5, 2025

Good overall experience... found all the products I wanted and received them super quick.

Date of experience: April 25, 2025
California
1 review
0 helpful votes
Follow Alex a.
Unfollow Alex a.
Share Review
Report Review

Cycle gear team rocks
May 5, 2025

Experiences. I don't think I ever have had any issues with any purchases I've made from cycle gear. This past one was not the exemption.

Date of experience: April 24, 2025
New York
1 review
0 helpful votes
Follow Josh L.
Unfollow Josh L.
Share Review
Report Review

Good experience
May 5, 2025

Easy shopping experience. Happy with my purchase.------------------------

Date of experience: April 24, 2025
Michigan
1 review
0 helpful votes
Follow Christopher K.
Unfollow Christopher K.
Share Review
Report Review

Windshield
May 4, 2025
Updated review

Perfect product and fits my bike, on line ordering was easy and it shipped to my house for free!

Date of experience: April 24, 2025

Easy to order
April 23, 2025
Previous review

Easy to order

Date of experience: April 13, 2025
California
1 review
0 helpful votes
Follow Alex B.
Unfollow Alex B.
Share Review
Report Review

Hjc -replacement shield
May 4, 2025
Updated review

I bought the silver mirrored replacement shield and pin lock and fit were all good fit

Date of experience: April 24, 2025

Descriptions as to what will fit interchangeably
April 22, 2025
Previous review

Descriptions as to what will fit interchangeably. Thank you

Date of experience: April 12, 2025
Florida
2 reviews
0 helpful votes
Follow Franco G.
Unfollow Franco G.
Share Review
Report Review

👍🏾
May 4, 2025

Overall it was a great experience I actually went into my local store and they did not have my size and the shoe that I was looking for so the representative check the website and had them sent to me

Date of experience: April 24, 2025
California
1 review
0 helpful votes
Follow Christopher L.
Unfollow Christopher L.
Share Review
Report Review

Team gear
May 4, 2025

Excellent customer service and recommendations based on our needs

Date of experience: April 24, 2025
California
3 reviews
0 helpful votes
Follow Fred B.
Unfollow Fred B.
Share Review
Report Review

As expected
May 4, 2025
Updated review

Notified of my items, ready to pick up on time. And, arranged installation at a neighboring shop.

Date of experience: April 18, 2025

Easy ordering for tire delivery to my store
April 23, 2025
Previous review

Easy ordering for tire delivery to my store.

Date of experience: April 13, 2025
Texas
1 review
0 helpful votes
Follow Shawn B.
Unfollow Shawn B.
Share Review
Report Review

2025 r3
May 4, 2025
Updated review

Wasn't sure if this would fit the 2025 r3, but after looking at a few specs and parts list I ordered. Fits perfect and sounds is the perfect volume

Date of experience: April 23, 2025

Easy to verify first responders status
January 18, 2025
Previous review

Easy to verify first responders status

Date of experience: January 7, 2025
Texas
2 reviews
0 helpful votes
Follow Victor C.
Unfollow Victor C.
Share Review
Report Review

Great website! Great Product!
May 4, 2025

The website is very user friendly. The product offerings are exceptional. The pricing is very reasonable. Thank you!

Date of experience: April 23, 2025
New York
1 review
0 helpful votes
Follow Alexande b.
Unfollow Alexande b.
Share Review
Report Review

Good $#*!!
May 4, 2025

Went to store tried on jacket and pants. Purchased the jacket from store but ordered pants online because store didn't have my size. Fits good. The kneepads are I bit low is the only issue but I just pull em up when I sit on the bike and they tend to stay. Good quality though. Dont expect it to fit like leather. It's textile mesh

Date of experience: April 23, 2025
California
2 reviews
0 helpful votes
Follow Daniels S.
Unfollow Daniels S.
Share Review
Report Review

Very easy transaction online.
May 4, 2025

However, the bar risers didn't fit my r1250r. So I got an authorization to return it yesterday and shipped it back.

Date of experience: April 23, 2025
Illinois
2 reviews
0 helpful votes
Follow Larry B.
Unfollow Larry B.
Share Review
Report Review

Riding shoes
May 3, 2025

Delivered on time as promised by the cycle gear rep. No problems.

Date of experience: April 23, 2025
California
1 review
0 helpful votes
Follow Nicholas L.
Unfollow Nicholas L.
Share Review
Report Review

Perfect
May 3, 2025

I couldn't find the size I wanted nearby so I reached out to cycles gears customer service to help me locate my size. Their response was quick. Once they found my size, they sent me the link to which I quickly ordered the jacket I wanted! It got here a day early and I'm absolutely loving my brand new riding jacket. I'm thankful to cycle gear for helping me with everything and will continue to show my support. Thank you Cycle Gear, Nicholas

Date of experience: April 23, 2025
Oklahoma
1 review
0 helpful votes
Follow Ed W.
Unfollow Ed W.
Share Review
Report Review

Ohio backpack
May 3, 2025
Updated review

Everything went as planned and smooth with no trouble. Product was as expected

Date of experience: April 23, 2025

Great
September 19, 2024
Previous review

I went to get fitted for a helmet and jacket. Everything went smoothly and I'm a happy camper!

Date of experience: September 9, 2024
Georgia
1 review
0 helpful votes
Follow Michael F.
Unfollow Michael F.
Share Review
Report Review

Vortex chain and sprocket set
May 3, 2025

Went into the store, they helped look up the high tensile strength chain from Vortex in a kit for my Suzuki. We ordered it and it arrived at my house 3 days later. Went on well, already cut to the right length, with the right rivet style link and a nice design rear spocket.

Date of experience: April 23, 2025
Maine
1 review
0 helpful votes
Follow Paul D.
Unfollow Paul D.
Share Review
Report Review

Cycle Gear Experience.
May 3, 2025

I received a gift card to Cycle Gear for my Birthday. When I went into look for a new helmet. I had an idea of what I was looking for. The staff in Woburn was friendly, knowledgeable and helpful in choosing the helmet. I had to order it and that whole process was efficient and speedy!

Date of experience: April 23, 2025
Minnesota
1 review
0 helpful votes
Follow Matt C.
Unfollow Matt C.
Share Review
Report Review

Good, knowledgeable staff
May 3, 2025

Very friendly and helpful staff at the Woodbury location. Brandon in particular was quite helpful and knowledgeable. Thanks for the quick service.

Date of experience: April 15, 2025
North Carolina
3 reviews
0 helpful votes
Follow Michael C.
Unfollow Michael C.
Share Review
Report Review

Great Service at Cycle Gear
May 3, 2025
Updated review

I ordered my new Alpinestar Tech Air Plasma from the Greensboro, NC Cycle Gear and enjoyed my usual excellent experience in that store. The people and knowledgeable, friendly and efficient. I couldn't ask for better service.

Date of experience: April 9, 2025

New 42mm Headset for the Cardo Packtalk Edge
April 25, 2024
Previous review

I ordered these while visiting the local Cycle Gear store and they shipped them to my home. Easy!

Date of experience: April 15, 2024
South Carolina
1 review
0 helpful votes
Follow S one thousand M.
Unfollow S one thousand M.
Share Review
Report Review

After being told the benefits of the membership I joined it with the promise that I would receive two day shipping, I did not receive my item for 4 days.

Date of experience: April 23, 2025