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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,233
value
14
shipping
8,081
quality
11,375
This company responds to reviews on average within 4 days

Instant Feedback

33,102 reviews

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New York
1 review
0 helpful votes
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Great shopping experience.
May 16, 2025

Sales staff are top notch. We need more staff of this level. I only wish they had a larger selection of Dainese. No issues with my order

Date of experience: May 5, 2025
Virginia
1 review
0 helpful votes
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Order change
May 16, 2025

I ordered a helmet, but then as an afterthought wanted a bluetooth. I called to see if I could have said helmet to the store, but the issue would have been full of red tape and questionable side issues. No worries. I got the helmet, dropped it off at CycleGear, they installed the blue tooth for me, and connected it to my phone. Done deal, happy camper.

Date of experience: May 5, 2025
New York
1 review
0 helpful votes
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Back tire
May 16, 2025
Updated review

My back tire was bald and I ordered a new one and it was shipped to me in two days. Very easy transaction.

Date of experience: May 5, 2025

Quick and easy
May 4, 2025
Previous review

Quick and easy

Date of experience: April 24, 2025
California
1 review
0 helpful votes
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Easy purchase quick Delivery.
May 15, 2025
Updated review

Shopping with CycleGear was easy, quick and affordable. Items are always delivered as promised and in a timely manner.

Date of experience: April 24, 2025

Always best prices!
May 4, 2025
Previous review

Always best prices! No need to go anywhere else!

Date of experience: April 24, 2025
California
1 review
0 helpful votes
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I loved the shipping updates.
May 15, 2025

Ítems were shipped quick and was updated via email during the process including once it was delivered so that it doesn't sit outside unattended.

Date of experience: May 5, 2025
New York
1 review
0 helpful votes
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LS2 helmet and cardo freecom
May 15, 2025

Very nice team in the store very helpful thanks I recommend very nice store cool staff

Date of experience: May 5, 2025
Massachusetts
1 review
0 helpful votes
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Very efficient
May 15, 2025

Very good. The representatives we're all polite and helpful.

Date of experience: May 5, 2025
New Jersey
1 review
0 helpful votes
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Works great
May 15, 2025
Updated review

Used it and works as expected. I am happy with the product and would definitely come back.

Date of experience: May 5, 2025

Nice pair of Jeans and Pinlock Insert
December 13, 2024
Previous review

The Jeans I bought were great quality. It fit well as per my size and the inserts for the pads worked well.
I am happy with my purchase.
The Pinlock insert also worked well and fit my helmet Sidici 3 although it was a tight fit.
One comment I would add is the box that delivered the pin insert was massive compared to the flat thin pin insert. I thought that was unnecessary and you could do better there.

Date of experience: December 3, 2024
Massachusetts
1 review
0 helpful votes
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Tire Service
May 15, 2025

As always, great service, tire was mounted and balance in less than a day.

Date of experience: April 25, 2025
Utah
1 review
0 helpful votes
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Large selection!
May 15, 2025

Great products, large selection and fast shipping. I was able to make a return to the store.

Date of experience: May 5, 2025
Massachusetts
1 review
0 helpful votes
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Great Helping Hand
May 15, 2025

I was looking for security for in my bike. The guys there helped with all my questions and pointed me in the right direction. Thank You guys.

Date of experience: April 23, 2025
Pennsylvania
1 review
0 helpful votes
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Great item
May 15, 2025
Updated review

Easy to order from website. Great selection. Several items to choose from.

Date of experience: May 5, 2025

Easy to use, nice selection, great ideas
May 4, 2025
Previous review

Easy to use, nice selection, great ideas

Date of experience: April 24, 2025
California
2 reviews
0 helpful votes
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Great Service!
May 15, 2025
Updated review

Cycle Gear is legit! Great service and knowledgeable staff! My wheels came out spectacular!

Date of experience: May 4, 2025

Cycle gear is the best!
May 3, 2025
Previous review

Cycle gear is the best!

Date of experience: April 23, 2025
New York
3 reviews
0 helpful votes
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Always like shopping here
May 14, 2025
Updated review

Good selection of gear and nice to have physical locations for immediate needs

Date of experience: May 4, 2025

Always get great deals and it's nice to have in person...
May 3, 2025
Previous review

Always get great deals and it's nice to have in person store support

Date of experience: April 23, 2025
Florida
1 review
0 helpful votes
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Pirelli's are always a win
May 14, 2025

This will be the first time I've run the Diablo rosso corsa IV's, but, I've ran the 2's many times in the past and they were great. I expect these to be even better

Date of experience: May 4, 2025
Washington
1 review
0 helpful votes
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Great customer service
May 14, 2025

Drove over 125 miles to Spokane Valley, WA Cycle Gear store. My first time experience was awesome. Told him what I was looking for. Great selection of helmets. Tired them on. Found the perfect size (3X). Two day shipping. Saved a bunch on going membership plus a Veterans discount. Thanks so much.

Date of experience: May 4, 2025
Michigan
1 review
0 helpful votes
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Shinko 244
May 14, 2025
Updated review

Asked a question in the text option and got the right help fast. Ordered my tires and I swear they was there the next day! Super fast service! I'm buying all my tires from yall now.

Date of experience: May 4, 2025

Prices are unbeatable compared to the e-moto sites...
May 3, 2025
Previous review

Prices are unbeatable compared to the e-moto sites I been on.
I just hope everything else goes smoothly. If so ima buy my tires from you from now on.

Date of experience: April 23, 2025
New York
1 review
0 helpful votes
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New helmet
May 14, 2025

Shipping took a bit longer than expected but still good. Shipped from different places than I was told

Date of experience: May 1, 2025
South Carolina
1 review
0 helpful votes
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Tires arrive fast.
May 14, 2025

Quick and easy ordering and a fair price. Ordered the tires and they showed up much faster than expected. Would use again.

Date of experience: May 3, 2025
Texas
1 review
0 helpful votes
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Getting back into riding, I visited the Bedford Cycle Gear store to grab new gear—jacket, pants, and gloves. The staff was super helpful and suggested a back protector that fit perfectly with the jacket. They also recommended the RPM membership. That helped receive an additional 10% first time sign up and an online credit of $15. Well worth it. Later, I ordered sunglasses from their website's Closeout section, and they arrived quickly. Quality gear, great protection, and excellent service all around.

Date of experience: April 18, 2025

Quick and easy
May 2, 2025
Previous review

Quick and easy

Date of experience: April 21, 2025