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From the business
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...
CycleGear Reviews Summary
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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I Bought 2 helmets on May 10th 2025, equaling just under $1100(paid cash). Never wore them, they are still brand new in the original box. I want to return them cause I don't need them right now but the store employees are saying that they don't have money to do my returns... Randy(clerk) at the store in Brookfield, wi, said that he cant return my helmets because its been raining and business has been slow and they have no money to return to me, and that I cant return them because its considered "fraudulent"... The website says "NO HASSLE RETURNS"... so I had to get ahold of someone in corporate to look further into this... so far Brandon and Randy have bad mouthed their co-worker Gavin and said that he is not a knowledgeable employee(Gavin convinced me to buy the 2 helmets). Cycle gear has been a headache to deal with... I DO NOT RECOMMEND WORKING WITH THEM... they have nothing but excuses to keep my money
Convenience and prices, carries products I'm looking for. Quick delivery, good status updates
I ordered a tire through website on a Saturday the 10th. Tire showed up the following Friday the 16th Dropped rim to have tire installed on. On Thursday the 15th. Was able to pick up Tuesday the 20th. Kind long time to to have a tire mounted and balanced. On something that takes less than 1/2 hour to do.
Satisfactory ……………………………………………………………………………………………………….
I placed my order on the weekend with the plan to leave on a trip Thursday. I paid for 2 day shipping, to get my item on time. The order was filled and ready, I received notification for delivery on Wednesday. On Wednesday evening I got notification that my order would be delivered Thursday…. I feel like I didn't get my 20$ worth.
Hi Cathy, thank you for your feedback and for choosing us with a timeline in mind – we truly appreciate your trust. We're sorry your delivery didn’t meet your expectations and understand how that added stress on your trip plans. We’re committed to improving those experiences and hope to better serve you next time.
I order online. Items delivered in good condition and within the stipulated time frame. Happy to do business with cycle gear.
The crew at Daytona Beach, Florida was very friendly and helpful. They went above and beyond to make sure I have what I needed and sent to my home since I was visiting from Hawaii. Wished that the Daytona Beach Store was actually located in Honolulu, Hawaii :)
Everything was fine but the shipping. It was supposed to be a 2 day shipping and it definitely was not 2 days. Had to cancel my trip because it arrived late.
What I ordered arrived quickly and got me back to riding in no time.
Thank you for sharing your experience, and I’m truly sorry the delivery time didn’t meet your expectations. We strive to offer timely service and will use your feedback to improve transit times in the future. We hope to have the chance to provide a smoother experience on your next order.
The Cycle Gear team were great and got my new tires mounted sooner than expected.
Fits perfectly no complaints comfortable breathable and easy to put on and off.
Excellent service, fast delivery and perfect size Thank you
It supone that I have 10 % off cupón and it doesn't apply with 94% of the products…
I bought a 2000 Harley Davidson@ a year ago. I needed riding gear and accessories. The manager is a young lady, Kenna, was very understanding of my needs. She is knowledgeable of the products and helpful in getting what I wanted. The staff i have interacted with also very helpful and professional as well.
Good customer service. Good price. Lots to chose from. Close by.
Walked in and asked for help. Not in stock but was assisted in ordering just what was needed. Received in good time.
I paid $34 dollars for the 24 hour shipping on Thursday night Friday the label was created and said estimated delivery was Monday which i understand with weekends. Well the my items weren't even shipped until Monday and received it Tuesday which i could've had I'd i just did the regular shipping for a fraction of the cost. Parts were perfect though.
My original order seemed messed up. The original promise date was totally blown, with false emails indicating it was waiting for me at the dealer, but the dealer reporting it was never sent. I called customer steer ice and explained my frustration along with the need to have had the item already so it could be checked out before our imminent trip. The customer service person understood and had a replacement item overnight shipped to my home no charge to me. The product did indeed work and we are off on our trip with a resolution to our motorcycle problem. Thank you for hearing my issue and doing what you needed to make it all work. I'm sure cycle gear lost money on this order, but I will come back!
Website is easy to use. Free shipping to store location is appreciated.
Very helpful and knowledgeable. The store has a great variety of products for all your needs
Got new helmets also got new wireless headsets. They also installed the headsets we checked the headsets out and the helmets in the store all worked well
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
David, thank you for sharing your experience—in sincerely sorry for the frustration and confusion over your helmets and your return. Providing clear, respectful service is important to us, and we'll be following up with the team and you to ensure we address this concern without further disruptions to you. Your trust matters greatly, and we appreciate the chance to make things right.