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From the business
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...
CycleGear Reviews Summary
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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I like to try on year and they have a good selection. Easy to return if shipped item doesn't fit.
Ordered a front tire it arrived the next day and they were able to mount and balance immediately.
The Alpine Stars helmet I ordered was delivered quickly and the staff was super helpful with verifying the fit.
We visited the cycle gear store and it was hard to find the right sizes for the make of helmet since they all vary so greatly by size and style and type. The style and make of the one I wanted was not in stock so ordering was a little of a guess. I hope the one I got will form and fit over time. The customer service rep tried their best to help, but had to guess what I was trying to get from a fit.
You need a "That was easy button".
Thank you, for a problem free order.
Great price and great product delivered a day early! L!
Ordered an XL. Went to pick up box was opened and only contained an XS even though the box is labeled XL. Wouldn't surprise me if they sold my helmet out from under me before I picked it up. Then blamed the warehouse for shipping the wrong one.
Great experience great customer service great arrival time it's a great overall
Good customer service. Nice new store. Ordered helmet and received the next week.
Derick is the Best! Ordered on Friday and it was delivered on Saturday! Very Impressive!
One of the items I ordered was Supposed to be in stock, but wasn't.
It delayed delivery almost a week. Tried to rush it, offering to pay extra, but couldn't.
I only received a $15 in ponts.
Thank you for your feedback, and I’m truly sorry for the delay and the inconvenience it caused. I completely understand how frustrating it is when an item shows in stock but isn’t available for immediate shipment.
While we always aim to provide accurate inventory and shipping timelines, there are rare occasions when availability updates don’t sync fast enough. I appreciate you offering to pay extra to expedite the order — I’m sorry we weren’t able to make that happen in this case.
We issued the $15 in credit as a gesture of goodwill. If there’s anything else we can do to help or improve things for you, please don’t hesitate to reach out. We appreciate your patience and your support.
Simple process and fast delivery. The size was available which is a plus
CG, both the website experience and the staff at my chosen CG Store (Bellevue, WA) has always been great and their personal attention and service have been excellent.
I ordered a helmet, received said helmet. It was supposed to get it in 5 days, but arrived in about 8. I can't really complain though, because I ordered it the Thursday before memorial day.
CYCLE GEAR HAD THE BEST PRICE FOR THE JACKET I WANTED AND SHOWED UP 2 SAYS LATER! THEY R THE BEST...
Items purchased great and one of the lady's had great communication now the tire install was horrible could not complete it and had my tires for 5 days I picked up my tires and one was half way put on and being a regular car installer I noticed absolutely no lube or nothing on tire so explains installer having a hard time I guess. Took my tires else where and were installed in 15 mins tops and I was not only one a few of my soldiers as well waited more than 5 days for tire installation not good
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your experience, and we sincerely apologize for the frustration this situation caused. We want to assure you that we do not switch out customer items under any circumstance. What you experienced appears to be a warehouse error where the item inside the box did not match the label.
We understand how disappointing this must have been. If you haven’t already been assisted with a resolution, please feel free to reach out—we’d be happy to help make it right.
Thank you for your patience and for giving us the opportunity to address this.