CVSReviews 419

I went to pickup 2 prescriptions only to find out that the charleston ashley river rd liocation had been using a discount card for months and never ran my insurance! Really? So as they were running it, i wanted to know hia ling it wld take. Since the tech didnt bother to tell me as she walked away. Yhe pharmacist then proceefs to say, shes trying to help you. What? I didnt say anything about the tecnition. I simply asked how long it would be bc if i had too i wld just come back. Rude, and couldnt care less. When you have more bad reviews than good, maybe you should change something!

Leaving this review here b/c I am certain CVS will NEVER publish my scathing review of their useless Beauty 360 Cordless Foil Shaver. Advertisements and instructions provide information on replacing heads -- NO REPLACEMENT HEADS AVAILABLE. This is FALSE ADVERTISING - CVS is aware of this, but could not care less. In other words -- it is not "Customer SErvice" but "Customers SERVE-US"

CVS ALONG WITH THEIR CLINIC IS THE WORSE. I WENT FOR STRESS AND WAS PRESCRIBED PRILOSEC. THE PRESCRIPTION COST 123.00 AND IT WAS ON THE SHELF FOR LESS THAN $20. I WAS NEVER GIVING ANY ADVICE ABOUT THE MAIN REASON I WENT. I CALLED AND SOMEONE CALLED ME BACK AND BLAMED ME. ASK ME WAS IT ABOUT THE MONEY. ARE YOU KIDDING ME? DO NOT GO TO CVS. THEY DIDN'T TELL ME I COULD GET THE PRESCRIPTION OVER THE COUNTER. THEY DIDN'T TREAT OR ADVISED ON THE REAL REASON I WAS THERE. EVERYONE THERE COVERED FOR EACH OTHER AND MADE IT APPEAR AS IF I DID SOMETHING WRONG.

Hello,
Complaning here since every time 3 times I talked to someone on the phone.
1 of your employees working from home wanted my CREDIT CARD/ DEBIT CARD NUMBER.
THIS IS A NO NO! SOMEONE NEEDS TO BE FIRED. I AM NOT THAT STUPID.
NOW I CALL BACK REPORT IT THEN THAT WOMAN TOOK THE REPORT THEN SWITCHED ME TO ANOTHER PERSON WHERE IT WAS A REVIEW ON HER I HUNG UP. WHERE IS MY COMPLAINT NUMBER 2 TIMES TALKED TO TWO DIFFERENT PEOPLE STILL GOT NO WHERE!
THEN I CALL BACK GET A GUY TELL HIM WHATS GOING ON HE WANTS MORE INFO HOW CAN I DO THAT WHEN YOU PEOPLE WORKING ARE TO HELP ME NOT ME HELP YOU ON YOUR JOB. TIME TO FIND OUT WHAT THEY ARE UP TO WORKING AT HOME. BE SAFE PPL CUZ THEY WANT YOUR PERSONAL INFO WHEN YOU HAVE A CARD AND PHONE NUMBER THEY DON'T NEE NO MORE... HOPEFULLY COROPORATE WILL SEE THIS NOW. I GIVE UP!

Do not attempt to Temporarily sign up for the carepass for the 30 trial cause when you call to cancel they don't do it got charged $5 a month for a year and didn't even realize it. All they said was oh sorry the cancellation didn't go through the last time but we don't offer any refunds under any circumstance

I have had too much trouble with CVS mail order. I have called them numerous times and have even received an email from them explaining my problem and their correction but they still sent wrong prescription. When I called again CVS denied that they ever sent email ID#*******-- that described the problem and their solution. That's because they sent me the wrong meds, again. I would avoid using CVS mail order. It is my only real choice as Costco is over 100 miles round trip for me. BUT, if you have a better choice, take it. CVS Mail Order does not care about its customers. They put you on hold until you finally hang up. I have been on hold several times for 30 minutes and hung up. I have a job and do go to work. Maybe these reps need to go to work too and get off the CVS mantra of "hold until they hang up".

CVS is a really Bad Pharmacy.

Waiting to speak to a HUMAN BEING takes hours of your precious TIME!
If your Doctor sends Prescriptions they disappear from their computer.
Then you have bother your Doctor to do a repeated script :(

If you work them you have be Desperate Person.
You don't have qualification for other jobs.

CVS is Rated as EXTREMELY LOW as far as Pharmacy's go on the SPECTRUM :(
We are leaving and going to using Walgreen's which a Supreme Pharmacy heh. You get a Human Being on the phone ASAP!

Please stay away from them,
Judy Starr

After years and years I finally just gave up and refused to use them for anything. A year later I get an email about my account because it was just used in a city I have never been in. With all of the identity theft in the world today I asked them to delete my account that somebody not being me had used. They flat out refused. When I got the BBB involved they finally relented. So three months later I receive the first of multiple emails to come.

The reason I stopped getting my Rx filled at CVS is that they shortchanged my prescription and when I complained (which took persistence) they sent a corporate bean counter who couldn't count to deal with it — what was going on? I have my suspicions the rest of the RX went into personal use — I got 16 pills instead of 32 and it was a noticeable difference. When I went to refill, CVS said they had given me the full amount, but the RX bottle said 16.

I was in a trip in fort Lauderdale Florida and i found this machine selling products and i think this is the way to go, I really appreciate this approach to their costumers.

Horrible attitude when confronted with their mistakes. Just in the last 2 months, blatant mistakes were made at front retail checkout and UPS check on 4 different occasions and each time, the clerk and/or followup supervisor tried to blame me for their mistakes. When proven wrong, they were passive aggressive, unapologetic and entitled. They acted like they were the customer and I had wronged them. It is clearly a corporate culture that breeds this when it is so pervasive

We went to a minute-clinic in Closter, NJ to take a covid test and made an appointment with Brittany. She was so so nice and did her absolute best to help us out. Wanted to write a review on the official website but couldn't find one - hope she gets paid more!

I went to pick up (2) medicines after receiving a text that said they were ready. Only (1) was ready so they told me to come back in an hour. But ok-. I came back 2 hours later- still not ready. They told me it would be 20
Minutes or I could get it the next day. I said I need it for an early morning appointment. Honestly, I just don't have 3 hours to
Waste today awaiting a single pill. To
Top it off the people had an attitude

I purchased a gift card for my granddaughter at the store on 1571 forest avenue in staten island, so that she could buy her American Doll that she wanted for her birthday. We got to the store and the card had. 02 cents on it and I had purchased it for $200. When I went back to the store the same day I was told, by the store manager, that someone could have hacked the card and that is why there is no money. Well 2 weeks later I am getting the run around by CVS Corporate and Vanilla Gift card. This is unacceptable and I will keep fighting to ensure I am reimbursed. Buyer beware of the gift card scams going on. When I told my neighbor she said the same thing happened to her a few months prior in the same store. Someone has to be held accountable!

Late! Rescheduled multiple times! Still waiting! The worst experience ever. When called to get answers, just blew off as "just wait" by the first rep. The second rep/supervisor gave no compensation or guarantees he was like "oh well‍"! Never will I ever do this again! UPS and CVS don't mix! CVS stop using UPS it make you look bad. You used FedEx and there was no problems. Finally talked to a 3rd Rep, and she called UPS and got on their head on their practices. That was enough for me, because atleast something was done!... but still waiting. When product arrive, they are giving me a refund ‍

Highly disappointed for my first visit to Raymore, Missouri CVS Minute Clinic as they didn't accept walk ins. Please know that prior to visiting CVS, I goggled urgent care near me, CVS was in my search results, as they advertise that they take walk ins, until you walk in. We were then advised to check in online, and they had nothing available. I understand you may need an appointment, but then "walk ins" shouldn't be advertised.

Awful business. Wrong meds, refused refills on automatic refills not called in on time. Refilling a script I should have had 3 months ago from a doctor I'm no longer seeing. No wonder people have overdoses and getting the wrong meds. Moved from out of state transfered scripts. Wrong or unfilled on almost every script in the last 2 yrs. I spent more time on the phone to the doc trying to get refills they couldn't call about. I suspect it won't be here much longer. Wrong about of meds less pills than prescribed consistently.

Called in to refill last refill prescriptions (2 of them). Asked them to confirm that they were not expired so if they were I could make an appointment with my doctor to get them up to date. They confirmed they were not expired. But confirmed they had to "order one of them" since not in stock and would have it in no later then that Wednesday. Mind you the two prescriptions were on the same date to be filled. They allowed me to pick on one but not the other? Their Reason #1 The script was "expired" I said when I called you did you not confirm with me that it was not? And If the they were expired why are you giving me the other one? Reason then #2 "Well then you took too long to pick it up." CVS sends out text messaged to remind you of prescriptions and how long you have to pick up. I still had "weeks" to pick up (within 30 days). I was not even on a full week yet of not picking them up. Called their 1800 number and they had the district manager call me. She too was confused by it and told me that she would look into it. Only to have the pharmacy call me to fight with me again on how it was not their fault and that I waited too long. Pharmacist also confirmed on phone said that the prescriptions are good for 90 days for certain ones days per law and that I had it written on April 22nd. So on July 19th when I went to PICK days after calling to be refill the medicine and was told "no for the one" it still would have not been expired! Another lie. They waited until today July 23rd to have the actual pharmacist look into the situation and said oh well they are expired. This is not the first time this keeps happening at the same CVS location here in Louisiana. As they also go through many pharmacist I am wondering if we have some. "misplacement" of medicine going on and blaming the customers of not being in time or "script expired" I will most certainly no longer due business with such a misconduct place.

I have always been very pleased going to my CVS store at 5670 Monroe Street, Tallahassee, Florida.
Friendly and helpful!