CVSReviews 419

My husband and I have been long standing customers of CVS. Spending hundreds on prescriptions and other products for years. CVS has always taken my coupons even if they were expired but now after spending over $150.00 at the Colchester Ct. Branch in miscellaneous items the rude branch manager I requested to speak with refused my 3 coupons with one of them that had just expired on the 3rd. I explained to her that I spend hundreds on perscriptions which I will now no longer use CVS but that did not sway her in any way! Shame on you CVS!

I received an email offering 30% off any full-priced item and free shipping for an online order. I was close to meeting my Extra Care rewards so I got online and ordered a common beauty product, LOreal Age Perfect Cell Renewal. The cost was 25.99 and so I would have received $7.73 off and free shipping. There was no problem checking out, no notice of being out of stock, but a little while later, I received an email stating they could not fulfill my order and no reason given. I called customer support and was on the phone for 45 minutes and put on hold several times. They could give me no reason as to why my order could not be filled. When I was told they were going to contact their receiving/shipping dept. and I would hear back for them, I politely requested a rain check. After being put on hold one more time, Chris, the customer service representative came back and offered me $10 off my next order - this did not include free shipping. This was not an equivalent amount of my order. After some questioning about it, I found out I would have to call customer service to place my order if I wanted to receive the $10 off my next order. Chris apologized for forgetting to mention this, ahem, little fact. I believe this is very bad business. You all can make your own judgements about their business practices - but to me they seem a little on the shady side.

Receive it today but don't satisfied with it.
The shipping time is so long and the customer service is not good.
The quality of the item is not good.
I think it is just soso.
Just want to return it.

This morning, we stopped by the Ruckersville, Va.; CVS to create our 2017 Christmas photo card. The machine is a bit intimidating, but photo expert KATIE helped us every step of the way, even straightening out our crooked photo! Katie couldn't have been nicer, making our visit fun. She assembled the envelopes, made sure the cards printed quickly using 1-Hour Photo (50 cards in 20 minutes), and she even brought us the finished cards, all boxed up, while we shopped elsewhere in the store. We gave her a big hug and nominate Katie as Ruckersville, Va., CVS Queen for the Day! And we know right where we will go to create our future Christmas photo cards. Thank you so much - Annie and Mack Rowe, Madison, Va.

I tried ordering from cvs.com to use a discount, and one of five items was missing. I had to wait til the next day to call customer service because they are only available til 10 p.m. CST on weekdays, and then it took a trip through the voicemail menu to get a rep, who put me on hold for several minutes while she filled out some form. She was very pleasant, but said it would be 3 to 5 business days for a replacement. No offer to do anything to make up for the inconvenience. Simply unacceptable. Will not order from them again.

Hello, had to unlike the page. Usually you guys are great, but what happened? Pittsfield, MA West St ******* store no longer carries postage stamps in the Rx dept. in the back of the store? What gives? So, a customer has to pay for his prescriptions, a few over the counter items then go to the FRONT of the store to buy postage stamps? Every time a debit card is used it's an extra. 50 per transaction. You used to have postage stamps in the back so customers can buy them with their prescriptions. Why was this stopped and the snooty answer for some girl working the register in the back?

I needed to buy a pre-paid card. The cashier told me to buy a card that was different than i one i already had. I asked her if the card worker for what i wanted, which was to buy games online. She asked another cashier and she said that it was better. When i arrived at my house, the card didn't work. One hour later, i returned to the store and i was told "sorry, gift cards cant be exchanged." which i was never told while paying.

This was the first time I had ordered from them online. When I received my package three of my items were missing. I called customer service immediately and spoke to a young man who said that my stuff would be sent out and I would receive email correspondence. I never receive anything from CVS regarding this. So I called back to check on my order and was told he had done nothing. Will never order from this company again. Buyers beware!