CVSReviews 419

Worst drug store ever (except maybe Walgreens)! The workers lied to me about my anti-psychotic medication, and I nearly ran all the way out, if I hadn't called my doctor's office twice, them 3 times, and the woman lied to me on the phone, saying it was ready! It wasn't, and she lied to me, straight up. This is not my first bad experience with them on this issue and others, Once, they were completely out of one of my medications, made me spend the weekend WITHOUT my medication, supposedly called an emergency prescription in, but did not follow through so Monday, it was not ready, and they had to, a second time, write out an emergency prescription I didn't receive until Wednesday, after I had called a week ahead for it, as I did for my anti-psychotic medication. These people are dangerous, and will definitely kill someone eventually, or someone will be without their anti-psychotic meds and kill themselves. Like me. They don't even care they are sub-par. I have dates and times I called, and it was a female, and I'm calling their corporate office after safely changing to Krogers. Very dangerous and incompetent! AVOID AVOID AVOID! I hope the liar gets fired, as I can pinpoint when I called and send screenshots to corporate. Moreover, they sent a message to me Christmas eve, late, to contact my doctor immediately, no reason why, and ruined my entire Christmas for no good reason. I hate them. I hope they go bankrupt because of incompetence!

I asked my dr to call in the script early so as CVS would have time to make sure they had it in stock since it's a controlled substance the pharmacist called and said I wouldn't be able to pick it up until Sun this was Thursday which I was fine with Sunday morning I get a text that states they do not have enough to fill the prescription I then called cvs and asked when I would be able to get my meds I was told it would be Thursday I asked how they didn't know they didn't have enough to fill it when we spoke on Thursday and again on Saturday? Meantime I have had to postpone a trip to spend Christmas with family I delayed others by 2 days of them leaving. I now get to spend the holidays alone all because CVS couldn't do one simple thing. Had they told me on thursday or even Saturday they couldn't fill it I could of at least let the rest of the family leave as planned I know I can't sit for that long in a car without my meds this is the second time this has happened with CVS I am totally disappointed in them and I will no longer tell people to give them a try

I was super upset with one of the order I put it in recently. I just began to shop in CVS and online. I put the order on November 19th and had to wait over 2 weeks and last night partial of the order got cancelled by CVS. I called the order department this morning and asked if they can still honor the deal. The agent was very careless and impatient and I ended up having to cancel my entire order. I do a lot of online shopping all the time and never have to call so many times to check this order status and ended up having to cancel it. After the order got cancelled, I had to call another time to get my extra care bucks back. The first order department agent didn't take care of the whole process. The only thing I want to say it is so frustrating to deal with the whole process of this order. I waited for so long because this order is part of the Christmas gifts for my mother-in-law! I won't do online business with them again. I still will go to the store, but I will buy stuff on the other website.

I am a Senior citizen who had hip surgery 9/13/2018 and went to pharmacy on 9/17/2018 upon release to drop off a prescription for pain as well as pick up prescription that were not picked up during hospitalization.
The pharmacist gave my husband a hard time since 2 of the medications were controlled substance which my doctor had discussed with me and instructed me how to take prior to my release.
The pharmacist did not dispense any pain medications despite having prescriptions and referred my husband back to my doctor.
I had make an appointment to see my doctor after 2 days of no pain medication & hip surgery because a pharmacist made a judgement call that overrode my doctor's right to prescribe her patients needed medication after surgery.
I can't put into words the pain and suffering I endured at CVS Pharmacy located at 1950 Village Circle Las Vegas NV. I will never do business at this CVS ever again for their lack of compassion and ability to make their clients uncomfortable as if they were drug addicts. Pharmacist gone wild on a Senior Beware of this pharmacy I went to another 24 hour CVS that assisted me in my needs without the drama of they gave me. Shame on them

A week or so ago, I gave them a refill bottle for 10 mg of Ambien. A few days later, they gave me a prescription bottle with 5 mg of Ambien. They said, "You'd been taking 5 mg. Have you discussed this dosage change with your doctor?"

It's like, "Yeah, but I'm travelling internationally in a week, and I suspect I might have jet lag. Not that that should matter, because my refill bottle isn't outdated and should be valid."

"Well, we have to check it out. Ambien is a controlled substance and we need to make sure your doctor approves."

"Um, all you should need is my valid, unexpired refill bottle."

"Yes, we agree you gave us such a bottle. But we just need to do our due diligence."

"So you're going to harass my doctor, who doesn't deserve to be bothered over this, because you don't want to admit you screwed up my prescription?" I asked.

"We didn't make a mistake. We just need to do our due diligence and make sure your doctor approves this."

"Then why didn't you let me know instead of filling this 5 mg refill on file?"

"It was on file, because it's the dosage you've been taking for the past two months."

"Yes, but I didn't request a refill of 5 mg," I insisted.

This left off with them promising to call and badger my poor doctor the next morning, after which they'd call my dad's landline (I don't use a cell phone) first thing and let him know what my doctor said.

Two days passed, and I finally sent my dad down to the pharmacy to see what was going on. (There had been no promised phone call.) When my dad was there, they finally picked up the phone and called my doctor. I guess prior to that, they were hoping the problem would magically disappear. Then my dad brought home the original prescription I'd requested of 10 mg.

And now, my dad wants to know why I'm still mad. "They filled the prescription!"

"Yeah, after you went down there two days later and made them do what they promised to do!" I swore.

So, being about as angry as possible, I'm giving them a 1-star review.

I will no longer shop at CVS, but I'm writing this to alert others to an experience I've had numerous times. I receive frequent emails from CVS offering discounts for online orders. Not once though, have I been successful at actually receiving the discounts. The last straw took place today when I received an email offering 30% off of selections in the entire online store (exceptions which were noted in the "details" section.) Even though I carefully read the 'details' and was certain that I had selected eligible items, no discount was applied. I tried to call CVS, but after 'holding' way too long, finally gave up and hung up. This is false advertising and I intend to file a complaint with Connecticut's Consumer Protection Bureau.

AND NO ONE! IN MY LOCAL STORE GIVES A CRAP! IF YOU NEED HELP! I PLACED AN ENTIRE ORDER ONLINE... THINKING I COULD DO IT FROM THERE. WAS TOLD HAVE TO DO IT FROM APP... RE DO THE ENTIRE ORDER! ALL OF A SUDDEN PRICES ARE DIFFERENT! COUPONS ARE NOT AVAILABLE AND NOT ONE! STINKING PROMO CODE - ALL WHICH STATE THEY ARE NOT EXPRED WORKS! AND THE "FOOL" THAT GOT ON THE PHONE IN WALLINGFORD, CVS COULD GIVE A CRAP LESS ABOUT HELPING ME! HOURS... WASTED

I'V BEEN CALLING THE COURTHOUSE CVS IN ARLINGTON VA ALL DAY AND HAVE BEEN KEPT ON HOLD FOR EASILY 10MINS AT A TIME. NO WAY TO LEAVE A MSG TO CALL BACK EITHER. AFTER CALLING ALL MORNING AND AFTERNOON, I FINALLY JUST CALLED THE STORE AND ASKED TO SPK TO A MANAGER. I TOLD HER ABOUT MY ISSUE, AND SHE SAID "ALL I CAN DO IS TO TRANSFER YOU UP TO THE PHARMACY"! TALK ABOUT NOT CARING ABOUT YR CUSTOMERS! I HAVE EVERY INTENTION OF SWITCHING TO WALGREENS. I WOULD HOPE THAT THEY WOULD TREAT THEIR CUSTOMERS IN A BETTER MANNER!

From out of town with no cvs card so ALL my purchases were not on sale! They could not oblige me by swiping a card so I could get sale prices... they wanted me to fill out info for a card, and only one check out with long line! Sure, I will do that and piss off all the people in line and in hurry to get home! Every singe store that I have gone to in my travels always swipes a card to give me the sale prices, but not CVS! So I will avoid CVS at all costs!