CVSReviews 419

Have spent 20 minutes trying to refill a drug. Text says ready to fill, website says not ready, ready drugs on website are not able to click thru for delivery.

Absolutely the worse experience of any pharmacy. I have been getting my scripts (the same exact ones) for the last 7 years at CVS and will NO LONGER!

I was unable to get to the pharmacy so I decided to utilize their online mail order. I paid my deductible and waited for it to arrive. 2 weeks passed and I still hadn't seen or heard anything about my medication. I looked on CVS.com only to find that my script had been "delivered to the mailbox". Checked my mailbox, to find nothing. I call and find out CVS mailed it to an address I haven't been at in 5 years. YES, I did change my address SEVERAL times on CVS.com as well as in person at their location. Not to mention, I verified the CORRECT address at checkout. As I was trying to speak with the rep who answered the phone, she insisted on talking over me and telling me I have to call the Post Office as this isn't their fault because they sent it to the address CVS had listed for it to be delivered to. I advised there is nothing the Post Office can do since the mistake was not made by them. She then said this was my fault and not theirs to correct. I continued to try to help her understand this was the mistake of CVS in which she reiterated this wasn't their mistake or problem to resolve.

I contact the Corp Office and was told they will submit a request to my Dr. to have this refilled, but if my insurance won't cover the replacement script; I will have to pay the full price of the script. I asked why I have to pay AGAIN and end up paying FULL PRICE for something CVS mistakenly caused?!

I understand mistakes happen, but it is utterly ridiculous that your customers have to pay for a mistake made by the company. This is absolutely unacceptable and I personally will NEVER use CVS for anything again.

Tonight, I went to CVS and while I'm looking at the pens and pencils there is this employee that is constantly following my husband and I around. I have never been so upset about a employee at any store I have visited. This guy kept watching us just being rude and really made me want to take my business elsewhere. I get my medicine filled there and do a lot of shopping for my face wash and other hygiene products but i am not a thief and don't have a clue as to why this guy kept following us around especially when there was people up front that was ready to be checked out.

How is it even possible that a consumer can call a pharmacy to obtain medication info and is on hold for an hour. (Still holding, btw) Not to mention, this is not the first time either. You can never call the CVS pharmacy at the corner of Kings Hwy and Youree Dr. in Shreveport, LA and speak to anyone within a reasonable amount of time. I have called and complained over and over and nothing changes. I find it difficult, if not possible, to believe that calling the moment the store opens, they are that busy. If they are, why isnt CVS hiring more help. This ludicrous. I am so sick of them and about to move to Walgreens. CVS is the absolute worst pharmacy! One star is being very kind.

I just want to give a grateful shout out to Alexis and Jared who consistently go above and beyond to help me in their store. During these stressful times these two are always kind, patient and very professional. It is always a pleasure to visit this store.

Christy Colton

This programs gives you "extra bucks" reward money. You use it just like currency. You also get exclusive coupons as a member. If you combine the too you can easily get a product(s) for free or almost free. I give 4 stars due to the fact the coupons are always a hassel to go through without the cashier trying multiple, multiple times. FIVE minutes at the register for 1 bottle of nail polish. But, just be patient and you'll get your reward!

After using CVS for 3 years and unable to obtain my perscriptions, They offered to have I brought to me via outside carrier. (and they would set it up n charge my cc 7.99. After 3 years of them doing it this way. Today they said they have never delivered to me and said I will have to find outside carrier. Not to mention many other issues with CVS, Be being disabled I have to find new Pharmacy. Good luck if your using CVS or their mobile app. Take care all, Be safe happy and without stress =)

Myra at the 9712 Two Notch Road, Columbia SC *******, went above and beyond her duties! I went to the store for my 2nd COVID-19 vaccine and they didn't have anymore vaccines. Myra got on the phone, called another store closer to my home, and set up a walk-in for the same day. I am so thankful Myra…You are the BEST!

I hear that 900 stores will be closing, but until then, can you please staff your stores? The poor pharmacist at our CVS was all by himself! One person left to fill prescriptions, ring them up, answer phones (or not answer phones) and give injections. The pharmacy was shut down on a Saturday with no outgoing message to let customers know. I called the district manager... no call back. I wrote a letter to corporate... no response (but I did wait on the CVS customer "service" line for 30 minutes.)

My son and I came in this morning for a flu shot.(walk in? Yeah right!) I was told that we had to wait till 4:00! Because we had to schedule online because of covid vaccine! We were the ONLY customers in the pharmacy area! I went to ingles and had it done.

Regarding the bowls, when I explained that I would like to swap some of them for a few more of the ones I did like and just pay the difference on the last one, they quickly refunded the cost of the ones I couldn't use, processed the new order and again shipped it on the next business day. Plus, they told me to just go ahead and donate them to a local rescue. My overall experience found them to be professional, friendly, quick to correct the issues, & quite frankly, I just think it's really neat that, rather than having me go through the headache of returning those items, they'd rather lose the money and have them donated to a good cause. That says a lot about Chewy and it's values. I highly recommend them and will definitely order from them again! Two thumbs up!

Cvs Maplewood pharmacy many times does not have prescriptions ready for pickup or ready at all for days at a time. Many times wait at drive through for 10 minutes or more. They put you on hold for 20 minutes. They have absolutely the worst service I have ever had!. Seems to me they have constant turnover of employees. There is no consistency in service, for instance I used to get a text message when my prescriptions were ready. Now I get nothing. I wonder who is managing this mess. I am changing pharmacy pronto.

I can't believe that I got to CVS today and they could not do my test. I received a reminder 30 minutes before I arrived to remind me about the test. I arrived and they told us (me and me husband) that the system was down..."sorry"... I ended up having to bay $240 for tests... CVS you suck!

I have a prescription for hydroxychloroquine. Tried to fill it thru cvs and they said no. They do not fill that. I told them it was crazy they werent filling a life saving drug. It been proven effective. Ive been taking it for months. Im almost 60yo. With serious heart and lung issues as well as diabeties. I am an appraiser. I go into 2 to 6 houses a day and have since covid started. Ive never gotten covid. Thank to hydroxychloroquine. This is insane. My insurance makes me use cvs or else I would leave them in the dust.

The pharmacist, Kurian Varghese, at store #*******, 6750 Reading Rd. Rosenberg, TX ******* is the RUDEST person I have ever dealt with. He filled my prescription wrong and after waiting in line for 20 minutes he told be to come back tomorrow. I said "No, I have been waiting in line and it isn't my fault that you filled it wrong." Then I said "No wonder there are so many negative reviews on Google about you." He told me to go to a different pharmacy and not come back! He has so many negative reviews online I don't understand why CVS keeps employing him. I'm an a disabled, chronic pain patient, I shouldn't have to keep driving to the pharmacy daily, or transfer to one further away from me. I just called *******287 and made my second complaint against him with the District Manager.

The membership is turning out to be a blessing overall. I have enjoyed the extra savings, monthly benefit, and ease of finding what I need at CVS. Yes, I was furious with the experience calling customer service, but now that I'm not on the phone with them, my feelings towards CVS has taken a turn for the better.
Regarding ordering online, while I still won't do it with CVS, I may have a better idea what went wrong after doing some digging on my own. Turns out that if there's a delay processing an item before it's shipped, opting for overnight delivery will not fix that problem. Hope by now CVS will provide better notification upfront if an item has an availability delay. Hoping...

The store manager, Kathy, and her employees, especially Eliza, are phenomenal. They always greet me by name and do whatever they can to assist me. I frequent this store and appreciate the personal attention they always provide. No matter how busy they are, they always stop to say hello.