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Custom Ink Reviews Summary
Custom Ink has a rating of 2.7 stars from 7,272 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Custom Ink most frequently mention poor quality, overall experience and next day. Custom Ink ranks 6th among T Shirts sites.
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Everyone I spoke to was super helpful and the shirts turned out amazing!
Custom Ink provided unbelievable quality in the final product, customer service and attention to detail of the product and the customer! Will definitely be recommending and utilizing Custom Ink for further orders and future products. Thank you!
Custom ink is cool wish they had more photos to choose from
A quick, reliable service; product is awesome, thank you!
Your customer service was wonderful. The design team were so patient with me. I was pleased with your follow up when I dropped the ball and took such a long time to complete my order.
The shirts were great! Thank you for meeting my needs.
In fact, the work that you guys did on my logo made it even better than what I had originally sent. Thank you!
Don't like the minimum order for special colors. I wanted a tie dye and had to order 40 if I wanted it. Ended up getting two plain white shirts and doing it myself. Disappointed.
Our business is small and we are just getting started. This is our second order and very satisfied with the service. The shirts have been very helpful attracting new business. I am sure we will be ordering again and hopefully a larger order.
Your customer service reps are knowledgable and nice! They were so great, I place more orders. Thanks
Products exceed expectations and arrive earlier than anticipated.
Had a mistake on my end where I wanted to change the shipping address. Even though the shirt it had already been in route to UPS, customer service was able to get the shirt back and get it to my new address. Amazing customer service!
Love the online design tool. Hate the lack of shirt color selection if ordering less than 6 of the same design. I seriously doubt a company this size is ordering in shirts as their orders come in, because this order was 6 shirts, 1 each of 6 colors, and had access to the full color palette of shirt colors. They did not place an order with a shirt wholesaler for 1 of each of 6 colors. That means all those colors were sitting there, but they will not sell all of them unless buying 6, and then only if all printed the same color. For less than 6 the shirts are digital printed, which means if they had digitally printed my six shirts, each could have been a different color ink and it would have been no more trouble than if all the same color of printing. Seems very "back east" in terms of customer service perspective. Seems to lack comprehending that often a one-off order is to physically see a print on a color shirt before ordering multiples. For instance, the purple in the 6 I ordered seems lighter than the website, but the other six are dead on. Would be nice if the shirts had a PMS color number for reference. Best part of the company are the customer service reps... great people with great attitudes. Any dissatisfaction originates in the company's policy based realm.
Great experience. So easy to order and add custom art work.
The woman's extra large is not as large as I expected. The fabric seems very stiff and uncomfortable. I would not re-order any shirts based on the comfort of the material.
The experience was great, a rep made every effort possible to help with my shirt to surprise my son. Very. Very GREAT customer service. Thank you. Thank you! Customer Happy!
The ink was printed messy an was rushed with me having to go threw so many loops tryin got reach your facility yet not one response except for you wanting my review well honestly I'm disappointed an not happy an most likely will not be working with your company for the way I've been treated an not contacted while dealing with This issue I ordered my shirt then I ordered the sweater a few days after words an the sweater came in first then the tracking date on my shirt kept changing an it honestly pissed me off an thanks for no help from your customer service
Please see my last review which was only a couple of weeks ago. This order was excellent as was the last...
It all started with a call to customer service and speaking with Kyle. He was great in dissecting my needs and expectations and assuring me our company logo colors could be changed to create an american flag look for some company and country pride. The design team contacted me to get a little more detail on our expectations and the design was exactly what we had in mind. They turned out great. Thank you.
Simple ordering process with very accurate results. Thanks! Look forward to ordering again.
From the business
18 years, over 100 million custom t-shirts, 99% happy customers! Custom Ink is the t-shirt printing expert for your team, school, company, or any occasion.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members