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Shop online for fashion & casual style Women's Clothing Online at CurveDream. Trendy Womens Dresses, Tops, Jumpsuits & Pants big discount for sale. Free Shipping on orders over $79!
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CurveDream Reviews Summary
The company's reputation is mixed, with some customers expressing satisfaction with product quality and prompt responses from customer service regarding stock issues. However, significant concerns dominate the feedback, particularly regarding the accuracy of product descriptions and the quality of items received, which often do not match expectations. Customers frequently report difficulties with the return process, including slow email responses and a lack of clear return instructions. Overall, while there are positive aspects to the service, the prevalent issues with product quality and communication suggest a pressing need for improvement in customer service practices.
This summary is generated by AI, based on text from customer reviews
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Order placed easily and arrived in reasonable amount of time. But the size was off running smaller than expected.
Item was ordered on 1/21/2025 for a trip on 2/5/2025. Website indicated it would ship in 3 - 5 days so I figured there would be no problem. On 2/1/2025 I received an e-mail telling me the item was out of stock. I was offered suggestions for a replacement item. I was also asked if I wanted to cancel the order. I replied that I wanted the order cancelled and an immediate refund issued. Today is 2/13/2025 and a refund has not posted to my credit card account.
The product we received was not the product or quality that was displayed. We ordered a pair of denim pants. They did not look at all what was displayed in the picture, the material was cheap, there was not hole to button the pants. This company is a scam! Offering quality, but delivering a cheap, misrepresented product
"Dear Customer,
Please accept our sincere apologies for any inconvenience caused.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and are working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~Please don't hesitate to contact us at [email protected]. Have a great day!"
Wish I could give it no stars. The sweater is not what was advertised. Extremely boxy with no shape whatsoever. Once you order there appears to be no way to return for a refund. They offer you very minimal compensation to just let it go. If you email asking for instructions for a return they never respond to your request but instead ask if you received the item and then ask you to fill out a survey.
"Dear Customer,
Please accept our sincere apologies for any inconvenience caused.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and are working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~Please don't hesitate to contact us at [email protected]. Have a great day!"
I have been trying to return two dress and all they want to give me was $21.00 and with shipping I spent close to $80.00. Than I asked for a shipping Address and what information is needed for in the package. I never got a response and I kept emailing them. Then someone responded and than offered me $35.00 and they finally gave me the shipping address and what information is needed inside the package. I asked them if they would give me $70.00 and I would keep the dresses and as if this posting I have not heard anything. I did end up ordering the same dress but in a bigger size.
"Dear valued customer,
Sorry for any inconvenience caused. Your feedback is very important to us. We'll forward your sincere feedback to the relevant departments.
We apologize for any difficulty you experienced in reaching our customer service department. As there are many e-mails to handle, we may not reply in time. When our customer service sees your e-mail, they will reply and assist you. Sorry if caused any inconvenience.
We appreciate your interest in our products and hope to have the opportunity to provide you with a better shopping experience in the future.
If you have any questions, please contact us by email at [email protected]. We put customer experience first and will continue to make improvements.
Team CurveDream"
Placed two orders, multiple items; informed many days later several items not in stock. Multiple days for email response. Slow refunds and delivery. Questionable quality.
"Dear Customer,
We apologize for the inconvenience caused by the sold-out item.
We understand how frustrating it can be to wait for items that haven't arrived, and we want to make sure that we address this issue as quickly as possible. Due to fluctuations in inventory levels and demand, it's possible that some items may be out of stock at the time of purchase. Hope for your understanding.
If you need additional assistance, please feel free to contact us by chat or by email at [email protected]. We will reply to you within 24 hours.
Team CurveDream"
The blouse looked very nice in print, but upon arrival the fabric is poor quality. Plus, I still haven't received a Return Authorization. Are they waiting for the 30 expiration date, so that I can't return it?
"Dear Customer,
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
CurveDream is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Have a great day!"
Still haven't gotten items, but charged for them more than a month ago.
"Dear Customer,
We apologize for the inconvenience caused by the sold-out item.
We understand how frustrating it can be to wait for items that haven't arrived, and we want to make sure that we address this issue as quickly as possible. Due to fluctuations in inventory levels and demand, it's possible that some items may be out of stock at the time of purchase. Hope for your understanding.
If you need additional assistance, please feel free to contact us by chat or by email at [email protected]. We will reply to you within 24 hours.
Team CurveDream"
Easy website to make purchase. I received follow up emails that kept me in touch with the order and shipping information.
They provide no way of communicating with them other than email, and then they take 3 days to reply. No phone #, no live chat. Horrible. I filled out their form to return 2 items. They replied but will not give me the address for returns. I will be disputing the charge with my credit card company. Never again! If I could give a ZERO star, I would.
"Dear Customer,
Please accept our sincere apologies for any inconvenience caused.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and are working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~Please don't hesitate to contact us at [email protected]. Have a great day!"
I emailed for over 2 weeks trying to get return info for a damaged sweater and was only offered a partial credit to keep the sweater. Return info never provided. I will not be ordering from Curvedream again. Sweater has been donated to the poor.
"Dear Customer,
Please accept our sincere apologies for any inconvenience caused.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and are working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~Please don't hesitate to contact us at [email protected]. Have a great day!"
Ordering was easy and the item arrived promptly. Unfortunately I did not like it. It was a blouse that did not fit well, was not flattering. So I sent an email to inquire about how to return it and I got a friendly and helpful return email which I appreciated.
I received a partial shipment.
I requested a return on the dress but have not heard back.
The purchasing was simple. Delivery was slow and no tracking updates. The quality of the garments was poor and one dress looked nothing like the picture
3 of the 4 items I ordered 4 weeks ago I just found out are out of stock. Maybe their site needs some updating so we know if an item we are ordering is available or not. Not a great experience so far.
"Dear Customer,
We apologize for the inconvenience caused by the sold-out item.
We understand how frustrating it can be to wait for items that haven't arrived, and we want to make sure that we address this issue as quickly as possible. Due to fluctuations in inventory levels and demand, it's possible that some items may be out of stock at the time of purchase. Hope for your understanding.
If you need additional assistance, please feel free to contact us by chat or by email at [email protected]. We will reply to you within 24 hours.
Team CurveDream"
I fell in love with a dress I want to use with media photos for my writing. But it still hasn't come and they canceled order twice. Similar with 1 part of order last summer. This time I'm waiting it out to try to get is when available. Otherwise, done.
"Dear Customer,
We apologize for the inconvenience caused by the sold-out item.
We understand how frustrating it can be to wait for items that haven't arrived, and we want to make sure that we address this issue as quickly as possible. Due to fluctuations in inventory levels and demand, it's possible that some items may be out of stock at the time of purchase. Hope for your understanding.
If you need additional assistance, please feel free to contact us by chat or by email at [email protected]. We will reply to you within 24 hours.
Team CurveDream"
After placing order it was confirmed. About 2 weeks went by and no update. Order sill pending. After I emailed second time I was updated. I did receive one item. Others out of stock. But with help I was able to change order. Have not received items yet but did get up date! Thanks for all the help!
Shipping was 12 days out it has been 20 days and no merchandise. I received a satisfaction survey asking how my experience was and if I haven't received anything to send an email and wait another 24-48 hours response.
My last order took forever to ship and nothing fit properly. I am hoping the sizes this time are more accurate, that is if I receive my order at all. If I am not satisfied with this order I will not be shopping with this site again.
"Dear Customer,
We apologize for the inconvenience caused by the sold-out item.
We understand how frustrating it can be to wait for items that haven't arrived, and we want to make sure that we address this issue as quickly as possible. Due to fluctuations in inventory levels and demand, it's possible that some items may be out of stock at the time of purchase. Hope for your understanding.
If you need additional assistance, please feel free to contact us by chat or by email at [email protected]. We will reply to you within 24 hours.
Team CurveDream"
I wanted a silver sequined top and the one I received was gray knit with zero shimmer or sequins. I emailed to start a return and this process has been very cumbersome.
After 3 different emails I was able to ship at my expense to the address provided ( a shipping dock in Secacus NJ)
I only hope that I get my refund now
I love my new zip up hoodie. It fit great and have gotten compliments on it already.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
"Dear Customer,
We apologize for the inconvenience caused by the sold-out item.
We understand how frustrating it can be to wait for items that haven't arrived, and we want to make sure that we address this issue as quickly as possible. Due to fluctuations in inventory levels and demand, it's possible that some items may be out of stock at the time of purchase. Hope for your understanding.
If you need additional assistance, please feel free to contact us by chat or by email at [email protected]. We will reply to you within 24 hours.
Team CurveDream"