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The company's reputation is mixed, with some customers expressing satisfaction with product quality and prompt responses from customer service regarding stock issues. However, significant concerns dominate the feedback, particularly regarding the accuracy of product descriptions and the quality of items received, which often do not match expectations. Customers frequently report difficulties with the return process, including slow email responses and a lack of clear return instructions. Overall, while there are positive aspects to the service, the prevalent issues with product quality and communication suggest a pressing need for improvement in customer service practices.
This summary is generated by AI, based on text from customer reviews
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Shirt has what appears to be a cigarette ash burn in the center of the front. It is unacceptable in this condition.
Easy to find sizes and the site easy to navigate but took forever to receive the products and then they all ran smaller than my usual size. I was so disappointed. I am waiting for the return authorization and address to return them.
Easy to find sizes and site easy to navigate
I was very pleased with both items, I definitely will be purchasing more items in the future!
Even though there was an issue with one of the shirts I ordered. I will buy again in the future.
Marbling Print Sweatshirt was out of stock. Received my credit without any problem
Lieferzeit war mit zwei Wochen OK, wenn man bedenkt, dass es aus China kam.
Beautifully soft fabric with rich colors... I would buy more if they had more styles/colors
Easy and fast like sales will tell others about it for Xmas gifts
It came in a reasonable time. The Packaging was ok.
Waste of my time and money and really want to return this
This was not a sweatshirt! I will never order anything again.
It's so easy and There are a lot of wonderful things... I'm so happy to know your store!..
I expected it to be an actual sweatshirt. It was much lighter in weight.
One sweater was to small
This one did not fit it's way to small :( and I wear a medium which is what I ordered but this sweater must run small
Answer: They are mostly a mix of cheaper fabric's.even when it says cotton on the ad it's mostly polyester.
Answer: There is no customer phone support. Only an Email Adress.
Answer: Yes the stuff is from China, poorly made and way too big. Company says it's in California but returns go to the east coast. Hassle to deal with their return policy. Poor business practices.

