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The company's reputation is mixed, with some customers expressing satisfaction with product quality and prompt responses from customer service regarding stock issues. However, significant concerns dominate the feedback, particularly regarding the accuracy of product descriptions and the quality of items received, which often do not match expectations. Customers frequently report difficulties with the return process, including slow email responses and a lack of clear return instructions. Overall, while there are positive aspects to the service, the prevalent issues with product quality and communication suggest a pressing need for improvement in customer service practices.
This summary is generated by AI, based on text from customer reviews
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Picture and product did not match... not blended colors but blacks and reds... hate it
Sweater is too small. Does not look like picture. Disappointed
Will reserve comment till I receive order.the tops are nice, but mislabeling them as sweatshirts is a ver poor practice. They are NOT sweatshirt material!
It is not sweatshirt material like the ad said it would be. Was disappointed.
I loved my experience with this site. The clothes were great and the shipping was as described.
The clothes are cute, but my last order received did disappoint!
Fast ordering and very cute clothes.
The shipping was a little longer than I'm used to but with the shipping backups it's understandable.
Fast delivery, but sizes are way off, and your return hassle sucks. Will not be ordering from your sight anymore.
Fast convenient and nice selection
Response was timely. Love the shirt! It's more of a t-shirt weight than a sweatshirt, however.
I give it 5 stars!
I gave the wrong size and they gladly corrected it before it was sent out... very nice people!
The pink lace top is beautiful and fits good. The green v-neck is 3 sizes to big. I am returning it.
Quick response - please with shirt - would recommend to others to try
Das Long sleeve ist super kuschelig und warm und äußerst bequem zu tragen
Answer: They are mostly a mix of cheaper fabric's.even when it says cotton on the ad it's mostly polyester.
Answer: There is no customer phone support. Only an Email Adress.
Answer: Yes the stuff is from China, poorly made and way too big. Company says it's in California but returns go to the east coast. Hassle to deal with their return policy. Poor business practices.

