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The company's reputation is mixed, with some customers expressing satisfaction with product quality and prompt responses from customer service regarding stock issues. However, significant concerns dominate the feedback, particularly regarding the accuracy of product descriptions and the quality of items received, which often do not match expectations. Customers frequently report difficulties with the return process, including slow email responses and a lack of clear return instructions. Overall, while there are positive aspects to the service, the prevalent issues with product quality and communication suggest a pressing need for improvement in customer service practices.
This summary is generated by AI, based on text from customer reviews
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The dress is beautiful. Fits well and Mets all my expectations. However, the delivery time was about 3 weeks.
Unfortunately what I ordered is not what I was expecting but will find someone who can wear them as they are small, not true to size.
Very nice service and my order came quickly with no problems
I was very pleased with my shopping experience. One of my items ran small and I plan on exchanging it, so hoping the exchange goes well.
Delivered in good time, material quality good and love the design.
Took forever… comes from Asia. And now I have to write more even though I could say what I wanted to say in less than 50 characters.
I really liked my purchases and found them true to size. Both seem to be well made, and were delivered pretty quickly. Recommend!
I absolutely love all the sweaters! Everything is as it looks! I went with the 2 week shipping and I received them 20 days later! Very good from California
Overall satisfied pictures need to be more detailed.
The sweater arrived in good condition I a timely manner.
I love your ads but the products are not made well and sizing was not correct. I won't recommend unfortunately.
I'm not happy with the overall quality of the garment; there is no lining and the fabric looks cheap. I would like to return the jacket for a full refund.
Pls call me at *******010, with any questions.
Sincerely,
Kimberly A. Buttler
I have tried 3 times inquiring about returning this item and still have not gotten a direct response.
I have been texting for a week need to return for a smaller size no response and no instructions on where and how to return.very unhappy with no response
Not at all what I expected.
The picture looked entirely different than what I received in the mail
Answer: They are mostly a mix of cheaper fabric's.even when it says cotton on the ad it's mostly polyester.
Answer: There is no customer phone support. Only an Email Adress.
Answer: Yes the stuff is from China, poorly made and way too big. Company says it's in California but returns go to the east coast. Hassle to deal with their return policy. Poor business practices.

