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The company's reputation is mixed, with some customers expressing satisfaction with product quality and prompt responses from customer service regarding stock issues. However, significant concerns dominate the feedback, particularly regarding the accuracy of product descriptions and the quality of items received, which often do not match expectations. Customers frequently report difficulties with the return process, including slow email responses and a lack of clear return instructions. Overall, while there are positive aspects to the service, the prevalent issues with product quality and communication suggest a pressing need for improvement in customer service practices.
This summary is generated by AI, based on text from customer reviews
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Photos not realistic. Colors are muted and fabric is not appealing. Awaiting refund not yet received.
I purchased this as a gift. It seemed cute to me, but my giftee shared that it was not her style. I personally, thought the sleeveless items was rather big for a medium size. Now in researching how I would return it, I see purchasers pay for returns. This information I was not aware of & will consider this before buying from this site, again.
I bought 4 things and 2 of them did not fit very well, one was to tight around the middle and one was to tight in the sleeves. The other 2 I love.
Thx. Hope my order is just so! It was, except the sheer overlay of the dress.
No specific comments. Good quality, nothing more. However, the sizes fit very well.
Order took a long time getting here and doesn't look anything like what's advertised.
Ordering process was great
Tracking number and communication about order was great
Quality of clothing and sizing is 5/10
First time ordering from this site. Found all four items are too small. Have tried three times (since delivery on 11/03/2022) to get information on how to exchange the merchandise, but have not heard a word from the vendor (IVYALPHA)! Extremely disappointed, dissatisfied, unhappy, and more!
First time ordering from this site. Will have more to say once I receive the order and can see how the sweatshirts fit!
This sweater is so versatile and not to heavy! It will be my go to all winter long!
This site was very informative as far ad choosing size, it has measurements for a good fit, spot on for sizes. Each item has a good description of the clothes. My only negative was that I wasn't notified that my order was received until it was ready to ship, other than that my experience with this company was good
These "sweatshirts" aren't! They're made of a silky fabric not warm sweatshirt fabric. They are also small. There's no give to them either
I ordered the incorrect size and was extremely happy that the correction was done so quickly.
Answer: They are mostly a mix of cheaper fabric's.even when it says cotton on the ad it's mostly polyester.
Answer: There is no customer phone support. Only an Email Adress.
Answer: Yes the stuff is from China, poorly made and way too big. Company says it's in California but returns go to the east coast. Hassle to deal with their return policy. Poor business practices.

