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The company's reputation is mixed, with some customers expressing satisfaction with product quality and prompt responses from customer service regarding stock issues. However, significant concerns dominate the feedback, particularly regarding the accuracy of product descriptions and the quality of items received, which often do not match expectations. Customers frequently report difficulties with the return process, including slow email responses and a lack of clear return instructions. Overall, while there are positive aspects to the service, the prevalent issues with product quality and communication suggest a pressing need for improvement in customer service practices.
This summary is generated by AI, based on text from customer reviews
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The products arrived within the allowed window, but the quality of two of the items was well below acceptable. I should have known better than to order from a business that does not publish a phone number or allow Google reviews. I have emailed several times requesting return authorization and received no response. My only option is to contest the full charge with my credit card company to see if that will cause them to respond.
I tried to exchange sizes and they never responded to my emails. Called them and got some other person. I will never buy from them again
I have received my purchase, and love the shirt. However, I am an older (80) customer, larger than average. I have purchased a shirt from a store that fit well, so I ordered this shirt one size larger, just in case… however, it is plenty large from the bust up, but the sleeves are way too small and it is too snug across the hips. I will keep the shirt, using it as my inspiration to lose some weight. Thank you.
Cute clothes! Great price! Be patient-Shipping took about 2 weeks.
The quality was not great, but the price is reflective of that. The sizing is way off. The small is way too big and I always wear a small. The dress is actually two dresses, the white underneath is a separate dress.
Disappointed at service assistance to return. Have not heard from them after requesting refund.
You tried to trick me into using PayPal, and, you were dishonest regarding shipping. Now,I have to deal with shipping and a refund. I imagine it will be a nightmare.
I have contacted this company 3 times to return my items and they have asked twice what the issue was with the clothes. I have stated twice that they are.too small and I want to return them. I spent way too much on this order to not have any of them fit.
Need to return both...ordered 2...love the color but the fit is not good on either.
All items were not what I expected. The return process was different than what I gave experienced with other companies but the customer service was good.
Product was excellent but too small. I requested an address to return it to and got no response. :(
Order. Was like others. No issue there. The garment was not right somehow.
I SENT AN EMAIL ON 6-9-23 FOR A *SHIPPING LABEL.* NOT RECEIVED YET. **PLEASE SENT.**
*CLOTHING WAS NOT WHAT I EXPECTED!*
Commande rapidement expédié et arrivée en bon état
I've asked for a full refund this was my first time purchasing your products but the quality and the sizes were way off and below my regular standards for merchandise after paying such a large amount of money for them.
Excited to try your clothing. However, I could not enter the 10% off free shipping. I waiting for updates on my shipment and never received any, even by writing and asking. Then, the package arrived.
Poor. No return shipping or address. Product not true to size chart. Did not like packing used.
Answer: They are mostly a mix of cheaper fabric's.even when it says cotton on the ad it's mostly polyester.
Answer: There is no customer phone support. Only an Email Adress.
Answer: Yes the stuff is from China, poorly made and way too big. Company says it's in California but returns go to the east coast. Hassle to deal with their return policy. Poor business practices.

