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The company's reputation is mixed, with some customers expressing satisfaction with product quality and prompt responses from customer service regarding stock issues. However, significant concerns dominate the feedback, particularly regarding the accuracy of product descriptions and the quality of items received, which often do not match expectations. Customers frequently report difficulties with the return process, including slow email responses and a lack of clear return instructions. Overall, while there are positive aspects to the service, the prevalent issues with product quality and communication suggest a pressing need for improvement in customer service practices.
This summary is generated by AI, based on text from customer reviews
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I ordered a dress. Order was accepted and total, including shipping was charged to my account.
I waited 2 weeks, getting no updates. I emailed them and later was told that they had none in stock.
I told them to refund my money. I'll try very hard to avoid this business.
Easy to order and quick delivery. Good variety of clothes.
Ordered holiday sweater from this company. Shipment has never been received.
My delivery date was Dec. 16th and I'm still waiting! They did respond to my 1st email promptly, requesting me to wait 24 to 48 hrs. That was December 29th. I waited until after the New Year's holiday and emailed them today. Still waiting!
Dress advertised as made of rayon, but label says polyester. I understood there was free shipping on orders over $75, but it appears that is only for US$ orders. That fact not mentioned on website. Only offered small compensation for unusable product as cost of return freight from NZ is much more that dress cost. Very disappointing experience. Won't use again.
I understood there was free shipping on orders over $75, but that doesn't appear to be the case!
Shipping was long in receiving one of the three items ordered. The other two items were out of stock and I wasn't notified of this fact until I sent an email asking when I was to receive them. Customer service was good though and emailed me back promptly and issued a refund
Still waiting for my leopard casual T-shirt do you no went it will arrive
The shopping was easy, The sewing a little sloppy.
Item took long to arrive, items were not compatible to photos, sizes are small
Ordering was easy and what I expected. The order I placed came in the time frame I was told.
Bit longer than expected due item out of stock and Xmas busy period but all good
The material so so cheap and disgusting and the customer service is horrible. I rate them -100 scoring on a 10
Ordered 4 sweaters almost a month ago. Never have received tracking numbers or items at this point. Can't seem to get any info.
I ordered a sweater with gold threads, & did not receive that. The sweater did not look at all like the picture. The threads were of a loose knit & very poor quality, Not worth the money. I am not sending it back because then I would have to pay more money for postage.
I really don't like the top but don't know how to return it
I haven't received my order. If it comes :( I will rate the quality of the product then. The fact that I received this survey to fill out - makes me even more worried - as your company seems to think I should have received my package by now and I have not :(
Not a sweater at all in my book...runs large...very colorful but looks cheap...do not like material...may be OK with a sleeveless spring/summer dress...Not real happy with my purchase. Will not order again from this site!
Answer: They are mostly a mix of cheaper fabric's.even when it says cotton on the ad it's mostly polyester.
Answer: There is no customer phone support. Only an Email Adress.
Answer: Yes the stuff is from China, poorly made and way too big. Company says it's in California but returns go to the east coast. Hassle to deal with their return policy. Poor business practices.

