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The company's reputation is mixed, with some customers expressing satisfaction with product quality and prompt responses from customer service regarding stock issues. However, significant concerns dominate the feedback, particularly regarding the accuracy of product descriptions and the quality of items received, which often do not match expectations. Customers frequently report difficulties with the return process, including slow email responses and a lack of clear return instructions. Overall, while there are positive aspects to the service, the prevalent issues with product quality and communication suggest a pressing need for improvement in customer service practices.
This summary is generated by AI, based on text from customer reviews
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Took a while to get here, but I imagine that was because of the holidays.
Ordering was easy & shipping wasting was reasonable. Product was not exactly as shown though.
This jacket looked great in the photo online but when I got it it was extremely disappointing in terms of quality. Not really wearable as it is made of some chamie like material. Be warned and don't buy from this company!
I'm disappointed with the fabrics and the shirt style does not match the picture and the print description of the shirt style is lacking.
No trust in this site. Item not at all as in the photos. I wanted the knitted sweater as advertised, but instead got a cheap fabric that had the picture of the knitted sweater
Quick delivery, nicely made. I ordered by my size and the measurements on the size chart supplied but very small sizes, doesn't even come close to fitting very disappointed
YOU DON'T HAVE A LIVE CUSTOMER SERVICE AGENT ONE CAN CALL. I ORDERED THIS DRESS TWICE AND BOTH TIMES ABOUT 2 MONTHS APART YOU DON'T HAVE IT AND DIDN'T TAKE THE TIME TO NOTIFY ME UNTIL I HAD TO SIT DOWN AND WRITE YOU AN EMAIL TO GET AN ANSWER AND GET MY MONEY BACK. THAT IS THE DECEPTIVE PRACTICE OF ADVERTISING AND CHARGING FOR SOMETHING YOU DON'T HAVE. I AM NOT HAPPY WITH YOUR SERVICE AND DON'T PLAN TO EVER ORDER FROM YOU.
Top ordered was not the top I received. The top I ordered had two layers, the top I received came with only one layer and in a very poorly made condition at that.
I find your return list very unfriendly. You appear to be a company the makes many rules for returns so that you don't have to issue credit. I will not do business with your company again.
It's false advertising and it's not at all what is shown in the picture 😡
The delivery was on time, but the quality of the product was very poor. Too big and the material was poor.
Maybe it was the Christmas rush that caused my order to be overlooked? I was planning to wear this pretty dress at a Christmas function.
Experience good and questions about returns answered quickly. Very good experience so far.
All shirts had poor quality fabric and the communication was poor.
So so =============================================
Looked nothing like what was pictured. In the process of returning. Was a gift for my wife, very disappointed.
I would like to return these items but don't know how.
Your website needs more clarification
Was very happy with delivery time, but very disappointed in the products.
Answer: They are mostly a mix of cheaper fabric's.even when it says cotton on the ad it's mostly polyester.
Answer: There is no customer phone support. Only an Email Adress.
Answer: Yes the stuff is from China, poorly made and way too big. Company says it's in California but returns go to the east coast. Hassle to deal with their return policy. Poor business practices.

