On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Shop online for fashion & casual style Women's Clothing Online at CurveDream. Trendy Womens Dresses, Tops, Jumpsuits & Pants big discount for sale. Free Shipping on orders over $79!
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Similar Brands to Consider
Foxblood
Huk
Pact
PinkBlush
Blackbough
Kulani Kinis
Lucy & Yak
White Fox
HUE
Lulu's
PacSun
Muji
CurveDream Reviews Summary
The company's reputation is mixed, with some customers expressing satisfaction with product quality and prompt responses from customer service regarding stock issues. However, significant concerns dominate the feedback, particularly regarding the accuracy of product descriptions and the quality of items received, which often do not match expectations. Customers frequently report difficulties with the return process, including slow email responses and a lack of clear return instructions. Overall, while there are positive aspects to the service, the prevalent issues with product quality and communication suggest a pressing need for improvement in customer service practices.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I didn't expect an order to take this long to be delivered.
It's difficult to return or exchange items. Sizing is irregular
Very cheaply made. See through. Odd shape. I'm hoping it's possible to return.
Dear Customer,
We apologize for the disappointment you have experienced with the clothing items you purchased from us.
We strive to provide accurate product images and descriptions to ensure customer satisfaction. We apologize if the actual items did not match the appearance depicted in the pictures. We appreciate your feedback on this matter, as it helps us improve our offerings and ensure that our customers have a positive shopping experience.
If there is anything specific you would like us to address or if you have any further concerns, please let us know. We value your feedback and are committed to resolving any issues you may have encountered.
Once again, we apologize for any inconvenience caused, and we appreciate your feedback. Thank you for giving us the opportunity to address this matter and improve our services.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Team CurveDream
Note I had over a $79 order, says I should have free shipping. I DID NOT GET FREE SHIPPING.
NOW I NEED A RETURN LABEL. I'VE TRIED THEM BOTH ON, AND I CAN'T WEAR THEM.
Note I had over a $79 order, says I should have free shipping.
Not notified that item was out of stock until I sent a text asking when I would receive item.
Paid for 3 to 7 days express needed dress for wedding. They need better customer service.
Dear customer,
Thank you for bringing this issue to our attention, and we appreciate your patience and understanding as we work towards improving our services.
We apologize for any inconvenience caused by the some products are out of stock. We strive to provide a positive shopping experience for our customers, and we regret falling short of your expectations in this instance.
Thank you again for your honest feedback, and we will take your comments into serious consideration as we work towards making improvements.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Team CurveDream
I have not received it! I can't give a good review on something I have not even received after getting an email saying it was delivered! It has still not come after 48 hours! Please send it or give me a refund to my account! You took the mo eh out and I have not received my dress that was ordered!
Dear Customer,
Thank you for sharing your feedback with us. We are truly sorry to hear about the negative experience you had with your order.
Normally, our system will send you a notification via email if the item has been shipped. If you don't find the email, you could try to check your spam folder. After checking, your parcel has been signed for and delivered.
We appreciate your feedback regarding the website and will continue to make improvements to enhance your shopping experience. Our products cater to people of all ages and styles, and we hope that you find something that meets your needs on our website.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Team CurveDream
I received my order and it was not what I ordered. I was sent an unlined jacket, (very poor quality), a tee that I wouldn't wear, and a pair of pants that looked like they had been worn and were so wrinkled I didn't even want to try the on. I ordered a sweater, a really nice tee, and slacks. That is not what I received. It was horrible and I will never order from this company again. Barbara Hallum
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused.
We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers. Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
If you have questions about your order, please contact us by email at [email protected].
Have a great day!
Jeans are dark blue not faded as shown in picture and way too small! Returning and reordered exact same jeans and top because quality seemed good! I ordered 2 sizes up
It was far too difficult to get a response for the return address when items did not fit.
Dear Customer,
We apologize for any inconvenience caused by the processing your return request. We understand that returns are an essential part of the customer experience, and we strive to make the process as smooth and efficient as possible.
Don't worry, if the product meets the conditions of our return policy, then it is eligible for return.
As there are many e-mails to handle, we may not reply in time. When our customer service sees your e-mail, they will reply and assist you. Sorry if caused any inconvenience.
Rest assured that upon receiving your message, we will promptly investigate and respond accordingly.
Have a great day!
Nice clothes and easy to find what I'm looking for. Shipping took longer than expected and tracking did not work.
I received an email for feedback on 5/14 after placing my order on 5/8 which is still in process with no update. That appears to be very slow.
Dear Customer,
Thank you for sharing your feedback with us. We are truly sorry to hear about the negative experience you had with your order.
We understand that timely delivery is essential, and we always strive to provide accurate delivery estimates. However, sometimes hot sale items may require more time to prepare before shipment. After checking, your order is already being dispatched.
Also, our team is currently working to improve our shipping service to enhance your satisfaction and that of our valued customers. We appreciate your understanding and patience.
Any problems, you can email us at [email protected]. We’ll try our best to improve your shopping experience.
Team CurveDream
I didn't receive my order yet you kept my money. I will contact my credit card holder and notify them.
So far so good 👍. Waiting for delivery 😀 looks like very nice product
Read the internet reviews about this company. SCAM
I would give it 5 stars if they had PayPal.
The shirt doesn't fit and not what I wanted. I thought the description said the material was cotton but it is polyester. Picture looks much better than the product.
The top was 2 sizes too small at least. The buttons angled to the side instead of being straight up and down. I am very disappointed because it looked like a nice top online. Total waste of money.
It's been weeks and I still haven't received my order. Several times I've tried to track it and each time I'm told there's no information 🤨
This is the worst item I have ever bought.sizing I'd way off,to short for me.
When ordering off the internet, it should be easy to return since you cannot try anything on. When I want to return something, it should be an obvious and easy process as it is with other internet sites. CurveDream makes it hard and they try to talk you out of it in a number of ways.
Pants are fine but didn't receive any shipping updates, pants are a little less than their picture on distinction of cut hems. Wish you pictures were more descriptive.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thank you for sharing your feedback with us. We are truly sorry to hear about the negative experience you had with your order.
Regarding the delay in shipping, sometimes hot sale items require more time to prepare before shipment. However, we shipped the items separately so that you can receive them as soon as possible. Nonetheless, we apologize for any inconvenience this may have caused.
We appreciate your feedback regarding the website and will continue to make improvements to enhance your shopping experience. Our products cater to people of all ages and styles, and we hope that you find something that meets your needs on our website.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Team CurveDream