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Shop online for fashion & casual style Women's Clothing Online at CurveDream. Trendy Womens Dresses, Tops, Jumpsuits & Pants big discount for sale. Free Shipping on orders over $79!
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CurveDream Reviews Summary
The company's reputation is mixed, with some customers expressing satisfaction with product quality and prompt responses from customer service regarding stock issues. However, significant concerns dominate the feedback, particularly regarding the accuracy of product descriptions and the quality of items received, which often do not match expectations. Customers frequently report difficulties with the return process, including slow email responses and a lack of clear return instructions. Overall, while there are positive aspects to the service, the prevalent issues with product quality and communication suggest a pressing need for improvement in customer service practices.
This summary is generated by AI, based on text from customer reviews
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I did not receive my dress nor did the contact person from the provided email get back to me. Right now I have paid for something I never received. If I don't get some, satisfaction, either my dress or my money back, this story is going out over all social media that I can find.
Product was fine but too small, it took me 2 months and about 5 requests to get a refund. Beware.
Dear Customer,
We apologize for any inconvenience caused by the processing your return request. We understand that returns are an essential part of the customer experience, and we strive to make the process as smooth and efficient as possible.
Rest assured that upon receiving your message, we will promptly investigate and respond accordingly.
Any problems, you can email [email protected] for further help.
Have a great day!
The delivery was fine but I was dissatisfied with the quality of the goods. They went straight into my Good Will donations bag.
I ordered a dress. I received an email telling me that I should've received the dress already so I replied saying that I had not then I received an email telling me that you did not have my product in the size that I need. I have emailed back several times asking if you have it in the next size up XXL I received no response.?
Dear Customer,
We apologize for the delay in fulfilling your order and for the inconvenience caused by the sold-out item.
We understand how frustrating it can be to wait for items that haven't arrived, and we want to make sure that we address this issue as quickly as possible. Due to fluctuations in inventory levels and demand, it's possible that some items may be out of stock at the time of purchase. Hope for your understanding.
If you need additional assistance, please feel free to contact us by chat or by email at [email protected]. We will reply to you within 24 hours.
Team CurveDream
It took longer than expected to receive my item. Easy site to use and affordable prices. I was disappointed in the fact that the dye would rub off on other garments. Had to wash it before actually wearing it. Lots of residue in the sink after washing.
Easy site to use and affordable prices.
Great selections, but dress didn't fit. Loved the pattern, material could have been nicer..
Horrible customer service! Place an order paid extra for shipping… never even let me lnow part of my order was out of stock … didn't send remaining item until I emailed support!
Dear Customer,
We apologize for the delay in fulfilling your order and for the inconvenience caused by the sold-out item.
We understand how frustrating it can be to wait for items that haven't arrived, and we want to make sure that we address this issue as quickly as possible. Due to fluctuations in inventory levels and demand, it's possible that some items may be out of stock at the time of purchase. Hope for your understanding.
If you need additional assistance, please feel free to contact us by chat or by email at [email protected]. We will reply to you within 24 hours.
Team CurveDream
Top was flannel bathrobe material. Fit was small and not well made.
Dear Customer,
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
Regarding the quality issue, we apologize for any defects or inconsistencies in sizing that you may have experienced. We take quality control seriously and assure you that we will investigate the matter thoroughly. Please send us photos of the products you receive so that we can verify the issue and offer a resolution.
Also, the sizes of items from different designers differ. You need to check the garment measurements in the size guide and compare them with your clothing's measurements when choosing the size. They are true measurements.
We have been paying attention to the quality and sizing issue and we will make a big change soon.
If you have questions about your order, please contact us by email at [email protected].
Have a great day!
Well this is the first time for me. I like the dress styles that you carry. Unfortunately the dresses purchased are somewhat tight. I need to get a return label to send the 2 dresses back for a refund.
I ordered, and paid for, a dress and it is out of stock. They don't respond to my request to get a refund. It seems like a scam company.
Dear customer,
Thank you for bringing this issue to our attention, and we appreciate your patience and understanding as we work towards improving our services.
We apologize for any inconvenience caused by the some products are out of stock. We strive to provide a positive shopping experience for our customers, and we regret falling short of your expectations in this instance.
As there are many e-mails to handle, we may not reply in time. When our customer service sees your e-mail, they will reply and assist you. Sorry if caused any inconvenience.
Thank you again for your honest feedback, and we will take your comments into serious consideration as we work towards making improvements.
Please note that we are a legitimate company. We are not scam.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Team CurveDream
I have not received my order.I ordered it about a month ago. Have not heard anything about it since.
Dear Customer,
Thank you for sharing your feedback with us. We are truly sorry to hear about the negative experience you had with your order. We do understand your disappointment, and we will do our absolute best to help you receive the order as soon as possible.
Due to insufficient information, could you please contact us at [email protected] and send us your order number? Please rest assured that we will investigate the issue and provide a resolution that will meet your satisfaction.
We sincerely apologize for any inconvenience caused. Our team is currently working to improve our shipping service to enhance your satisfaction and that of our valued customers. We appreciate your understanding and patience.
Team CurveDream
The 2 items I ordered need to be returned and refunded since they don't fit me. The email address that I was interacting with is now inactive. They were supposed to send me the return address but never did. I am getting a run around and need this return issue resolved asap.
Dear Customer,
We apologize for any inconvenience caused by the processing your return request. We understand that returns are an essential part of the customer experience, and we strive to make the process as smooth and efficient as possible.
Don't worry, if the product meets the conditions of our return policy, then it is eligible for return.
As there are many e-mails to handle, we may not reply in time. When our customer service sees your e-mail, they will reply and assist you. Sorry if caused any inconvenience.
Rest assured that upon receiving your message, we will promptly investigate and respond accordingly.
Have a great day!
Would be very difficult to return. Unable to track item w/o downloading app. Took a long time to get item.
Still waiting for order from 3 weeks ago. Very frustrating with no phone# to contact them!
Dear Customer,
Thank you for sharing your feedback with us. We are truly sorry to hear about the negative experience you had with your order.
We understand that timely delivery is essential, and we always strive to provide accurate delivery estimates. However, sometimes hot sale items may require more time to prepare before shipment. After checking, your order is already being dispatched.
Also, our team is currently working to improve our shipping service to enhance your satisfaction and that of our valued customers. We appreciate your understanding and patience.
Any problems, you can email us at [email protected]. We’ll try our best to improve your shopping experience.
Team CurveDream
Too small Need to return. How do I do that? Also didn't get good tracking. Thank you for your time. Please inform me how to proceed.
Dear Customer,
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Any problems, you can email [email protected] for further help.
CurveDream is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Have a great day!
Sizes run a bit smaller that the true size...returning items was supportive, and user friendly. Clothing items are as pretty as they appear in the ads.
Found extra 1.50 charge and never received my product. No I will need to do charge back. Not satisfied at all
We are a legitimate company and we do not charge unreasonable fees. After checking, your parcel has been Refunded, please check.
I never received ANYTHING to confirm my order even though I could log in and see my order & it's order #; I paid extra to receive it quickly; after about 2 weeks I reached out to curvedream to see where my order was; the response was that the dress I ordered was sold out. When were they going to let me know that? Most disappointed that I had to reach out to them to find out. The only positive was that my refund was issued fairly quickly.
Dear customer,
Thank you for bringing this issue to our attention, and we appreciate your patience and understanding as we work towards improving our services.
We apologize for any inconvenience caused by the some products are out of stock. We strive to provide a positive shopping experience for our customers, and we regret falling short of your expectations in this instance.
Thank you again for your honest feedback, and we will take your comments into serious consideration as we work towards making improvements.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Team CurveDream
Ordering was fine, we'll see if I actually get my dress.
Pls don't ever ordered from this co. They're fraud!
Curvedream is trustworthy. Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there are a few negative reviews as well. You can't always please all. Hope for your understanding. But we still rely on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at [email protected]. We will help you to resolve the issue ASAP.
I was looking for dresses for my mom's party and it came up. I like the style and the cut.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thank you for sharing your feedback with us. We are truly sorry to hear about the negative experience you had with your order.
Normally, our system will send you a notification via email if the item has been shipped. If you don't find the email, you could try to check your spam folder. After checking, your parcel has been signed for and delivered.
As there are many e-mails to handle, we may not reply in time. When our customer service sees your e-mail, they will reply and assist you. Sorry if caused any inconvenience.
We appreciate your feedback regarding the website and will continue to make improvements to enhance your shopping experience. Our products cater to people of all ages and styles, and we hope that you find something that meets your needs on our website.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Team CurveDream