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Shop online for fashion & casual style Women's Clothing Online at CurveDream. Trendy Womens Dresses, Tops, Jumpsuits & Pants big discount for sale. Free Shipping on orders over $79!
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CurveDream Reviews Summary
The company's reputation is mixed, with some customers expressing satisfaction with product quality and prompt responses from customer service regarding stock issues. However, significant concerns dominate the feedback, particularly regarding the accuracy of product descriptions and the quality of items received, which often do not match expectations. Customers frequently report difficulties with the return process, including slow email responses and a lack of clear return instructions. Overall, while there are positive aspects to the service, the prevalent issues with product quality and communication suggest a pressing need for improvement in customer service practices.
This summary is generated by AI, based on text from customer reviews
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Site says it would be shipped from closest site which should have been South Carolina, but actually came from China. So am asking for a complete REFUND which according to many of the reviews (which I regret I didn't read before ordering) this is a NIGHTMARE to get your money back from them. Many complaints to the Better Business Bureau.
First item was poor quality and size was not right...ordered something else and that size was wrong but would not exchange because I used a credit from the first order...cannot exchange size when a credit is used...the other item in the order must have been sold out...wanted to know what else I wanted to order but would not refund money or let me exchange...I offered to return everything at my cost and still waiting to hear from that email...probably lost my money but I won't order again and will share that info...
"Dear Customer,
Please accept our sincere apologies for any inconvenience caused.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and are working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
Please feel free to contact us anytime. Have a great day!"
I placed an order on may 26. I still haven't received my Order and it kinda got lost in tracking. I am now getting daily updates saying it is still on the way. I am beginning to doubt that ut will ever arrive. I have always been happy with the products. But this order has not been a good experience
"Dear Customer,
Thank you for your feedback and sorry to hear that you are not satisfied with our product or service.
We apologize for any inconvenience caused by the delay in updating your shipment's tracking information.
It may take several days for the carrier to update the tracking information once the package has been shipped. In some cases, there may also be delays due to unforeseen circumstances such as weather conditions or customs clearance procedures. And we will look into the matter further to provide you with an update.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Team CurveDream"
I was expecting more quality for the price. Cheap thin scratchy material. Says it's cotton but it's not cotton.
"Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
If you have questions about your order, please contact us by email at [email protected].
Have a great day!"
Paid for expedited shipping and received well ahead of date needed. Items arrived as appeared on website. One dress was too tight in the bust and customer service responded quickly with satisfactory results. Will order from CurveDrean again.
I placed an order on May 14 for 2 blouses. I was notified one of the items was out of stock and was asked to choose a replacement item which I did. On May 23 I received an e-mail that my order was on the way. The tracking number/information did not give me access. I was told 6-12 days. Several contacts with customer service just told me to be patient. It is now June 7th and I have no product delivery and no way to track. WHERE is my order? Will not use this company in the future.
"Dear Customer,
We apologize for the delay in delivering your order and any inconvenience it may have caused. We understand that timely delivery is essential, and we always strive to provide accurate delivery estimates. However, sometimes hot sale items may require more time to prepare before shipment.
Also, our team is currently working to improve our shipping service to enhance your satisfaction and that of our valued customers. We appreciate your understanding and patience.
Any problems, you can email us at [email protected]. We’ll try our best to improve your shopping experience.
Team CurveDream"
They were great at responding to my questions I had in a timely matter.
I saw that my order had been processed but I didn't get my order and I was not able to track the package. After I contacted them, I was told my order was out of stock. I canceled my order. I was told I would get a full refund but I don't have it yet.
Smooth and incident free. Contact was fast and efficient.and personal.
"Dear valued customer,
Sorry for any inconvenience caused. Your feedback is very important to us. We'll forward your sincere feedback to the relevant departments.
We apologize for any difficulty you experienced in reaching our customer service department. As there are many e-mails to handle, we may not reply in time. When our customer service sees your e-mail, they will reply and assist you. Sorry if caused any inconvenience.
We appreciate your interest in our products and hope to have the opportunity to provide you with a better shopping experience in the future.
If you have any questions, please contact us by email at [email protected]. We put customer experience first and will continue to make improvements.
Team CurveDream"
Order receipt showed a size I did not order. I thought, ok I'll exchange it when it comes. It did not come within the time promised. After another week or so, after sitejabber checked in, finally got an email saying item was out of stock, did I want a different one. I picked one & asked if it was in stock. No answer for several days. Suddenly email comes that original item is in stock and will ship. It finally arrives, the wrong size. No return possible. The item itself is okay not great, and I was able to wear it once. I will not order from CurveDream again.
"Dear valued customer,
Sorry for any inconvenience caused. Your feedback is very important to us. We'll forward your sincere feedback to the relevant departments.
We apologize for any difficulty you experienced in reaching our customer service department. As there are many e-mails to handle, we may not reply in time. When our customer service sees your e-mail, they will reply and assist you. Sorry if caused any inconvenience.
We appreciate your interest in our products and hope to have the opportunity to provide you with a better shopping experience in the future.
If you have any questions, please contact us by email at [email protected]. We put customer experience first and will continue to make improvements.
Team CurveDream"
Easy to shop, but not my style. However, will still recommend to friends.
The pants I ordered are cute and fit good. They were delivered in a prompt time. Would recommend them.
All looked good. Return policy stinks. Will never order again.
"Dear customer,
We are sorry to hear that you have experienced difficulties with your order and return process. We understand how frustrating it can be when things do not go as expected.
Regarding the address on the package, we apologize for any confusion this may have caused. It sounds like the return was not successfully processed due to the package being returned to an incorrect address. We would like to assist you in resolving this matter to the best of our ability.
In order to further assist you, we would appreciate it if you could provide us with more information about your order. For example, the order number or tracking information for the package.
Once we have more information, we will do our best to assist you in resolving this matter.
We value your business and want to ensure that you have a positive shopping experience with us.
Thank you for bringing this to our attention, and please let us know if there is anything else we can do to assist you further.
Please do not hesitate to contact us via email [email protected]. Our customer service team is always here to help.
Team CurveDream"
The site says it is coming from the US, but not until shipping notifications is it obviously coming from China, so don't be in a rush to get it! Also, sizes are not true to expectation. A medium is really a small with no way to return or exchange. I would not order from this site. The products look good on the site but too many unexpected problems.
"Dear Customer,
We apologize for the delay in delivering your order and any inconvenience it may have caused. We understand that timely delivery is essential, and we always strive to provide accurate delivery estimates. However, sometimes hot sale items may require more time to prepare before shipment.
Also, our team is currently working to improve our shipping service to enhance your satisfaction and that of our valued customers. We appreciate your understanding and patience.
Any problems, you can email us at [email protected]. We’ll try our best to improve your shopping experience.
Team CurveDream"
I received my order (and then I also received two pairs of shoes that I did not order).
I did not like the fit of the three pairs of pants that I ordered, so I will be sending those back for a refund.
I still have not received my order even though it's been over a month and my credit card was charged on the day of my order...the tracking information has been incorrect only advising me that there's and error in the tracking information.
"Dear Customer,
We apologize for the delay in delivering your order and any inconvenience it may have caused. We understand that timely delivery is essential, and we always strive to provide accurate delivery estimates. However, sometimes hot sale items may require more time to prepare before shipment.
Also, our team is currently working to improve our shipping service to enhance your satisfaction and that of our valued customers. We appreciate your understanding and patience.
Any problems, you can email us at [email protected]. We’ll try our best to improve your shopping experience.
Team CurveDream"
Such beautiful dresses for great prices! The dress will be for a Wedding dress on 6/15.
IT IS 6/28,
THE WEDDING IS OVER AND I STILL HAVE NOT RECEIVED THE DRESS!
HIW CAN I CONTACT SOMEONE?
Designed for smaller, slender women it seems. Won't be purchasing again from this company.
"Dear Customer,
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
CurveDream is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Have a great day!"
Love that it's easy to order, no hassle!
Yes it was easy to order, but it took awhile to receive my order. I notified CurveDream that I wanted to send item back and have had no response on how to send it back. I can't find a phone number for their customer service.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
"Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused.
We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers. Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
If you have questions about your order, please contact us by email at [email protected].
Have a great day!"