On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Shop online for fashion & casual style Women's Clothing Online at CurveDream. Trendy Womens Dresses, Tops, Jumpsuits & Pants big discount for sale. Free Shipping on orders over $79!
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Similar Brands to Consider
Foxblood
Huk
Pact
PinkBlush
Blackbough
Kulani Kinis
Lucy & Yak
White Fox
HUE
Lulu's
PacSun
Muji
CurveDream Reviews Summary
The company's reputation is mixed, with some customers expressing satisfaction with product quality and prompt responses from customer service regarding stock issues. However, significant concerns dominate the feedback, particularly regarding the accuracy of product descriptions and the quality of items received, which often do not match expectations. Customers frequently report difficulties with the return process, including slow email responses and a lack of clear return instructions. Overall, while there are positive aspects to the service, the prevalent issues with product quality and communication suggest a pressing need for improvement in customer service practices.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Dress very poorly made. Can see threads in front you used white thread on a green dress. Different dress than was ordered. Sweater was so disappointing lovely picture you showed. What I received was no way near what you posted. Over all I should have known better So sorry but I was counting on this
I will be returning my item. The size smaller than what was order. The quality of the dress was very poor. Will not purchase from this company again. It took a long time for my order to arrive. Very very disappointed. Needed item for special event.
"Dear Customer,
Please accept our sincere apologies for any inconvenience caused.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and are working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
Please feel free to contact us anytime. Have a great day!"
Placed my order one month ago. The tracking link is bogus - it showed about 10 different stops in the U.S., including my city. After 2nd complaint, all of a sudden the tracking showed delivered but I have not received it. Lesson learned - scammers, dishonest. I should have known better but I took a chance. Oh well…
"Dear Customer,
We apologize for the delay in delivering your order and any inconvenience it may have caused. We understand that timely delivery is essential, and we always strive to provide accurate delivery estimates. However, sometimes hot sale items may require more time to prepare before shipment.
Also, our team is currently working to improve our shipping service to enhance your satisfaction and that of our valued customers. We appreciate your understanding and patience.
Any problems, you can email us at [email protected]. We’ll try our best to improve your shopping experience.
Team CurveDream"
It took forever for you to even say when it might ship, but it never shipped to me. Please return my money.
"Dear Customer,
Thank you for sharing your feedback with us.
We understand that timely delivery is essential, and we always strive to provide accurate delivery estimates. However, sometimes hot sale items may require more time to prepare before shipment. After checking, your order is already being dispatched.
Also, our team is currently working to improve our shipping service to enhance your satisfaction and that of our valued customers. We appreciate your understanding and patience.
Any problems, you can email us at [email protected]. We’ll try our best to improve your shopping experience.
Team CurveDream"
Easy to order the site was simple and the selection was good.
The lace one said it was lace and t shirt material and it isn't. I could hardly get it on because t shirt material has some stretch and this fabric doesn't and is a very thin fabric. I am very disappointed.
The photos online were super-attractive. I was excited to wear one of the dresses I ordered to my son's graduation. It took such a long time to arrive that it actually was delivered on the day of my son's graduation. A few days later, I tried the dresses on, and the material is see-through, not true-to-size, and chintzy.
"Dear Customer,
We apologize for the delay in delivering your order and any inconvenience it may have caused. We understand that timely delivery is essential, and we always strive to provide accurate delivery estimates. However, sometimes hot sale items may require more time to prepare before shipment.
Also, our team is currently working to improve our shipping service to enhance your satisfaction and that of our valued customers. We appreciate your understanding and patience.
Any problems, you can email us at [email protected]. We’ll try our best to improve your shopping experience.
Team CurveDream"
I received a dress, just not the one I ordered. How do you want to handle the situation?
"Dear valued customer,
Sorry for any inconvenience caused. Your feedback is very important to us. We'll forward your sincere feedback to the relevant departments.
We apologize for any difficulty you experienced in reaching our customer service department. As there are many e-mails to handle, we may not reply in time. When our customer service sees your e-mail, they will reply and assist you. Sorry if caused any inconvenience.
We appreciate your interest in our products and hope to have the opportunity to provide you with a better shopping experience in the future.
If you have any questions, please contact us by email at [email protected]. We put customer experience first and will continue to make improvements.
Team CurveDream"
Shipping to me took nearly 2 weeks
Return is complicated and not free
Seems some of the tops vary in size! Some fit perfect some a little snug
Moving quickly I was waiting for a beautiful dress that I had seen and was going to wear it to a wedding and instead they sent me a square smock that was not nothing like what I purchased and a wrap over it that even looked worse and I could not be any more disappointed
"Dear Customer,
Please accept our sincere apologies for any inconvenience caused.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and are working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
Please feel free to contact us anytime. Have a great day!"
DHL is the worst delivery service you could use. They went right past my place of business twice and both times marked the package undeliverable. I do like the tracking DHL provides so you can see your order pass you by
Got no help with the order problem i had what the suggested i do was what i told them i had already done
"Dear Customer,
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
Regarding the quality issue, we apologize for any defects or inconsistencies in sizing that you may have experienced. We take quality control seriously and assure you that we will investigate the matter thoroughly. Please send us photos of the products you receive so that we can verify the issue and offer a resolution.
Also, the sizes of items from different designers differ. You need to check the garment measurements in the size guide and compare them with your clothing's measurements when choosing the size. They are true measurements.
We have been paying attention to the quality and sizing issue and we will make a big change soon.
About returns, according to our return policy, the buyer is responsible for the return shipping cost. You can check our return policy here: https://www.curvedream.com/return-policy.html.
If you have questions about your order, please contact us by email at [email protected].
Have a great day!"
I did not like fabric. It did not fit. I jumped thru every hoop to return it and no money was returned to my card. I will never do this again and I will discourage anyone who thinks to order from this site.
"Dear customer,
We apologize for any negative experience you may have had with our return process.
Items need to be returned to our fulfillment center and the buyer is responsible for return shipping. For goodwill, we would offer some alternative solutions to our customers. Sorry that you're not satisfied with that. However, we will strive to improve the quality of our products and accuracy in sizing to reduce the inconvenience of returns for our customers.
We appreciate your feedback regarding our return process and will take it into consideration as we continue to improve our processes. If you have any further concerns or questions regarding your refund, please don't hesitate to contact us at [email protected]. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you again in the future.
Team CurveDream"
The dress arrived within two weeks. Not incredibly fast but I didn't need it quickly. The color and design were as pictured on Fb. Very pretty and I loved the light over jacket. But it was very very flimsy. It didn't drape well and the material would have gotten pulls on the first wearing. I would say it was definitely with almost as much as I paid for it. Funny thing, I saw it on a friend at a function I would have worn it to! And although it was pretty, it was not flattering because of the construction.
"Dear Customer,
Please accept our sincere apologies for any inconvenience caused.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and are working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
Please feel free to contact us anytime. Have a great day!"
Communication regarding status of order was efficient.
I referred 2 friends. They liked the outfits I ordered.
I love the unusual choices with animal and winter themes. I feel that the description of the winter leggings could have been more accurate. I didn't realize that winter meant lined. I thought winter referred to the kind of design. The leggings I received were very good quality, but the small I ordered was a little big. I would order again from this site.
I ordered two dresses. They were nice, but unfortunately didn't fit. Curve dream told me to keep the dresses and donate them, and they gave me store credit to use how ever I wanted
Long time receiving order. I got order one day and NEXT day received the same order again. Waited until charge card bill and YES I was charged for both orders! I have 2 orders and can't wear either.
"Dear valued customer,
Sorry for any inconvenience caused. Your feedback is very important to us. We'll forward your sincere feedback to the relevant departments.
We apologize for any difficulty you experienced in reaching our customer service department. As there are many e-mails to handle, we may not reply in time. When our customer service sees your e-mail, they will reply and assist you. Sorry if caused any inconvenience.
We appreciate your interest in our products and hope to have the opportunity to provide you with a better shopping experience in the future.
If you have any questions, please contact us by email at [email protected]. We put customer experience first and will continue to make improvements.
Team CurveDream"
Great selections of clothing, but your size chart runs really small!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
"Dear Customer,
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
CurveDream is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Have a great day!"