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Shop online for fashion & casual style Women's Clothing Online at CurveDream. Trendy Womens Dresses, Tops, Jumpsuits & Pants big discount for sale. Free Shipping on orders over $79!
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CurveDream Reviews Summary
The company's reputation is mixed, with some customers expressing satisfaction with product quality and prompt responses from customer service regarding stock issues. However, significant concerns dominate the feedback, particularly regarding the accuracy of product descriptions and the quality of items received, which often do not match expectations. Customers frequently report difficulties with the return process, including slow email responses and a lack of clear return instructions. Overall, while there are positive aspects to the service, the prevalent issues with product quality and communication suggest a pressing need for improvement in customer service practices.
This summary is generated by AI, based on text from customer reviews
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Garment not a pictured. Poor representation
Difficult return policy
Sizing guidelines incomplete. Returns very difficult. And costly. Only contact via email and kept asking me the same qs.
"Dear Customer,
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
Regarding the quality issue, we apologize for any defects or inconsistencies in sizing that you may have experienced. We take quality control seriously and assure you that we will investigate the matter thoroughly. Please send us photos of the products you receive so that we can verify the issue and offer a resolution.
Also, the sizes of items from different designers differ. You need to check the garment measurements in the size guide and compare them with your clothing's measurements when choosing the size. They are true measurements.
We have been paying attention to the quality and sizing issue and we will make a big change soon.
About returns, according to our return policy, the buyer is responsible for the return shipping cost. You can check our return policy here: https://www.curvedream.com/return-policy.html.
If you have questions about your order, please contact us by email at [email protected].
Have a great day!"
Both pair of pants are what I wanted I'm short, but I roll them up and I'm happy with the look and fit.
Really cute styles, fabric is thin though. Most of the items I purchased fit true to size. I'm a size 4- 125 lbs and 5-9. I have to return 1 item because color was not as pictured and way too long.
I recently placed an order with Curve Dream, enticed by their attractive prices and seemingly stylish apparels on their website. Unfortunately, my experience has been nothing short of disappointing. Out of the 5 items I ordered, only 2 have been shipped and received. The order was submitted and paid for on May 23,2024, and I received the two pairs of pants on June 13,2024. As for the remaining items, they are nowhere in sight, and there has been no communication from the company regarding their status. The delay and lack of updates are frustrating and unprofessional. The two pairs of pants I received are made of very cheap synthetic fabric and poorly sewn. They look nothing like the images displayed on the website, which is extremely misleading. The quality is far below my expectations and certainly does not justify the purchase, even at their low prices.
Overall Experience
While the price points at Curve Dream are undeniably attractive, my overall experience has been marred by poor product quality and unsatisfactory customer service. The items received do not match the website's portrayal, and the delayed shipping with no updates is concerning. I am now dreading what the rest of my order will look like, if it ever arrives.
In conclusion, my experience with Curve Dream has been highly disappointing. The prices may seem too good to be true, and in this case, they were. I would not recommend purchasing from Curve Dream based on my experience, and I hope this review helps others make an informed decision.
"Dear Customer,
Please accept our sincere apologies for any inconvenience caused.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and are working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
Please feel free to contact us anytime. Have a great day!"
I'm completely happy with my order I would order again. This is my first time to order from you. I was surprised that I got my order at all. Thank you.
Nit really satisfied material was not what I thought it would be
"Dear Customer,
Please accept our sincere apologies for any inconvenience caused.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and are working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
Please note regarding your return request, as stated on our website, the buyer is responsible for return shipping costs. We apologize if this was not clear to you during the ordering process.
If you have questions about your order, please contact us by email at [email protected].
Have a great day!"
This outfit was not what I expected!
Much too small and I ordered extra large
I need instructions as to HOW TO RETURN!
"Dear Customer,
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
Regarding the quality issue, we apologize for any defects or inconsistencies in sizing that you may have experienced. We take quality control seriously and assure you that we will investigate the matter thoroughly. Please send us photos of the products you receive so that we can verify the issue and offer a resolution.
Also, the sizes of items from different designers differ. You need to check the garment measurements in the size guide and compare them with your clothing's measurements when choosing the size. They are true measurements.
We have been paying attention to the quality and sizing issue and we will make a big change soon.
About returns, according to our return policy, the buyer is responsible for the return shipping cost. You can check our return policy here: https://www.curvedream.com/return-policy.html.
If you have questions about your order, please contact us by email at [email protected].
Have a great day!"
Although I received a tracking number, it was impossible to find the status of the package. In the very last delivery day and when I was determined to dispute the charge the item was delivered. You must work more in this part of the process.
"Dear valued customer,
Sorry for any inconvenience caused. Your feedback is very important to us. We'll forward your sincere feedback to the relevant departments.
We apologize for any difficulty you experienced in reaching our customer service department. As there are many e-mails to handle, we may not reply in time. When our customer service sees your e-mail, they will reply and assist you. Sorry if caused any inconvenience.
We appreciate your interest in our products and hope to have the opportunity to provide you with a better shopping experience in the future.
If you have any questions, please contact us by email at [email protected]. We put customer experience first and will continue to make improvements.
Team CurveDream"
"Dear Customer,
Thank you for sharing your feedback with us.
We understand that timely delivery is essential, and we always strive to provide accurate delivery estimates. However, sometimes hot sale items may require more time to prepare before shipment. After checking, your order is already being dispatched.
Also, our team is currently working to improve our shipping service to enhance your satisfaction and that of our valued customers. We appreciate your understanding and patience.
Any problems, you can email us at [email protected]. We’ll try our best to improve your shopping experience.
Team CurveDream"
I bought three pairs of shorts that did not fit. When I asked how to return them, I was told I would have to pay for shipping to return them and the return had to meet their criteria in order for my refund or I could keep them and they would give me $18 in return. I refused so then they offered to give me $30 And I could keep the three pairs of shorts that do not fit. I am choosing to return the shorts at my expense for shipping so I can get my money back. This is why I will never purchase anything from this company again.
"Dear Customer,
Please accept our sincere apologies for any inconvenience caused.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and are working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
Please feel free to contact us anytime. Have a great day!"
Dress was not what was expected wants to return item, but seem to be avoiding not receiving any replies other than reviews need return address
"Dear Customer,
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
Regarding the quality issue, we apologize for any defects or inconsistencies in sizing that you may have experienced. We take quality control seriously and assure you that we will investigate the matter thoroughly. Please send us photos of the products you receive so that we can verify the issue and offer a resolution.
Also, the sizes of items from different designers differ. You need to check the garment measurements in the size guide and compare them with your clothing's measurements when choosing the size. They are true measurements.
We have been paying attention to the quality and sizing issue and we will make a big change soon.
About returns, according to our return policy, the buyer is responsible for the return shipping cost. You can check our return policy here: https://www.curvedream.com/return-policy.html.
If you have questions about your order, please contact us by email at [email protected].
Have a great day!"
I ordered two shirts and they both were received at the wrong size. I'm
Only 3 of the 4 items were included in the shipment, pnky after I sent an email was I nade aware that the 4th was out of stock. The 3 received weren't as mice as they appeared online.
"Dear valued customer,
Sorry for any inconvenience caused. Your feedback is very important to us. We'll forward your sincere feedback to the relevant departments.
We apologize for any difficulty you experienced in reaching our customer service department. As there are many e-mails to handle, we may not reply in time. When our customer service sees your e-mail, they will reply and assist you. Sorry if caused any inconvenience.
We appreciate your interest in our products and hope to have the opportunity to provide you with a better shopping experience in the future.
If you have any questions, please contact us by email at [email protected]. We put customer experience first and will continue to make improvements.
Team CurveDream"
Again, I have tried 3 times to return the dress through emails. This survey is the first I have heard from anyone. The dress is ugly and not as shown in your picture. I will stop ordering on line.
I ordered this coat two times and each time was told my order was on backorder to later be told it was no longer available, my account was charged the day after I placed the order. I feel they should not continue to advertise this item when obviously it is not available.
"Dear Customer,
We apologize for the inconvenience caused by the sold-out item.
We understand how frustrating it can be to wait for items that haven't arrived, and we want to make sure that we address this issue as quickly as possible. Due to fluctuations in inventory levels and demand, it's possible that some items may be out of stock at the time of purchase. Hope for your understanding.
If you need additional assistance, please feel free to contact us by chat or by email at [email protected]. We will reply to you within 24 hours.
Team CurveDream"
The tracking did not tell us at any time who the carrier was. I guessed correctly that it was the USPS and they had it on the truck for delivery and then returned it to the post office. The post office could not find the package without their tracking number, but they did deliver it the next day.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
"Dear valued customer,
Sorry for any inconvenience caused. Your feedback is very important to us. We'll forward your sincere feedback to the relevant departments.
We apologize for any difficulty you experienced in reaching our customer service department. As there are many e-mails to handle, we may not reply in time. When our customer service sees your e-mail, they will reply and assist you. Sorry if caused any inconvenience.
We appreciate your interest in our products and hope to have the opportunity to provide you with a better shopping experience in the future.
If you have any questions, please contact us by email at [email protected]. We put customer experience first and will continue to make improvements.
Team CurveDream"