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Shop online for fashion & casual style Women's Clothing Online at CurveDream. Trendy Womens Dresses, Tops, Jumpsuits & Pants big discount for sale. Free Shipping on orders over $79!
Business Highlights
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CurveDream Reviews Summary
The company's reputation is mixed, with some customers expressing satisfaction with product quality and prompt responses from customer service regarding stock issues. However, significant concerns dominate the feedback, particularly regarding the accuracy of product descriptions and the quality of items received, which often do not match expectations. Customers frequently report difficulties with the return process, including slow email responses and a lack of clear return instructions. Overall, while there are positive aspects to the service, the prevalent issues with product quality and communication suggest a pressing need for improvement in customer service practices.
This summary is generated by AI, based on text from customer reviews
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Excellent quality of jeans….extremely excellent customer service …. Very pleasant experience..
Horrible experience … once you place an order, this company is impossible to deal with when it comes to returns
My first order was delivered and everything was too small. Instead of my sending everything back, they offered me a store credit for the full amount. My second order arrived and everything fit and is so pretty! The size chart is a bit off but I ordered a size larger and everything fit very well.
The items were too small. Sent an email as instructed for return authorization. Haven't heard from them. Hopefully will within the 30 day return window.
Experience was good but all items are too small. I need to make returns
The romper/overalls fit to perfection. They are adorable, but now I need a top to wear.
I love my Capri pants. Fit is great and so was the price! So comfortable 😌
I was kept informed of the whereabouts of my package and delivery date.
Site easy to use but products was very poor in quality. Would have preferred to send it back verses getting a little compensation to keep it.
Took a bit long to arrive, but worth the wait. The colors are rich, the print unusual, the fabric comfortable and the fit perfect.
The dress is like a mumu with a tight bodice. Nothing like the picture and very disappointing. On top of everything else, it was ordered in plenty of time for my event but was shipped from China so I got it three before I needed it.
"Dear Customer,
We apologize for the inconvenience caused by the sold-out item.
We understand how frustrating it can be to wait for items that haven't arrived, and we want to make sure that we address this issue as quickly as possible. Due to fluctuations in inventory levels and demand, it's possible that some items may be out of stock at the time of purchase. Hope for your understanding.
If you need additional assistance, please feel free to contact us by chat or by email at [email protected]. We will reply to you within 24 hours.
Team CurveDream"
Pants too big, blouse too small!
Also, it took a longer time than usual to get it, even if it was regular mail.
"Dear Customer,
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
CurveDream is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Have a great day!"
Wish delivery would have been a little quicker. Needed in one day before it arrived
Everything came nicely packaged and on time delivery was to my mailbox so easy to pick up
I need to
Return it … it doesn't fit.
What is your address for returns.
I've asked customer service as well.
Thank in advance
"Dear customer,
We are sorry to hear that you have experienced difficulties with your order and return process. We understand how frustrating it can be when things do not go as expected.
Regarding the address on the package, we apologize for any confusion this may have caused. It sounds like the return was not successfully processed due to the package being returned to an incorrect address. We would like to assist you in resolving this matter to the best of our ability.
In order to further assist you, we would appreciate it if you could provide us with more information about your order. For example, the order number or tracking information for the package.
Once we have more information, we will do our best to assist you in resolving this matter.
We value your business and want to ensure that you have a positive shopping experience with us.
Thank you for bringing this to our attention, and please let us know if there is anything else we can do to assist you further.
Please do not hesitate to contact us via email [email protected]. Our customer service team is always here to help.
Team CurveDream"
Ordered 5/25, never told item was out of stock for almost 4 wks.how did you not know this when I ordered?
"Dear Customer,
We apologize for the inconvenience caused by the sold-out item.
We understand how frustrating it can be to wait for items that haven't arrived, and we want to make sure that we address this issue as quickly as possible. Due to fluctuations in inventory levels and demand, it's possible that some items may be out of stock at the time of purchase. Hope for your understanding.
If you need additional assistance, please feel free to contact us by chat or by email at [email protected]. We will reply to you within 24 hours.
Team CurveDream"
I contacted Customer Service inquiring about top I purchased that I hadn't received. Found out it was out of stock. Immediately they cancelled the order and refunded my money. No hassle transaction.
I placed an order
Didn't care for materials
Had a difficult time contacting company to initiate a return
Brought return to PO (tracking number required)
Haven't received monetary refund
Received Customer Satisfaction Survey
And here we are
"Dear Customer,
Thank you for sharing your feedback with us.
We understand that timely delivery is essential, and we always strive to provide accurate delivery estimates. However, sometimes hot sale items may require more time to prepare before shipment. After checking, your order is already being dispatched.
Also, our team is currently working to improve our shipping service to enhance your satisfaction and that of our valued customers. We appreciate your understanding and patience.
Any problems, you can email us at [email protected]. We’ll try our best to improve your shopping experience.
Team CurveDream"
I did not know anything about this company and was skeptical about ordering as I have been burnt before by a different company, but the dress was exactly as they claimed. It fit perfectly and came within the time they said it would. I have shared this with my friends and will order from here again in the future!
Bad as it hasn't been delivered after 3 weeks! I only heard from the company 3 days ago asking if I had received it and have not been offered a refund or to have it sent again.
"Dear Customer,
Thank you for sharing your feedback with us.
We understand that timely delivery is essential, and we always strive to provide accurate delivery estimates. However, sometimes hot sale items may require more time to prepare before shipment. After checking, your order is already being dispatched.
Also, our team is currently working to improve our shipping service to enhance your satisfaction and that of our valued customers. We appreciate your understanding and patience.
Any problems, you can email us at [email protected]. We’ll try our best to improve your shopping experience.
Team CurveDream"
Curve Dream sent me an email to track my package and it went to a website that was in all Chinese. I tried to have them call me my sending my number in an email which they response to in about 2 days. I never received my package and then they stated it was at the post office but post office could not help me without a tracking number and they numbers they sent me was not it. After numerous tries they finally send me the correct tracking number which was a week later and then the post office had already sent it back. Then they send me another email asking if I wanted it shipped again and if so it would cost me $10. Curve Dream has no phone number to contact them and speak with a person and when you send an email it takes them at least 2 days to response.
"Dear Customer,
Please accept our sincere apologies for any inconvenience caused.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and are working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
Please feel free to contact us anytime. Have a great day!"
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
"Dear customer,
We apologize for any negative experience you may have had with our return process.
Items need to be returned to our fulfillment center and the buyer is responsible for return shipping. For goodwill, we would offer some alternative solutions to our customers. Sorry that you're not satisfied with that. However, we will strive to improve the quality of our products and accuracy in sizing to reduce the inconvenience of returns for our customers.
We appreciate your feedback regarding our return process and will take it into consideration as we continue to improve our processes. If you have any further concerns or questions regarding your refund, please don't hesitate to contact us at [email protected]. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you again in the future.
Team CurveDream"