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Shop online for fashion & casual style Women's Clothing Online at CurveDream. Trendy Womens Dresses, Tops, Jumpsuits & Pants big discount for sale. Free Shipping on orders over $79!
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CurveDream Reviews Summary
The company's reputation is mixed, with some customers expressing satisfaction with product quality and prompt responses from customer service regarding stock issues. However, significant concerns dominate the feedback, particularly regarding the accuracy of product descriptions and the quality of items received, which often do not match expectations. Customers frequently report difficulties with the return process, including slow email responses and a lack of clear return instructions. Overall, while there are positive aspects to the service, the prevalent issues with product quality and communication suggest a pressing need for improvement in customer service practices.
This summary is generated by AI, based on text from customer reviews
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Never received my purchases. Very disappointed.
Terrible customer service.
The gauze top with a long under blouse is great. I am pleased with the merchandise.
What I am NOT pleased about is the shipping of my purchase. In the United States, it is easy to track a package online and to know when it will be delivered and by which carrier. That is not the case with this company. It became very frustrating to me to try and track it. Customer service at Curve Dream was no help. I received a "non-answer answer" to my email. I finally found JS Express online that was tracking the package. However, there was no information on the date of arrival and the carrier.
Customer service did there best to help me get my order. They did an excellent job. But my order arrived after the event I purchased them for.
This jacket is cute, however the sleeves do not have a hem. It is a brushed material, soft and I am hoping the wrinkles come out as it hangs.
The first pair I tried on, ripped from the waist band to the hem. It was not a tear at the seam but of the actual fabric. The other pair has been fine but I wouldn't risk wearing them out in public.
Disappointed in the sizing. I ordered a 2x, which is usually very comfortable if not a little large, and it did not fit at all.
"Dear Customer,
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
CurveDream is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Have a great day!"
Your website needs work. Found it very hard to navigate. In addition I had to return it. That took two emails and the shipping ended up costing me more than the dress. I ordered my usual size and could not get it past my armpits.
Great experience. Just waiting for the 15% off refund of my purchase. I did receive an email that it is being processed.
I will not wear any of these items. I plan to donate all 5 items I purchased because off the poor quality and the fact that their Return Policy is practically non-existent.
"Dear customer,
We are sorry to hear that you have experienced difficulties with your order and return process. We understand how frustrating it can be when things do not go as expected.
Regarding the address on the package, we apologize for any confusion this may have caused. It sounds like the return was not successfully processed due to the package being returned to an incorrect address. We would like to assist you in resolving this matter to the best of our ability.
In order to further assist you, we would appreciate it if you could provide us with more information about your order. For example, the order number or tracking information for the package.
Once we have more information, we will do our best to assist you in resolving this matter.
We value your business and want to ensure that you have a positive shopping experience with us.
Thank you for bringing this to our attention, and please let us know if there is anything else we can do to assist you further.
Please do not hesitate to contact us via email [email protected]. Our customer service team is always here to help.
Team CurveDream"
I took a chance and ordered what looked like a very pretty dress. What I got was a dress that looked nothing like the picture. My grandmother wouldn't have worn it to clean her bathroom. Shame on CurveDream for such blatant false advertising!
"Dear customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused.
If you think the product differs too much from the picture online, you can send us a photo to report the issue and get compensation. We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers. Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
We apologize for any inconvenience caused by the processing your return request. We understand that returns are an essential part of the customer experience, and we strive to make the process as smooth and efficient as possible.
Thank you for bringing this to our attention, and please let us know if there is anything else we can do to assist you further.
Please do not hesitate to contact us via email [email protected]. Our customer service team is always here to help.
Team CurveDream"
Better pic in the website than in person. Terrible quality of fabrics! Styles to big, even though I ordered small. It's like a big medium not well done!
"Dear customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused.
If you think the product differs too much from the picture online, you can send us a photo to report the issue and get compensation. We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers. Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
We apologize for any inconvenience caused by the processing your return request. We understand that returns are an essential part of the customer experience, and we strive to make the process as smooth and efficient as possible.
Thank you for bringing this to our attention, and please let us know if there is anything else we can do to assist you further.
Please do not hesitate to contact us via email [email protected]. Our customer service team is always here to help.
Team CurveDream"
Lousy didn't get my order after waiting 2 weeks. Don't recommend at all
"Dear Customer,
We apologize for the inconvenience caused by the sold-out item.
We understand how frustrating it can be to wait for items that haven't arrived, and we want to make sure that we address this issue as quickly as possible. Due to fluctuations in inventory levels and demand, it's possible that some items may be out of stock at the time of purchase. Hope for your understanding.
If you need additional assistance, please feel free to contact us by chat or by email at [email protected]. We will reply to you within 24 hours.
Team CurveDream"
The item isn't anything like the picture showed. Poor quality. I will not order from them again.
"Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
If you have questions about your order, please contact us by email at [email protected].
Have a great day!"
Completely satisfied with efficient ordering and arrival time
I was so looking forward to this I just love the picture it's not an a-line as the picture shows it's out of t-shirt material when you go to put her down it's just like tight t-shirt that stretches down to your panty line. The size charts and the size of the item are totally different it's nothing like I expected took forever to get here and I'm so disappointed I can't begin to tell you. Now I've asked for instructions on how to return it and I can't get an answer but they want to offer me $9 to not return it. I guess that's how they make their money
"Dear Customer,
Please accept our sincere apologies for any inconvenience caused.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and are working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
Please feel free to contact us anytime. Have a great day!"
Horrible! Wish to return sweater & cannot get any response from you on returning the sweater.
Pretty clothes...purchased dress in stock at the time of order, yet order came back out of stock with like 6-8 week lead time so I cancelled which went smoothly with Customer Service. Only 1 of the blouses is wearable now and the other 3 I kept for when my weight loss progresses.
I purchased two blouses and neither one of them fit. I have requested instructions for return, but have not received them yet.
"Dear Customer,
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
Regarding the quality issue, we apologize for any defects or inconsistencies in sizing that you may have experienced. We take quality control seriously and assure you that we will investigate the matter thoroughly. Please send us photos of the products you receive so that we can verify the issue and offer a resolution.
Also, the sizes of items from different designers differ. You need to check the garment measurements in the size guide and compare them with your clothing's measurements when choosing the size. They are true measurements.
We have been paying attention to the quality and sizing issue and we will make a big change soon.
About returns, according to our return policy, the buyer is responsible for the return shipping cost. You can check our return policy here: https://www.curvedream.com/return-policy.html.
If you have questions about your order, please contact us by email at [email protected].
Have a great day!"
Order place in April, did not come, had to contact them to see what happened, I gave wrong address so items were returned but no one followed up to say why the order was not coming. I had to contact them and it took a very long time to get the item resent. This was supposed to be for a wedding but most likely will not be here in time. Disappointed. Will not order again.
"Dear Customer,
Thank you for sharing your feedback with us.
We understand that timely delivery is essential, and we always strive to provide accurate delivery estimates. However, sometimes hot sale items may require more time to prepare before shipment. After checking, your order is already being dispatched.
Also, our team is currently working to improve our shipping service to enhance your satisfaction and that of our valued customers. We appreciate your understanding and patience.
Any problems, you can email us at [email protected]. We’ll try our best to improve your shopping experience.
Team CurveDream"
The quality of the merchandise is more than I expected. Different styles you won't find in stores.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
"Dear Customer,
We apologize for the delay in delivering your order and any inconvenience it may have caused. We understand that timely delivery is essential, and we always strive to provide accurate delivery estimates. However, sometimes hot sale items may require more time to prepare before shipment.
Also, our team is currently working to improve our shipping service to enhance your satisfaction and that of our valued customers. We appreciate your understanding and patience.
Any problems, you can email us at [email protected]. We’ll try our best to improve your shopping experience.
Team CurveDream"