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Shop online for fashion & casual style Women's Clothing Online at CurveDream. Trendy Womens Dresses, Tops, Jumpsuits & Pants big discount for sale. Free Shipping on orders over $79!
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CurveDream Reviews Summary
The company's reputation is mixed, with some customers expressing satisfaction with product quality and prompt responses from customer service regarding stock issues. However, significant concerns dominate the feedback, particularly regarding the accuracy of product descriptions and the quality of items received, which often do not match expectations. Customers frequently report difficulties with the return process, including slow email responses and a lack of clear return instructions. Overall, while there are positive aspects to the service, the prevalent issues with product quality and communication suggest a pressing need for improvement in customer service practices.
This summary is generated by AI, based on text from customer reviews
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An easier return process is needed. Having to email them, then describe why you are returning items, then waiting for response emails is a bit cumbersome compared to all other online processes I have ever encountered.
The product is cheap looking and I will not purchase from this company again. A waste of money
"Dear Customer,
Please accept our sincere apologies for any inconvenience caused.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and are working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
Please note regarding your return request, as stated on our website, the buyer is responsible for return shipping costs. We apologize if this was not clear to you during the ordering process.
If you have questions about your order, please contact us by email at [email protected].
Have a great day!"
I ordered 2 dresses on June 4th. I received no contact of any kind until June 24th. I was asked if I had received my order yet. I had not, however 3 days later I received a part of the order. I sent an email to the service dept. The service dept. did reply immediately but the other item was out of stock. I have requested a refund. Bottom line-Customers need to receive acknowledgment that their order has been received, then shipping information and if an item is out of stock sooner than 3 weeks.
I've been trying for 3 days to return an item I cannot find the return farm even after receiving two or three emails.
"Dear customer,
We apologize for any negative experience you may have had with our return process.
Items need to be returned to our fulfillment center and the buyer is responsible for return shipping. For goodwill, we would offer some alternative solutions to our customers. Sorry that you're not satisfied with that. However, we will strive to improve the quality of our products and accuracy in sizing to reduce the inconvenience of returns for our customers.
We appreciate your feedback regarding our return process and will take it into consideration as we continue to improve our processes. If you have any further concerns or questions regarding your refund, please don't hesitate to contact us at [email protected]. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you again in the future.
Team CurveDream"
I liked the fabric and the loose-looking cut of the pants but you'd company's sizing is off- too small and too slim. Buyers beware that the prohibitive cost of shipping for returns which means you cannot get a return on price paid! I will never order from this company again.
"Dear Customer,
Please accept our sincere apologies for any inconvenience caused.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and are working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
Please feel free to contact us anytime. Have a great day!"
I've returned the blouse which was not easy. I'm waiting for confirmation of it being received.
Not at all what was shown on pictures! Very misleading! And some garment are totally wrong sized.
"Dear customer,
We are sorry to hear that you have experienced difficulties with your order and return process. We understand how frustrating it can be when things do not go as expected.
Regarding the address on the package, we apologize for any confusion this may have caused. It sounds like the return was not successfully processed due to the package being returned to an incorrect address. We would like to assist you in resolving this matter to the best of our ability.
In order to further assist you, we would appreciate it if you could provide us with more information about your order. For example, the order number or tracking information for the package.
Once we have more information, we will do our best to assist you in resolving this matter.
We value your business and want to ensure that you have a positive shopping experience with us.
Thank you for bringing this to our attention, and please let us know if there is anything else we can do to assist you further.
Please do not hesitate to contact us via email [email protected]. Our customer service team is always here to help.
Team CurveDream"
The sizes were larger than expected. Designs were great. Late delivery, making me wonder if my order would actually arrive.
"Dear Customer,
Thank you for sharing your feedback with us.
We understand that timely delivery is essential, and we always strive to provide accurate delivery estimates. However, sometimes hot sale items may require more time to prepare before shipment. After checking, your order is already being dispatched.
Also, our team is currently working to improve our shipping service to enhance your satisfaction and that of our valued customers. We appreciate your understanding and patience.
Any problems, you can email us at [email protected]. We’ll try our best to improve your shopping experience.
Team CurveDream"
The quality of the goods is not very good. The sizing is al wrong. Way too small. BUT, I do so want to commend customer servcie, which is a big deal to me. Very helpful and consdierate. Too bad the clothes are not acceptable. On line they look so great and colorful etc, but in reality, not what was expected. It is really too bad becasue I love the Look of your clothes, but not the quality or sizing. Bb
"Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. Please accept our sincere apologies for any inconvenience caused.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and are working on improvement.
Please note regarding your return request, as stated on our website, the buyer is responsible for return shipping costs. We apologize if this was not clear to you during the ordering process.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
If you have questions about your order, please contact us by email at [email protected].
Have a great day!"
It was great shopping on your website, easy and problem free.
The shipping is a bit slow but did receive my order in 20 days. I used the size chart provided and have to return both Items. I reordered in a larger size. Right now I am waiting for return authorization.
I had no problems with the ordering & there was updated communication on delivery. The issues are: 1) the polyester material is paper thin, didn't expect it to be like toilet paper thin. 2) they sent me the wrong pair of jeans, when I contacted Cust Srvc, they requested images 2x, the jeans laid out & the inside tag, sent the images, they are obviously 2 diff prs of jeans 3) first they offered $7 to keep them, then they offered $15, now they're telling me the jeans are the same, you just can't tell by the way they were imaged, the images I sent them are very clear & they are NOT the same. The pr I ordered are low cut, stone washed, frayed hem, they sent me, dk blue, high waisted bell bottoms with the button hole torn & shredded open from being sewn shut! It's disrespectful to make that their excuse to not send me what I ordered! If I could, I'd post the images here, it's a joke they're telling me the jeans are the same. Also, you pay for the shipment to return & need to obtain a specific address to do so. This is beyond getting 'the run-around'! I would not recommend ordering from this company.
"Dear Customer,
Please accept our sincere apologies for any inconvenience caused.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and are working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
Please note regarding your return request, as stated on our website, the buyer is responsible for return shipping costs. We apologize if this was not clear to you during the ordering process.
If you have questions about your order, please contact us by email at [email protected].
Have a great day!"
Shirt was labeled 3X, but it was more like a 5X or 6X. It was much too large. I am returning it for a refund.
"Dear Customer,
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
Regarding the quality issue, we apologize for any defects or inconsistencies in sizing that you may have experienced. We take quality control seriously and assure you that we will investigate the matter thoroughly. Please send us photos of the products you receive so that we can verify the issue and offer a resolution.
Also, the sizes of items from different designers differ. You need to check the garment measurements in the size guide and compare them with your clothing's measurements when choosing the size. They are true measurements.
We have been paying attention to the quality and sizing issue and we will make a big change soon.
About returns, according to our return policy, the buyer is responsible for the return shipping cost. You can check our return policy here: https://www.curvedream.com/return-policy.html.
If you have questions about your order, please contact us by email at [email protected].
Have a great day!"
?
I didn't like the material the dress was made of and asked for a return label but didn't receive it after more than a week. Also received an order which I didn't make, the size I received was size small and I wear medium. I would like to return it also.
"Dear customer,
We apologize for any negative experience you may have had with our return process.
Items need to be returned to our fulfillment center and the buyer is responsible for return shipping. For goodwill, we would offer some alternative solutions to our customers. Sorry that you're not satisfied with that. However, we will strive to improve the quality of our products and accuracy in sizing to reduce the inconvenience of returns for our customers.
We appreciate your feedback regarding our return process and will take it into consideration as we continue to improve our processes. If you have any further concerns or questions regarding your refund, please don't hesitate to contact us at [email protected]. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you again in the future.
Team CurveDream"
I paid for expedited shipping over a month ago and still have not received an email about the status of shipping and arrival! Most companies will give you an arrival date or at least approximate date! Very disappointed!
Missing a top and your sizing is way off l have no idea who those stripe shorts are fitting, no way those are an xl and the gold outfit was really nice but not a good fit as well your size chart says it is the same as the countries you order from but l believe they are off so will have to return all of it and like l mentioned l ordered a top but did not receive sorry guys l really like the look of your items but seems like is to hard to order to size
"Dear Customer,
Thank you for sharing your feedback with us.
We understand that timely delivery is essential, and we always strive to provide accurate delivery estimates. However, sometimes hot sale items may require more time to prepare before shipment. After checking, your order is already being dispatched.
Also, our team is currently working to improve our shipping service to enhance your satisfaction and that of our valued customers. We appreciate your understanding and patience.
Any problems, you can email us at [email protected]. We’ll try our best to improve your shopping experience.
Team CurveDream"
Worst experience ever, have never received my items and they won't refund my money. Stay away from this site! Buyer beware
"Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. Please accept our sincere apologies for any inconvenience caused.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and are working on improvement.
Please note regarding your return request, as stated on our website, the buyer is responsible for return shipping costs. We apologize if this was not clear to you during the ordering process.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
If you have questions about your order, please contact us by email at [email protected].
Have a great day!"
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
"Dear Customer,
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
Regarding the quality issue, we apologize for any defects or inconsistencies in sizing that you may have experienced. We take quality control seriously and assure you that we will investigate the matter thoroughly. Please send us photos of the products you receive so that we can verify the issue and offer a resolution.
Also, the sizes of items from different designers differ. You need to check the garment measurements in the size guide and compare them with your clothing's measurements when choosing the size. They are true measurements.
We have been paying attention to the quality and sizing issue and we will make a big change soon.
About returns, according to our return policy, the buyer is responsible for the return shipping cost. You can check our return policy here: https://www.curvedream.com/return-policy.html.
If you have questions about your order, please contact us by email at [email protected].
Have a great day!"