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Shop online for fashion & casual style Women's Clothing Online at CurveDream. Trendy Womens Dresses, Tops, Jumpsuits & Pants big discount for sale. Free Shipping on orders over $79!
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CurveDream Reviews Summary
The company's reputation is mixed, with some customers expressing satisfaction with product quality and prompt responses from customer service regarding stock issues. However, significant concerns dominate the feedback, particularly regarding the accuracy of product descriptions and the quality of items received, which often do not match expectations. Customers frequently report difficulties with the return process, including slow email responses and a lack of clear return instructions. Overall, while there are positive aspects to the service, the prevalent issues with product quality and communication suggest a pressing need for improvement in customer service practices.
This summary is generated by AI, based on text from customer reviews
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Jave never ordered from place, they take out money when item is out of stock. Had to contact customer service several times before they told me they had sent email that was out of stock, but only explained money taken out, that I could get something else. That doesn't set well with me. Still can't see any reason for them to take my money, when they don't have in stock. Has been settled but not sure can except that policy. Like clothes they off but not sure worth my grief.
First time ordering, hope goes smooth. Need new place to order some nice things at reasonable cost.
Ordered 3 dresses last month only 1 showed up. I received the blue tie die maxi dress. I still have not received the long white maxi dress and the blue knee length dress with din flower on front. I paid for 3 dresses. Get my dresses or give me a refund. I ordered these dresses for an important family reunion. I had to go out and buy another dress to get buy... I'm out alot of money. If I don't see those dresses I'll be telling everyone. You can count on it.
"Dear Customer,
Thank you for your feedback and sorry to hear that you are not satisfied with our product or service.
We apologize for any inconvenience caused by the delay in updating your shipment's tracking information.
It may take several days for the carrier to update the tracking information once the package has been shipped. In some cases, there may also be delays due to unforeseen circumstances such as weather conditions or customs clearance procedures. And we will look into the matter further to provide you with an update.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Team CurveDream"
It took longer than I thought to get here, but I'm satisfied with it
Still waiting for a return address label so I can return the whole order I have sent off 4 or more emails with no return label
"Dear valued customer,
Sorry for any inconvenience caused. Your feedback is very important to us. We'll forward your sincere feedback to the relevant departments.
We apologize for any difficulty you experienced in reaching our customer service department. As there are many e-mails to handle, we may not reply in time. When our customer service sees your e-mail, they will reply and assist you. Sorry if caused any inconvenience.
We appreciate your interest in our products and hope to have the opportunity to provide you with a better shopping experience in the future.
If you have any questions, please contact us by email at [email protected]. We put customer experience first and will continue to make improvements.
Team CurveDream"
Most of what I ordered and received was nice, takes along time to get. Was disappointed on my order of the same white linen pants the second pair was lined partly and looks awful because you can see where it ends about mid thigh, first pair I ordered was perfect
Both pants were true to size, comfortable and nice quality. They have become my goto pants
I purchased items for an upcoming family vacation. They arrived separately packaged. The patterns and colors were perfect for a tropical or any summer occasion. Quality garments perfectly priced.
I had some issue with size and customer service worked with me to resolve. They still would be my go to for summer outing apparel. Just beautiful!
Customer service was excellent. Very kind and helpful. I would recommend this company to all my family and friends.
Try the many beautiful garments pictured on their excellent website.
Absolutely as pictured and described. The fit is right on. Exactly what I wanted.
Cheap material, sized too small, waste of money, do not buy!
"Dear Customer,
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
CurveDream is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Have a great day!"
Received 3 emails but I still don't know where my package is.
"Dear Customer,
Thank you for sharing your feedback with us.
We understand that timely delivery is essential, and we always strive to provide accurate delivery estimates. However, sometimes hot sale items may require more time to prepare before shipment. After checking, your order is already being dispatched.
Also, our team is currently working to improve our shipping service to enhance your satisfaction and that of our valued customers. We appreciate your understanding and patience.
Any problems, you can email us at [email protected]. We’ll try our best to improve your shopping experience.
Team CurveDream"
New to this site but seemed easy to order. But not easy return. The items did not fit but my return was discouraged.
"Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
If you have questions about your order, please contact us by email at [email protected].
Have a great day!"
New to this site but seemed easy to order
We were hesitant to purchase these pants and now I understand my hesitant. Poor quality, long ship time, and not a true size 2 XL.
"Dear Customer,
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
Regarding the quality issue, we apologize for any defects or inconsistencies in sizing that you may have experienced. We take quality control seriously and assure you that we will investigate the matter thoroughly. Please send us photos of the products you receive so that we can verify the issue and offer a resolution.
Also, the sizes of items from different designers differ. You need to check the garment measurements in the size guide and compare them with your clothing's measurements when choosing the size. They are true measurements.
We have been paying attention to the quality and sizing issue and we will make a big change soon.
About returns, according to our return policy, the buyer is responsible for the return shipping cost. You can check our return policy here: https://www.curvedream.com/return-policy.html.
If you have questions about your order, please contact us by email at [email protected].
Have a great day!"
The dress doesn't fit right and the material is not what I wanted.
"Dear Customer,
Please accept our sincere apologies for any inconvenience caused.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and are working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
Please feel free to contact us anytime. Have a great day!"
Receive my order, the shirts look great. One was a medium which was the correct size. One was A 2XL have not had any luck in getting it to be exchange-No response
Items received were not items pictured - poor quality fabric and design. Returning is discouraged. Having been offered and refused a partial refund, I was finally able to return for the cost less shipping. Never again.
"Dear Customer,
Please accept our sincere apologies for any inconvenience caused.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and are working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
Please note regarding your return request, as stated on our website, the buyer is responsible for return shipping costs. We apologize if this was not clear to you during the ordering process.
If you have questions about your order, please contact us by email at [email protected].
Have a great day!"
Each time I chose to look at an item, I had to return to the first page in a section. The website should put you right back where you exited.
I ordered three items online in May. On June 10, I asked when they would be delivered and was told there was a delay due to the weather (they come from China, not France, as their website says). The Customer Service email from Curvedream sent me a shipment tracking link. I checked it a few days later, and it said the items had been delivered to me on June 1st! Curvedream wants me to "prove" that I didn't receive the items before they will issue a refund. They have not bothered to contact their shipping service.
"Dear Customer,
We apologize for the inconvenience caused by the sold-out item.
We understand how frustrating it can be to wait for items that haven't arrived, and we want to make sure that we address this issue as quickly as possible. Due to fluctuations in inventory levels and demand, it's possible that some items may be out of stock at the time of purchase. Hope for your understanding.
If you need additional assistance, please feel free to contact us by chat or by email at [email protected]. We will reply to you within 24 hours.
Team CurveDream"
Very disappointed in the quality. They do not include a return label with the product; you have to request it but they did give me the option of returning it or keeping it and receiving a refund of about 1/3 its purchase price.
"Dear Customer,
Thank you for sharing your feedback with us. We are truly sorry to hear about the negative experience you had with your order.
Our team is currently working to improve our shipping service to enhance your satisfaction and that of our valued customers. We appreciate your understanding and patience.
Any problems, you can email us at [email protected]. We’ll try our best to improve your shopping experience.
Team CurveDream"
The experience was good, shopping on the site and the delivery of the items I ordered except 1 white shirt/ blouse that didn't come. Not sure of it's on the way... but I received the 2 outfits about 1 week ago
I was not notified that my order was not sent until the date I was told that I would receive it.
"Dear Customer,
Thank you for sharing your feedback with us.
We understand that timely delivery is essential, and we always strive to provide accurate delivery estimates. However, sometimes hot sale items may require more time to prepare before shipment. After checking, your order is already being dispatched.
Also, our team is currently working to improve our shipping service to enhance your satisfaction and that of our valued customers. We appreciate your understanding and patience.
Any problems, you can email us at [email protected]. We’ll try our best to improve your shopping experience.
Team CurveDream"
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
"Dear Customer,
We apologize for the inconvenience caused by the sold-out item.
We understand how frustrating it can be to wait for items that haven't arrived, and we want to make sure that we address this issue as quickly as possible. Due to fluctuations in inventory levels and demand, it's possible that some items may be out of stock at the time of purchase. Hope for your understanding.
If you need additional assistance, please feel free to contact us by chat or by email at [email protected]. We will reply to you within 24 hours.
Team CurveDream"