On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Shop online for fashion & casual style Women's Clothing Online at CurveDream. Trendy Womens Dresses, Tops, Jumpsuits & Pants big discount for sale. Free Shipping on orders over $79!
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Similar Brands to Consider
Foxblood
Huk
Pact
PinkBlush
Blackbough
Kulani Kinis
Lucy & Yak
White Fox
HUE
Lulu's
PacSun
Muji
CurveDream Reviews Summary
The company's reputation is mixed, with some customers expressing satisfaction with product quality and prompt responses from customer service regarding stock issues. However, significant concerns dominate the feedback, particularly regarding the accuracy of product descriptions and the quality of items received, which often do not match expectations. Customers frequently report difficulties with the return process, including slow email responses and a lack of clear return instructions. Overall, while there are positive aspects to the service, the prevalent issues with product quality and communication suggest a pressing need for improvement in customer service practices.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Very comfortable, affordable and trendy clothing. I will order again.
The tops are great, the dress is way too small. I will need to exchange it for a larger size.
When order placed, 6 days or more posted for a delivery. It took 2 weeks to receive delivery.
I was disappointed I could not easily return the item I had ordered. There was some online exchange of emails about why I needed to return it. The responses I received gave an extensive, difficult path to returning it. Then, there were two offers of a minimal cash amount in exchange for me keeping the item. While that was not a choice I liked, I finally took the second offer because I did not want to continue the back and forth emails about the issue. While I would have had to pay for the return, even with the cash offer I accepted, I still lost some money on this purchase. I also still have an item I will not use and will no doubt donate. Unless the return policy is changed for an easier, more friendly transaction, I do not plan to buy from CurveDream again or recommend them to anyone.
The clothing was very cheaply made.
I was very disappointed considering the price!
I would like a refund. What is the process? I want a refund. What is the process?
My order is very late and I wonder if it will ever arrive. I ordered the clothes for a special occasion and I don't think they will get here in time.
Dear Customer,
We apologize for the delay in delivering your order and any inconvenience it may have caused. We understand that timely delivery is essential, and we always strive to provide accurate delivery estimates. However, sometimes hot sale items may require more time to prepare before shipment.
Also, our team is currently working to improve our shipping service to enhance your satisfaction and that of our valued customers. We appreciate your understanding and patience.
Any problems, you can email us at [email protected]. We’ll try our best to improve your shopping experience.
Team CurveDream
I wanted to use PayPal. When I got to checkout, PayPal wasn't an option.
I thought the items I ordered were cotton. Only one item was cotton so I'm returning the others.
Before I got to paying, PayPal was an option
I never received my package! It said deliver on my front door was never there. There's no proof I want to see picture that they deliver.
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
If you have questions about your order, please contact us by email at [email protected].
Have a great day!
Waited quite a while to receive. Pants were too tight to wear comfortably. I had to bring them to a dressmaker to alter in order to wear. I would have returned them but would have spent another $10 shipping.
Unhappy with quality of material. I've requested a return code
"Dear Customer,
Please accept our sincere apologies for any inconvenience caused.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and are working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
Please feel free to contact us anytime. Have a great day!"
My order never arrived. This site ripped me off. Took my money but no order delivered. I ordered for a trip that is coming up. Very disappointing.
"Dear Customer,
Thank you for sharing your feedback with us. We are truly sorry to hear about the negative experience you had with your order.
Our team is currently working to improve our shipping service to enhance your satisfaction and that of our valued customers. We appreciate your understanding and patience.
Any problems, you can email us at [email protected]. We’ll try our best to improve your shopping experience.
Team CurveDream"
I am returning all items. Please provide me with the return address so I can refund these items.
"Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. Please accept our sincere apologies for any inconvenience caused.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and are working on improvement.
Please note regarding your return request, as stated on our website, the buyer is responsible for return shipping costs. We apologize if this was not clear to you during the ordering process.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
If you have questions about your order, please contact us by email at [email protected].
Have a great day!"
Very low quality! First thing l wear a large and that's what I ordered they were to small I couldn't wear them and I washed them and the elastic in the waist twisted so I probably won't be ordering from you again
Ordering was easy and convenient. Shipping was fast. Received the item and exactly as described.
Dress did not fit and it was not the quality I expected. I can't find information on how to return it for refund. Please email me instructions on how to do so.
"Dear Customer,
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
Regarding the quality issue, we apologize for any defects or inconsistencies in sizing that you may have experienced. We take quality control seriously and assure you that we will investigate the matter thoroughly. Please send us photos of the products you receive so that we can verify the issue and offer a resolution.
Also, the sizes of items from different designers differ. You need to check the garment measurements in the size guide and compare them with your clothing's measurements when choosing the size. They are true measurements.
We have been paying attention to the quality and sizing issue and we will make a big change soon.
About returns, according to our return policy, the buyer is responsible for the return shipping cost. You can check our return policy here: https://www.curvedream.com/return-policy.html.
If you have questions about your order, please contact us by email at [email protected].
Have a great day!"
They don't respond back when you ask for a authorization and a address to return the item. I'm out $45.00.
"Dear Customer,
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
CurveDream is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Have a great day!"
I ordered two dresses from them. Never received them. I cannot contact anyone. I have sent emails and get a canned response. There is no phone number to call. I want to ask for my money back but I imagine it will be a joke trying to get a refund.
Easy ordering. Speedy delivery. Good product. Will order again.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Please accept our sincere apologies for any inconvenience caused.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and are working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
Please note regarding your return request, as stated on our website, the buyer is responsible for return shipping costs. We apologize if this was not clear to you during the ordering process.
If you have questions about your order, please contact us by email at [email protected].
Have a great day!