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Shop online for fashion & casual style Women's Clothing Online at CurveDream. Trendy Womens Dresses, Tops, Jumpsuits & Pants big discount for sale. Free Shipping on orders over $79!
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CurveDream Reviews Summary
The company's reputation is mixed, with some customers expressing satisfaction with product quality and prompt responses from customer service regarding stock issues. However, significant concerns dominate the feedback, particularly regarding the accuracy of product descriptions and the quality of items received, which often do not match expectations. Customers frequently report difficulties with the return process, including slow email responses and a lack of clear return instructions. Overall, while there are positive aspects to the service, the prevalent issues with product quality and communication suggest a pressing need for improvement in customer service practices.
This summary is generated by AI, based on text from customer reviews
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The blouse I ordered looked to have very soft colors. The one I received was brighter than I expected, so I returned it. I am still waiting for credit on my credit card
Great dress, just the right fit and pattern I was looking for.
Easy to navigate thru the site. I ordered 5 items, and received 4. I had to email them and ask about the item that did not come and they said that it was out of stock. If I hadn't said anything about this, I wonder if they would have told me why it wasn't included with the order I received. The problem is not resolved yet, as I asked for them to cancel the one that did not come, and to give me the address of where to send the other items, because they were too large, and to give me a refund of my purchase.
Disappointed in purchase, returned items & have not received my payment back, after returning items back, the way they instructed me too.
I am returning the item I bought and was offered $1 to keep it instead. This makes no sense. Why would this ever be an option? I understand I will pay for the return shipping but if you want your customers to not return an item, maybe try offering them a little more incentive.
Customer Service was quick to respond which I appreciate. However, two of the three items I ordered could never have been considered the Small size I ordered. They truly were quite large and need to be returned. The quality was not what I expected but would have kept the items had they fit properly. Trying to return the items has been difficult because it felt like the company was stalling. I finally was sent the return address! Now I am being offered money to keep the items. I supposed I can do that and donate the two tops to charity. I will not order from CurveDream again because of oversizing and poor quality.
Ordering was easy. Took a few weeks to get. Sizes are not true and nothing out of 6 dresses fit. Sending all back for refund. Waiting for a return code.
"Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
If you have questions about your order, please contact us by email at [email protected].
Have a great day!"
The fabric weight and print is just what I wanted. BUT, even though I ordered 2 sizes larger, the pants are too small in the hips. The cost to return them is too high, nearly half the cost of the pants. Disappointing experience.
"Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
If you have questions about your order, please contact us by email at [email protected].
Have a great day!"
The shipment came in two deliveries with no communication as to when the other pieces were coming that were back ordered.
The socks I ordered were in good quality as shown, but the tops were very cheap looking and not worth the price paid even at a discount. I am returning the tops and have asked for a return. After a week, I hae not heard back. I will be requesting for a second time.
Warning, No returns, Even though they say you do. I can't get them to send me a return authorization. Kelly is answering my emails but asking me dumb questions that don't Have anything to do with my request for a return authorization. She is stalling so the 30 days will pass I guess. Will not do business with this company again.
"Dear customer,
We apologize for any negative experience you may have had with our return process.
Items need to be returned to our fulfillment center and the buyer is responsible for return shipping. For goodwill, we would offer some alternative solutions to our customers. Sorry that you're not satisfied with that. However, we will strive to improve the quality of our products and accuracy in sizing to reduce the inconvenience of returns for our customers.
We appreciate your feedback regarding our return process and will take it into consideration as we continue to improve our processes. If you have any further concerns or questions regarding your refund, please don't hesitate to contact us at [email protected]. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you again in the future.
Team CurveDream"
While the shopping experience was great (easy to use and got my item quickly), it did not fit right. According to the description, the shirt runs big. I was looking forward to that. However, it's so snug, instead of being this nice blousy swing fit, it's like wearing a body suit. I'm a bit top heavy so if it was a little snug there, that would be okay but even the arms were tight.
"Dear Customer,
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
Regarding the quality issue, we apologize for any defects or inconsistencies in sizing that you may have experienced. We take quality control seriously and assure you that we will investigate the matter thoroughly. Please send us photos of the products you receive so that we can verify the issue and offer a resolution.
Also, the sizes of items from different designers differ. You need to check the garment measurements in the size guide and compare them with your clothing's measurements when choosing the size. They are true measurements.
We have been paying attention to the quality and sizing issue and we will make a big change soon.
About returns, according to our return policy, the buyer is responsible for the return shipping cost. You can check our return policy here: https://www.curvedream.com/return-policy.html.
If you have questions about your order, please contact us by email at [email protected].
Have a great day!"
I ordered three items. I kept two but wanted to return one. CurveDream support offered me $8 to keep the item. When I said, 'No' I want to return it' They asked, "Would you accept $16?" What's up with that? Offer me $16 the first time! If I didn't accept the $16, I had to send the item back to them with a trackable shipping service which will likely cost me $15 or more in shipping which added to the $16 is the cost of the item. I'm spending the money to send the item back. Clearly, they do NOT want returns. Do not spend your money with this place. I understand it is hard to make money in the clothing business but if your margins are this tight, just say NO RETURNS. ALL SALES FINAL. That would be honest.
"Dear customer,
We apologize for any negative experience you may have had with our return process.
Items need to be returned to our fulfillment center and the buyer is responsible for return shipping. For goodwill, we would offer some alternative solutions to our customers. Sorry that you're not satisfied with that. However, we will strive to improve the quality of our products and accuracy in sizing to reduce the inconvenience of returns for our customers.
We appreciate your feedback regarding our return process and will take it into consideration as we continue to improve our processes. If you have any further concerns or questions regarding your refund, please don't hesitate to contact us at [email protected]. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you again in the future.
Team CurveDream"
The items I received are GIGANTIC- no where close to the size guide on their site or any normal sizing. When a return was requested, they try to get out of it by offering $15 instead (for a $50 order) and then want to subtract their original shipping costs- which are advertised as "free shipping" when placing the order. Total sham.
"Dear Customer,
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
Regarding the quality issue, we apologize for any defects or inconsistencies in sizing that you may have experienced. We take quality control seriously and assure you that we will investigate the matter thoroughly. Please send us photos of the products you receive so that we can verify the issue and offer a resolution.
Also, the sizes of items from different designers differ. You need to check the garment measurements in the size guide and compare them with your clothing's measurements when choosing the size. They are true measurements.
We have been paying attention to the quality and sizing issue and we will make a big change soon.
About returns, according to our return policy, the buyer is responsible for the return shipping cost. You can check our return policy here: https://www.curvedream.com/return-policy.html.
If you have questions about your order, please contact us by email at [email protected].
Have a great day!"
Dress material was very thin and not at all what I thought it would be like. It did not work for the purpose intended. Will not purchase from vendor in the future.
I may order from curve dream again but I realize since I am not able to try it on that it may not meet my overall expectations. I am glad I went with the larger size.
The item was not the same as the picture. It was called a "sweater" but what I received is a very thin, almost shiny fabric. The ribbing at the bottom in the picture was not on the item. The picture was obviously altered to make it look textured like a sweater and the muted soft colors in the photo did not reflect the very different bold bright colors on the item. It was very disappointing.
Ordered a cardigan type sweater on December 25,2024. It was not received until January 18,2025. The sweater received was not even close to the item that I ordered. I won't order anything else from Curvedream.
"Dear Customer,
We apologize for the delay in delivering your order and any inconvenience it may have caused. We understand that timely delivery is essential, and we always strive to provide accurate delivery estimates. However, sometimes hot sale items may require more time to prepare before shipment.
Also, our team is currently working to improve our shipping service to enhance your satisfaction and that of our valued customers. We appreciate your understanding and patience.
Any problems, you can email us at [email protected]. We’ll try our best to improve your shopping experience.
Team CurveDream"
I tried to e-mail them back after I told them I wanted to return the items. The e-mail was sent back to me as undeliverable. It's like they dropped off the face of the earth. I sent the items back anyway. Sure hope I get my money back.
"Dear Customer,
Please accept our sincere apologies for any inconvenience caused.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and are working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
Please note regarding your return request, as stated on our website, the buyer is responsible for return shipping costs. We apologize if this was not clear to you during the ordering process.
If you have questions about your order, please contact us by email at [email protected].
Have a great day!"
I am disappointed because they are smaller than I expected.
It has been almost four weeks since I placed my order and haven't gotten any merchandise or update! (?)
"Dear Customer,
We apologize for the inconvenience caused by the sold-out item.
We understand how frustrating it can be to wait for items that haven't arrived, and we want to make sure that we address this issue as quickly as possible. Due to fluctuations in inventory levels and demand, it's possible that some items may be out of stock at the time of purchase. Hope for your understanding.
If you need additional assistance, please feel free to contact us by chat or by email at [email protected]. We will reply to you within 24 hours.
Team CurveDream"
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
"Dear customer,
We apologize for any negative experience you may have had with our return process.
Items need to be returned to our fulfillment center and the buyer is responsible for return shipping. For goodwill, we would offer some alternative solutions to our customers. Sorry that you're not satisfied with that. However, we will strive to improve the quality of our products and accuracy in sizing to reduce the inconvenience of returns for our customers.
We appreciate your feedback regarding our return process and will take it into consideration as we continue to improve our processes. If you have any further concerns or questions regarding your refund, please don't hesitate to contact us at [email protected]. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you again in the future.
Team CurveDream"