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Shop online for fashion & casual style Women's Clothing Online at CurveDream. Trendy Womens Dresses, Tops, Jumpsuits & Pants big discount for sale. Free Shipping on orders over $79!
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CurveDream Reviews Summary
The company's reputation is mixed, with some customers expressing satisfaction with product quality and prompt responses from customer service regarding stock issues. However, significant concerns dominate the feedback, particularly regarding the accuracy of product descriptions and the quality of items received, which often do not match expectations. Customers frequently report difficulties with the return process, including slow email responses and a lack of clear return instructions. Overall, while there are positive aspects to the service, the prevalent issues with product quality and communication suggest a pressing need for improvement in customer service practices.
This summary is generated by AI, based on text from customer reviews
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The shorts ordered were just fine. Blouse is way, way too big. I wear a regular medium. The blouse receivd must be an extra large, which I want to return for. The sweat shirt is too large, but I can make it work on my body.
You make returns difficult. I will post to facebook and Instagram telling people not to order from you or the other companies you own.
Two of the 3 dresses I ordered were not as pictured. I want to return them but no return label was included in the delivery. I have not had any response to the emails I sent. I just want to get a refund for 2 dresses and a refund label is needed.
"Dear Customer,
Please accept our sincere apologies for any inconvenience caused.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and are working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
Please note regarding your return request, as stated on our website, the buyer is responsible for return shipping costs. We apologize if this was not clear to you during the ordering process.
If you have questions about your order, please contact us by email at [email protected].
Have a great day!"
It was easy to shop online, package came within a week.
I was very satisfied with the materiel and cut of the dress..
Nothing wrong in beginning but since I received the coat
It was very cheap looking and fabric was a joke.
I sent 6 or 7 emails requesting Curve Dream provide me with their return address so I could make a single return. They will not respond. The 30 day window for returns is nearing and still no return address is provided. On 1-9-25 it will be the end of the 30 day window. Do you think they are waiting...dah!
After numerous attempts to get helpful information and no way to speak to an actual person, I was told to submit a photo of a defective blouse and I said that would not show on a flat photo and is there a way to get my refund. All day I have waited and still no reply.
"Dear valued customer,
Sorry for any inconvenience caused. Your feedback is very important to us. We'll forward your sincere feedback to the relevant departments.
We apologize for any difficulty you experienced in reaching our customer service department. As there are many e-mails to handle, we may not reply in time. When our customer service sees your e-mail, they will reply and assist you. Sorry if caused any inconvenience.
We appreciate your interest in our products and hope to have the opportunity to provide you with a better shopping experience in the future.
If you have any questions, please contact us by email at [email protected]. We put customer experience first and will continue to make improvements.
Team CurveDream"
Never received the product would never trust company again
"Dear Customer,
We apologize for the inconvenience caused by the sold-out item.
We understand how frustrating it can be to wait for items that haven't arrived, and we want to make sure that we address this issue as quickly as possible. Due to fluctuations in inventory levels and demand, it's possible that some items may be out of stock at the time of purchase. Hope for your understanding.
If you need additional assistance, please feel free to contact us by chat or by email at [email protected]. We will reply to you within 24 hours.
Team CurveDream"
I received the dress in large-wrong size. The dress was enclosed in package bag labeled with XL. I provided emails with pictures of proof. I was offered a $17 refund if I kept the dress. Wrong SIZE! Since the event I had planned to wear it passed, I decided to receive a refund and free return since you accepted the error. In order to continue to shop with you I am requesting for you to follow through on your end. I'm so disappointed! How can you help me. Pat
"Dear Customer,
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
Regarding the quality issue, we apologize for any defects or inconsistencies in sizing that you may have experienced. We take quality control seriously and assure you that we will investigate the matter thoroughly. Please send us photos of the products you receive so that we can verify the issue and offer a resolution.
Also, the sizes of items from different designers differ. You need to check the garment measurements in the size guide and compare them with your clothing's measurements when choosing the size. They are true measurements.
We have been paying attention to the quality and sizing issue and we will make a big change soon.
About returns, according to our return policy, the buyer is responsible for the return shipping cost. You can check our return policy here: https://www.curvedream.com/return-policy.html.
If you have questions about your order, please contact us by email at [email protected].
Have a great day!"
One item out of stock. Never notified until I contacted them. Held up whole order!
"Dear Customer,
We apologize for the inconvenience caused by the sold-out item.
We understand how frustrating it can be to wait for items that haven't arrived, and we want to make sure that we address this issue as quickly as possible. Due to fluctuations in inventory levels and demand, it's possible that some items may be out of stock at the time of purchase. Hope for your understanding.
If you need additional assistance, please feel free to contact us by chat or by email at [email protected]. We will reply to you within 24 hours.
Team CurveDream"
Received only 1 of many items. Contacted them and still no refund or items
Nice - thank you- great turnaround time and good quality for the money. Thank you
First order with you. Very easy and simple. Were to small need to return
I have been asking for a return address so that I can return my purchases and no one has provided me with that address.
"Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. Please accept our sincere apologies for any inconvenience caused.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and are working on improvement.
Please note regarding your return request, as stated on our website, the buyer is responsible for return shipping costs. We apologize if this was not clear to you during the ordering process.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
If you have questions about your order, please contact us by email at [email protected].
Have a great day!"
I loved the pants I received but I went by your size guide and I ordered a large but when I receive them they were very tight I probably should have had a extra large but again I went by your size chart I love the pants and would love to exchange them for an extra large but it's on nowhere on your site where I could return so because of that I won't be ordering from you ever again which is a shame because you do have some nice looking merchandise
A very poor quality material. Size about 2sizes smaller than XL. Very disappointed. Gave to my Mai's as soon as I opened. Do not recommend it and do not want ads on this company.
"Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
If you have questions about your order, please contact us by email at [email protected].
Have a great day!"
Placed an order and never received my items and I'm being asked to do a review. I'm getting very worried that this website is a scam possibly!
"Dear Customer,
We apologize for the inconvenience caused by the sold-out item.
We understand how frustrating it can be to wait for items that haven't arrived, and we want to make sure that we address this issue as quickly as possible. Due to fluctuations in inventory levels and demand, it's possible that some items may be out of stock at the time of purchase. Hope for your understanding.
If you need additional assistance, please feel free to contact us by chat or by email at [email protected]. We will reply to you within 24 hours.
Team CurveDream"
Buyer beware! I am still trying to get a return address out of this company in order to make a legitimate return. They are evasive and have now offered me a small "compensation" to waive my refund. They take a week to reply to email, they do not have a phone number. That alone should be a clue. I have started an inquiry with my credit card company and reported them to Facebook where they claim to offer "easy 30 day returns". Total waste of my time and money.
"Dear customer,
We apologize for any negative experience you may have had with our return process.
Items need to be returned to our fulfillment center and the buyer is responsible for return shipping. For goodwill, we would offer some alternative solutions to our customers. Sorry that you're not satisfied with that. However, we will strive to improve the quality of our products and accuracy in sizing to reduce the inconvenience of returns for our customers.
We appreciate your feedback regarding our return process and will take it into consideration as we continue to improve our processes. If you have any further concerns or questions regarding your refund, please don't hesitate to contact us at [email protected]. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you again in the future.
Team CurveDream"
Sizes are grossly misleading and come much smaller than what is made out on the site.
"Dear customer,
We apologize for any negative experience you may have had with our return process.
Items need to be returned to our fulfillment center and the buyer is responsible for return shipping. For goodwill, we would offer some alternative solutions to our customers. Sorry that you're not satisfied with that. However, we will strive to improve the quality of our products and accuracy in sizing to reduce the inconvenience of returns for our customers.
We appreciate your feedback regarding our return process and will take it into consideration as we continue to improve our processes. If you have any further concerns or questions regarding your refund, please don't hesitate to contact us at [email protected]. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you again in the future.
Team CurveDream"
I love the dress although it runs a bit small. I ordered on January 31st. According to the tracking number I was given the shipping label was printed February 7th and didn't leave Illinois until February 16th. I received the dress on the 18th. Be prepared to wait for your order.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
"Dear Customer,
Please accept our sincere apologies for any inconvenience caused.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and are working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
Please note regarding your return request, as stated on our website, the buyer is responsible for return shipping costs. We apologize if this was not clear to you during the ordering process.
If you have questions about your order, please contact us by email at [email protected].
Have a great day!"