CSL Plasma

Great and wonderful world never go anywhere else employees here are great people who really care about us

Came to Sterling Heights location as a transfer from Mt Clemens and she was an amazing help not only quick to fix my issue to transfer but kind, and quick with my vitals too. Thank you Shantel.

You have to have patients, but you will be taken care in orderly fashion, great stickers and staff also comfy, and clean.

She has great Customer Service but was a bit slow. The staff in the back are excellent and knows how to stick.

I have a had great service with these people they have great team members and a very very clean environment

CSL Plasma in St Paul, MN is the worst business ever. Their staff is incompetent and very unprofessional.

They say they care about their donors, but really they are in CYA mode.

For years, they allowed me to donate knowing that I'm allergic to latex (and not having latex free medical tape, wrap, etc). I never had a problem.

Suddenly, a new employee who doesn't know anything about latex allergy (i. E. there are 3 types of reaction -- I have the most common and mildest allergy) says I have to be permanently deferred because the latex can build up and cause a severe reaction.

The Red Cross says "If you are allergic to iodine, tape or natural latex rubber, tell the interviewer, so that the donation staff can substitute other materials."

So, CSL Plasma management permanently defers me saying that they're concerned about my health. In reality it's CYA mode for them because they know about my latex allergy but made no accommodations for it (i. E. using latex free gloves, tape, wrap, etc.).

They expected me to know that even though the allergy is noted all over my file, not everyone who touches me during the collection process has access to that information. They also expected me to know just by looking at a roll of tape that it is latex free.

Also, their staff is very rude and very unprofessional. To them it's a job (low paying). They talk badly about other employees and/or management while they're on the donation floor. They talk badly about other donors. I know other donors who will leave if certain employees are on duty. They would rather not donate than deal with those employees.

Friendly staff it my third time here I will continue to.cone.here.not.far from home im so glad I was referred here from my son

CSL ON CENTRAL IS SOOOOO SLOW DECIDED TO GO A LITTLE OUT MY WAY TO TRY CSL ON SOUTH 47TH. ST. A TRY. THANK YOU JESUS THAT I DID! STAFF WENT OUT THE WAY TO MAKE SURE I WAS COMFORTABLE AND ALL INFO WAS CORRECT. TIMING COMPARED TO OLD CSL WAS OUTSTANDINGLY AND 20 TIMES BETTER THEN OLD FACILITY. IM HAPPY AND WILL BE RETURNING TO MY NEW HOME BASE FACILITY! A PERSON COULD LEAVE THE OLD CSL FACILITY AND GO TO THE ONE OUT SOUTH, DONATE AND RETURN TO OLD FACILITY AND I GUARANTEE YOU PPL THAT WAS TRYING TO DONATE AT OLD FACILITY ON CENTRAL WILL STILL BE SSTANDING THERE LOOKING CRAZY!

Been donating for over a year. Last couple months they have taken in so many new donors & cannot handle the volume they already have!
Last visit, waited 30 mins in the Vitals Line. Finally got to booth #1. Then she enters my BP into the wrong "FIELD" on PC. She corrects it then says i have to see "Medical" even though NOTHING is WRONG! Says you will be NEXT UP, just take a minute or two.Go around to Medical, stand there 6-7 mins, they say TAKE A SEAT! Wait another 20 mins or so... Finally i just walked out!
The VITALS line was wrapped around past the ENTER DOOR when i left... Really despise going there now.

I became what CSL calls a "lapse donor". I donated and 5 months later I returned. Although lapse donors go 6 months without donating I had lapsed only 5 months but still had to go to medical for a physical which was completed without any problem. However, the physical took too long and I had to leave without completing the donation. At that visit I thought I had updated my address, no big deal. Well, it turned into a big deal when I found time a couple months later to go back in. I was still considered a "lapse donor". I reported my recent vaccines and went to medical for another physical and health history update. I completed the donation process. The next time (several days later) I went in I was told I had been put on the permanent deferral list for not updating my address. I lived in the same house for 22 years and during my "lapse period" we moved to our dream house in a gaited community of lake homes less than 60 miles from the CSL center we always donated at. The nurse looked me up after my husband tried to verify that our address had changed, she saw that mine had not been changed in their system and our new zip code was not in their system. Why wouldn't it be? Shouldn't a business be responsible for updating its database to include all zip codes in its service area? Why is that the customers responsibility? The nurse then explained that I might live next to hotels implying that I could be a prostitute! I was shocked and humiliated by that unfounded accusation. I was donating to help patients through COVID pandemic. I was made to feel like I put patients at risk for simply not double checking to see that my address had been updated. I honestly believed they would update my address after that ONE donation and that would be that. Instead, I was scolded and belittled by the RN. I was shamed and told because my zip code hadn't been added to their database before I donated (one time) they couldn't "send" my last bottle. Obviously this kind of center doesn't care about donors. They make it very clear they only care about the receiving end and not the donor side. It's all about the money for them. They had to "pull and not send" one perfectly fine bottle of plasma (wasted) but they lost the 15 future bottles my husband and I committed to donating. At a time when plasma is needed more than ever, the punishment for not following through with updating my address is disproportionate to my unintentional oversight. CSL should be responsible for pulling all zip codes and entering them in their system, not the donors as they donate.

Need more workers long lines. But every one is nice. Sometimes clean. Need. More tables alot of machines down.