Crystal Travel

If the option were available, I would rate this company zero stars due to their deplorable business practices and customer service.

My journey of disappointment began when I was redirected to their website in search of tickets to Istanbul this summer. Intrigued by their competitive prices, I was led to believe I had successfully purchased the tickets, even receiving a confirmation email to back up this belief.

However, my optimism was short-lived. Fast forward two months later, and I found myself on the phone with their customer service, seeking answers as to why there had been no further communication regarding my flight due to take off in a mere 2 weeks.

Following numerous transfers between customer service representatives, each requiring me to repeatedly relay my booking and personal details, I was finally presented with an unsettling revelation. Despite the initial confirmation, my tickets were not "confirmed," and in fact, no purchase had ever been made on my behalf.

Their proposed solution to this conundrum? To re-purchase the same tickets, now suddenly inflated by a baffling 20%. I was left with the distinct impression that this tactic is employed intentionally as a means of inflating their profits.

Consider this a warning - do not make the same mistake I did. Patronizing this company could very well lead to the disruption of your travel plans and unnecessary stress. In this case, the saying rings true, "If it seems too good to be true, it probably is." I strongly advise avoiding this company and seeking your travel arrangements elsewhere. Your peace of mind and holiday enjoyment depend on it.

Me and a friend booked through Crystal Travel separately-- separate card and separate accounts.

They ended up charging her card twice and when she called to refund one of the charges, they were saying they would only refund it with a $300 cancellation flight fee. She ended up having to talk on the phone for over an hour to get them to refund without the extra charge.

We thought everything was well, until it turned out, they ended up canceling MY flight. We didn't even book together, just the same flight so how was MY name on the canceled reservation? I didn't even get a confirmed email of the cancellation but I did get one of the confirmation for the flight. We used different cards too. VERY SKETCHY! Everything was wrong on the confirmation email, gender, the name of the traveler, etc. Do not book with them if you don't want to call your bank to dispute the charges. Very weird and fraudulent company. Do not trust them! Many reviews said they tried to charge them $500+ the week of their travel. SAVE YOUR TIME! Pay a little more for your flight through a trusted provider.

Not to mention, all of their "customer support" had very american names but were clearly foreign. Names like "John Morris" "Ben Clare" Sounds like scammers to me. They were clearly Indian. Kept getting transferred to different customer support on the phone but they would sent emails from the same person. So weird.

You will not be able to cancel and get a refund. Simple as that. They make it impossible. There is literally no way to get your money back.

I used the Google flight app to book a flight to Vegas. Somehow Crystal travel gets involved. I receive a confirmation and all seems fine. Well 3 months before my flight I get an email stating the flight was canceled due to mechanical issues. They then offered me the same flight for $109 more. I refused and demanded a refund. When contacting the airline directly they confirmed they never had a flight booked. Now I'm in a fight of my life to get my money back. I will be filing suit.

I booked and paid for a flight that was not real at all. I went to check in for my flight with the airline and it did not exist, wasted hundreds of dollars, had to book a whole new flight. DO NOT trust this site.

I made a reservation through the website for a flight. I discovered just one day before the scheduled flight that my reservation had been canceled. The reason provided for the cancellation was the lack of timely updates on the website. It is truly disheartening to know that the agency failed to update its website promptly, resulting in my reservation not being secured from the very beginning. I had to scramble to find an alternative flight at the last minute, incurring additional expenses and wasting valuable time.

I had a problem with one flight because Carier change the time of the flight so i try to change the flight date.
First call with them they asked me to pay $600 however it should be free in those cases
Second call the manager hangup on me while we talking
And third time a guy told me your flight is in 2 month bot tomorrow and put men hold for 30 min.
Worst travel agent and worst customer service.

Do not use! Not even a 1/5. I tried to make a business class reservation for three people w them after finding them on Google Flights worth $$$$$. Bad choice. They called me from a number listed as "mainland China" and left me a voicemail saying to call them back to "confirm flight details". Both the phone numbers they left and the email confirmation were not working numbers/addresses. The guy had a foreign accent. When I checked back in the Google Flights website (about 45 mins later), their provider info was gone! S.C.A.M.!

After I completely booked with Crystal Travel, I receive a phone call from them saying that the price has been raised by Frontier Airlines and so they must charge me $50 more. I said no and cancelled the entire reservation even though I had already given out my debit card information. BTW, Frontier Airlines did NOT raise the ticket price. Not sure how a company can run like this without criminal investigation.

Bought 2 flight tickets. Minutes after receiving the confirmation, they were calling me saying that the flight is oversold and i should rebook for another day or or upgrade to business. I said no, asked for the refund. They said that they will issue full refund as this is their fault. Well, still no confirmation of the refund nor a cancellation email.

DO NOT BOOK YOUR TICKETS with Crystal travel they are a scam, they do not share full and complete information. I booked 5 tickets, and they gave me a none refundable/changeable ticket. I asked them several times about the deal and clarified all the above option, and they said yes, and now they are saying you got a none refundable ticket and none changeable ticket. So now I am stuck with the dates. They screwed my travel plans completely, as now I have no choice but to get the tickets that I got. I called them several times to make a change, and every time I got a different answer with outrages change ticket fee charges as they now know that I have no choice but to pay them more.

As the headline states, they booked connecting flights separately, which caused me to have to pay insane baggage fees if I was to go through the regular process online. Luckily the airline corrected it, but I still had to pay way more because it was the day before the flight.

This company deserves zero stars, I booked a flexible flight with them when the covid situation was bad, and when we needed to cancel was told we would just need to pay the difference with no fees. Then I called them to book a new flight and they requested double the amount difference that was showing on the airlines website. In the end we had to cancel as we were being passed about from person to person who really don't have a clue. This company are all based in India, using names like Sam Jones etc, clearly taking the calls from home or a call centre in India. To cut a long story short we asked for a refund, only to be told that for our party of 4 people would incur a fee of £150 per person. In total they took £600 from us. We are now going through ATOL to get this company looked into. I am leaving reviews on wvery review site, as customers need to know what they're dealing with. SO DO YOURSELVES A FAVOUR AND AVOID THIS SCAM COMPANY AND GO ELSEWHERE.

Do NOT use this company under any circumstances. Complete scam. Booked a flight through them in July. The flight we booked was changed by airline, and we were informed by Crystal Travel of the flight change. This change would not work for our plans so we asked Crystal Travel to cancel the booking. Instead, Crystal Travel CONFIRMED the booking against our explicit request. We then asked for the entire booking to be cancelled and a refund issued. They told me they would NOT ISSUE A REFUND until we removed a bad review we had written about them on google! Once the review was removed, they told me I would need to wait up to 2 billing cycles in order to process a refund. I continuously called them for an update and would get the run around every time I called. They constantly told me they would submit my request to the refund department and get back to me with an update within 24 hours. Those updates never came. After many calls, I decided to give them the benefit of the doubt and wait the the 2 billing cycles for the refund. Two months later, I called back and they said, once again, that they would be submitting my request to the refund department and would get back to me when they had an update. They had no intention of ever issuing a refund, in my opinion, and hoped I would just stop contacting them. I finally reached out to my bank and disputed the charge. Wouldn't you know it, I received many calls at that point from Crystal Travel hoping to remedy the situation. I referred them to my bank to settle the dispute. The bank issued me the refund within 2 days. Moral of the story, if you have issues with this scam company, dispute the charge with your bank and your issue will be solved very quickly.

Every experience we have had with Crystal Travel has been a bad one, they are really terrible. I don't know what exactly is going on there but we know it is definitely somew kinf of scam. This is what I can figure out when I read the other issues that people have had with them. My wife bought a ticket and suddenly she got a call. EWe realised that this is the scam right there. The tickets are there and on sale, what they ntry and do is see if they can squeeze more money out of you fof the same ticket. They will tell you that tricket is gone and they have one slightly higher, that would be perfect for you. What I suspect they do is, buy the ticket themselves at whatever price, then they try and see if they can get you to pay more for that ticket by telling you the particular ones you bought have gone or are going. Up. My wife went through hell then had to buy another ticket, before this company actually refunded her money when we refused to pay more than the actual asking price of the ticket. Sometimes I google blind, because I need to get a flight urgently. But soon as immediately I am about to book and a call comes through before I finish, I know it is Crystal Travel about to pull a fast one on me. They are straight up crooks. I would advise noboy to buy from these people so that hopefully this company goes out of business. This is what needs to happen, so you can clean all the trash out of market. There are other honest agencies. Who soon as you buy your ticket your flight is confirmed.

I took a chance on a discount ticket to visit friends. I just happened to check my flight about a week before the trip, only to find out that the flight had been cancelled. I contacted the airline, and they told me they would refund Crystal Travel, and that I would have to contact them. So far I have not heard back from Crystal, I had to buy a last minute (expensive) ticket, and have filed a dispute with my credit card company. Le$$on learned.

The offers seen online and on call do not match. When you have locked on a price online and the option do so looks to be still valid, customer service says otherwise. The discrepancy between the website and phone call is deceiving.

DONT EVEN BOOK HERE!
I ANSWER THEIR CALL AND OFCOURSE THEY SAID THE SAME THING WHEN I DIDNT ANSWER. " SORRY THE PRICE IS NOT AVAILABLE ANYMORE WHEN I BOOK MY FLIGHT." ITS BEEN LESS THAN 1hr WHEN I BOOKED IT! 100% SCAM