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Crutchfield

3.4

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Crutchfield Reviews Summary

Crutchfield's reputation is marked by a mix of strong customer loyalty and significant concerns regarding service quality. Many customers praise the company's product selection, competitive pricing, and efficient shipping, often highlighting positive experiences with customer support. However, there are recurring complaints about delayed shipments, inadequate technical assistance, and dissatisfaction with warranty policies. Customers have also expressed frustration with the handling of defective products and the perceived lack of accountability from support staff. Overall, while Crutchfield has a solid base of satisfied customers, addressing service inconsistencies and enhancing support could improve its reputation further.

This summary is generated by AI, based on text from customer reviews

service
164
value
174
shipping
176
returns
79
quality
169

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Ohio
1 review
0 helpful votes
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My order arrived quickly but the item was in an unmarked package inside the shipping box with no purchase receipt. As a gift purchase I wanted to ensure I purchased the correct brand and seeing it printed on a receipt would have been helpful in knowing I bought the right item. Minimal digital communication after purchase as well.

Date of experience: December 11, 2017
Texas
1 review
0 helpful votes
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The Crutcfield website was very helpful in deciding which products to buy and they arrived very quickly.

Date of experience: December 7, 2017
Virginia
1 review
0 helpful votes
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Always fast and accurate
December 7, 2017

I've bought several head units from Crutchfield over the years. By discounting the installation kits and including detailed instructions, I've never had any issues.

Date of experience: December 7, 2017
Arizona
1 review
0 helpful votes
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I've never been so well assisted with a purchase as I have been with Crutchfield. Keep your people working toward the customer. Ifv you don't have customers they don't need you.

Date of experience: December 6, 2017
Georgia
5 reviews
10 helpful votes
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They seem to have good product knowledge and prices, great on the follow through, even good on returns.

Date of experience: December 5, 2017
Nebraska
3 reviews
0 helpful votes
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Best online store!
December 4, 2017

I love Crutchfields! They have a great selection, easy pay, fast free shipping and great support! This is my go to electronic store.

Date of experience: December 3, 2017
California
2 reviews
2 helpful votes
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False Advertisement
December 2, 2017

I ordered a TV Monday morning. Their website clearly says that if you order early your order will ship the same day and that it takes 3 days to get to CA. UPS tracking had it for delivery Friday DEC. 1. I had someone wait all day at my home when UPS called and said that they will deliver Monday 03. I am very unhappy and Crutchfield 3 days to CA is false

Date of experience: December 1, 2017
Texas
1 review
0 helpful votes
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Ordered the expensive TV (to me anyways) and seemed like 30 mins later got a call thinking it was a telemarketing number. But it was a super nice voice on the other end wanting to confirm my order and letting me know the process to expect from the shipping company. I was shocked and actually loved the follow up. Felt personable. Ordered my 100 pound TV on a Saturday, and had it in my house and on the wall on a Thursday. Couldn't have asked for a better.

Date of experience: December 1, 2017
Connecticut
1 review
0 helpful votes
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Smooth All Around
December 1, 2017

Easy to find what I was looking for and good suggestions. Along with plenty of available info to make me feel comfortable that I was making the right purchase. Quick transaction and fast delivery. Thanx

Date of experience: December 1, 2017
South Carolina
2 reviews
0 helpful votes
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Perfect transaction
November 30, 2017

The website was easy to navigate and full of products. The checkout was clean. The price right! Thank you

Date of experience: November 30, 2017
David V.
Illinois
1 review
0 helpful votes
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Purchased a Samsung 55MU7000 UHD TV. The shipment arrived in good order in 4 days as promised. This is the third purchase from Crutchfield and it won't be my last. Help is always available from knowledgeable people. Keep up the good work. I'd recommend Crutchfield to any one who asks.

Date of experience: November 29, 2017
Washington
2 reviews
0 helpful votes
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Awesome experience got my radio in as little as 3 days and had that installed in minutes after with the help of their installation package and already wired harness thanks crutchfield...

Date of experience: November 28, 2017
Alabama
1 review
0 helpful votes
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Crutchfield Delivers
November 28, 2017

I had a wonderful experience doing business with Crutchfield. The employees were knowledgeable and eager to get you the gear that fitted your needs and not what would make the most profit for their company.

Date of experience: November 27, 2017
New Jersey
1 review
0 helpful votes
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The web store has a lot of detailed information and photos to help with buying decisions and there is access to tech advisers that can help with questions. I have found that they match low prices. The shipping is fast (to US east coast) and free. Plus you have access to tech support if you need it after purchase. I have brought from Crutchfield for 20 years and remain a satisfied customer..

Date of experience: November 27, 2017
Massachusetts
1 review
0 helpful votes
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The Best.
November 15, 2017

Thank God we have an electronics internet store that matches as closely as one can to the local audiophile shops that use to dot the landscape. When you deal in high end you want the kind of expertise that the good employees of Crutchfield can provide. I know. I have spent over $100k over 40 years building my dream system again and again as technology changes.

Date of experience: November 15, 2017
Steven M.
Hawaii
1 review
0 helpful votes
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I have been shopping with Crutchfield for many years now. They have always provided quality products and service. On the rare occasion where something I ordered wasn't to my satisfaction, they accepted my return quickly and without hassle. Crutchfield is also one of the few online vendors I do business with that truly mean "Free Shipping". This means a lot to me being from Hawaii. Not only is it free, but my orders ship fast, as well. All of the car stereos that I have ordered came with everything needed to install, right down to the mounting kits, wiring adapters, and detailed instructions for your particular vehicle. There are many places to get car audio equipment online, but Crutchfield will always have my business.

Date of experience: November 12, 2017
Colorado
1 review
0 helpful votes
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Ordered some polk 5x7 speakers for my f350, arrived in 2 days, fit perfect, sounded as described. They even sent adapter plugs (not ordered) that made the install super easy. Crutchfield has earbed all my future bussiness!

Date of experience: November 12, 2017
Pennsylvania
1 review
0 helpful votes
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This is the best sounding system I've ever had. It sounds like there's a live concert in my F250. I would like to thank JR for his help in matching the Kenwood to the infinity speakers perfect thanks JR.

Date of experience: November 8, 2017
Illinois
4 reviews
17 helpful votes
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Excellent
November 6, 2017

If youre an audio file, this place has it all. The staff knows what theyre talking about. Very professional.

Date of experience: November 6, 2017
Virginia
1 review
0 helpful votes
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Ive ordered from this place forever. The shipment is always correct and on time and they even send personalized instruction manuals on how to put that EXACT piece of hardware in your EXACT vehicle. If you can strip some wires you can easily follow along. Never used the online customer service but thats also really cool you can talk to a real, experienced person. You guys rock 5/5

Date of experience: November 2, 2017