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Crutchfield

3.4

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Crutchfield Reviews Summary

Crutchfield's reputation is marked by a mix of strong customer loyalty and significant concerns regarding service quality. Many customers praise the company's product selection, competitive pricing, and efficient shipping, often highlighting positive experiences with customer support. However, there are recurring complaints about delayed shipments, inadequate technical assistance, and dissatisfaction with warranty policies. Customers have also expressed frustration with the handling of defective products and the perceived lack of accountability from support staff. Overall, while Crutchfield has a solid base of satisfied customers, addressing service inconsistencies and enhancing support could improve its reputation further.

This summary is generated by AI, based on text from customer reviews

service
164
value
174
shipping
176
returns
79
quality
169

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Colorado
1 review
2 helpful votes
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Purchased Kicker 43CSC654 6-1/2" 2-way Speakers for my 2013 Kia Sorento. Very, very easy replacement for a person with very limited car skills. Trim panel tools, screwdriver and drill was all that I needed. Nice that I received the wiring harness and mounting bracket for free. Saved money by doing it myself.

Date of experience: March 26, 2018
Colorado
1 review
0 helpful votes
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Great service
March 25, 2018

While searching for speakers for my Audi A4, I stumbled onto Crutchfields website. They had great prices, a loads and loads of speakers, I called for some information on the speakers, they were great directed me to the speakers and helped with the ordering, the to even make matters better, I received an e-mail on how to install the speakers in my Audi, pictures and all. Delivery was fast and prompt.

Date of experience: March 25, 2018
Iowa
3 reviews
0 helpful votes
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Excellent Support
March 24, 2018

Great website to help me select everything I needed to upgrade my speakers. I especially liked the mounting brackets designed for my car. I called customer service for a part my Shepherd ate (yes really). Best customer experience call I have had in a long time. Service person had a good laugh too.

Date of experience: March 24, 2018
New Jersey
1 review
0 helpful votes
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Quality Products
March 23, 2018

I purchased a tv and sound system for the tv and I am very pleased with both. The prices where affordable, both are quality items and the shipping was fast. I am very happy and recommend Crutchfield.

Date of experience: March 23, 2018
North Carolina
1 review
0 helpful votes
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Website was very easy to use. Friendly and prompt service and delivery was fast and on time. I will definitely use Crutchfield again in the future.

Date of experience: March 23, 2018
Colorado
1 review
0 helpful votes
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Liars and cheats.
March 21, 2018

They will surprise you with a sales tax bill that you have to take care of on your own. You get the false impression that the sales tax is bake into the sales price. They suck!

Date of experience: March 21, 2018
Texas
2 reviews
1 helpful vote
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Horrible experience
March 21, 2018

Not only did they mess up on my first package. I had to place another order to replace the first package and have it next day Air out of pocket, do to their error, to get here on time. This order still did not get here on time and still currently waiting for my package. After 9 days of waiting and dealing with Car ID. First and last time I ever do business with Car ID. Customer service was no help, and still no refund on my shipping cost do to their error. If I can give 0 stars I would.

Date of experience: March 21, 2018
Florida
1 review
0 helpful votes
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The bose SoundTouch 30 series needs more bass.not happy with it, bose need to manufacture a bass speaker to pair with it.

Date of experience: March 21, 2018
Pennsylvania
1 review
0 helpful votes
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I work in New & Used Car sales and checked out Crutchfield based on recommendation of my technician friend who will be helping me with the install of my stereo upgrade in my old Tacoma. He said he's been using them for years and recommended them highly for great service, prices and equipment. I called in and got hooked up with Harley. She was AWESOME! She guided me through the whole process and made sure I was getting all the needed equipment for the best prices around. She even stayed on later one night putting my order through in time for me. I have yet to install everything and test fully, but I have no doubts Crutchfield will be there for me if I come with any questions.
~Nick

Date of experience: March 20, 2018
Florida
1 review
0 helpful votes
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Thank you Eddie
March 20, 2018

Thanks to Eddie I bought an open box and saved hundreds everything is working fine and we re enjoying our new Samsung Sound Bar with sound around sound

Date of experience: March 20, 2018
Guam
1 review
0 helpful votes
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Reliable service
March 19, 2018

I've been a customer for years, and I can always rely on Crutchfield for my photography and electronic needs. They offer fast shipping, great packaging and customer service. The rewards program is also a plus for me. I just wish they also sold 3rd party brands for camera lenses and gear.

Date of experience: March 19, 2018
Virginia
1 review
0 helpful votes
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As a repeat customer who has used Crutchfield for years, I always trust their expert recommendations and really value the fact that they provide wiring harnesses, mounting supplies, and installation instructions at no charge. As long as I have audio needs, Crutchfield will be my go-to company.

Date of experience: March 19, 2018
Utah
2 reviews
0 helpful votes
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Second time ordering something from crutchfield,
Customer for life!
Best prices and fast delivery, great job!

Date of experience: March 19, 2018
Washington
1 review
0 helpful votes
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Simply, great product range, pricing and customer support are excellent, ordering is simple, and delivery is super fast. What could be better. I buy from Crutchfield whenever I can with full confidence.

Date of experience: March 19, 2018
California
1 review
0 helpful votes
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I'm satisfy with my experience that I'm a repeat customer. I haven't had any difficulty with what I was looking for and their web site are well pretty well setup.

Date of experience: March 18, 2018
New York
3 reviews
0 helpful votes
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Great Price, Fast shipping, instructions were right on the money. The pre-made wiring harness was well worth the price and made the installation. I would recommend to a friend.

Date of experience: March 17, 2018
Maryland
1 review
0 helpful votes
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Simply The Best!
March 17, 2018

I am very pleased with the products I have purchased from Crutchfield over the years whether it be for home entertainment or my cars. Their shipping is fast and their customer service is excellent. When I have questions about a product the response time was within 24hrs. This is a very professional outfit.

Date of experience: March 17, 2018
Florida
1 review
0 helpful votes
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I bought speakers for a car from them in 1991, house stuff in 2002, 2010 and now Truck speakers in 2018. In the days of the crappy internet service, these guys rock! I really like their research in being able to match the OEM connectors so the speaker swap outs are really clean. No wire cutting or soldering required.

Date of experience: March 16, 2018
Pennsylvania
1 review
0 helpful votes
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Awesome
March 16, 2018

Great buy, would like to thank Conrad and Paul for making my purchase go so smoothly. I would recommend Crutchfield to all who are looking to purchase a new car stereo.

Date of experience: March 15, 2018
California
1 review
0 helpful votes
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Going the extra mile
March 15, 2018

I can say the folks at Crutchfield go the extra mile for you. Marshall guided us to exactly what we wanted and within our budget. The tech guys were extremely helpful when it came to installing questions and were able to diagnose our particular situation with ease and directed us to the best solution. Thanks so much!

Date of experience: March 15, 2018