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Crutchfield

3.4

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Crutchfield Reviews Summary

Crutchfield's reputation is marked by a mix of strong customer loyalty and significant concerns regarding service quality. Many customers praise the company's product selection, competitive pricing, and efficient shipping, often highlighting positive experiences with customer support. However, there are recurring complaints about delayed shipments, inadequate technical assistance, and dissatisfaction with warranty policies. Customers have also expressed frustration with the handling of defective products and the perceived lack of accountability from support staff. Overall, while Crutchfield has a solid base of satisfied customers, addressing service inconsistencies and enhancing support could improve its reputation further.

This summary is generated by AI, based on text from customer reviews

service
164
value
174
shipping
176
returns
79
quality
169

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New Jersey
1 review
0 helpful votes
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Great service
April 9, 2018

I love my new radio. I really like that the accessories needed to complete install are easily found and shown, makes it so simple. Very much appreciated master sheet for my vehicle. Even though I haven't needed tech support yet, it's nice to know they are always there.

Date of experience: April 9, 2018
Ohio
1 review
0 helpful votes
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Always great
April 8, 2018

The website, selection, and ordering process as always is excellent. The radio is good. No issues and Im very appreciative of the word harness and extras that come with it.

Date of experience: April 8, 2018
Egypt
1 review
0 helpful votes
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I have been buying from you for years. I have had complete satisfaction, even when I returned one item. Your description of products, potential suggestions to enhance your purchase and advice if you have a question. The only thing I have not been able to figure out is how to use the point I have accrued.
I recommend you to my friends, something i don't usually do.

Date of experience: April 8, 2018
Georgia
1 review
0 helpful votes
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Thanks for the Help
April 7, 2018

Faced with an issue, I contacted the tech support. They were very helpful and helped remedy the issue I was experiencing to complete the installation. Thx again.

Date of experience: April 7, 2018
Pennsylvania
1 review
0 helpful votes
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Crutchfield has always got me what need when I need it. Their tech department is awesome. I highly recommend Crutchfield to anyone.

Date of experience: April 7, 2018
Ohio
1 review
0 helpful votes
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Works good the sales person was great and helped me solve some problems. Do not have anything else add only that I would buy from Crutchfield again

Date of experience: April 6, 2018
Texas
1 review
0 helpful votes
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JBL G6-7
April 6, 2018

Really great communication and answers to my many questions.
The speakers and placement sound better than expected.
Doesn't get any better than that.

Date of experience: April 6, 2018
Montana
1 review
0 helpful votes
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I purchased ELAC Debut 6 speakers and Crutchfield speaker wire. The products are great. I found the information on your website about the products to be clear and quite helpful. Delivery was quick. I'll shop crutchfield.com again.

Date of experience: April 6, 2018
District of Columbia
2 reviews
0 helpful votes
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I did extensive price and product research and elected to go with Crutchfield. I live in Alaska and the shipping quote was reasonable; the items arrived quickly and well packed. I have ordered various items from Crutchfield over a period of 10+ years and have never had a problem with products or customer service.

Date of experience: April 4, 2018
New York
1 review
0 helpful votes
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Ordered the Klipsch R-20B soundbar and couldnt be happier. Great sound, great price and very easy to set up.

Date of experience: April 4, 2018
Florida
1 review
0 helpful votes
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I purchased several components and there tech support with sales was awesome, everybody wanted to help and make sure I was comfortable with the whole experience. Now I really love my truck :)

Date of experience: April 2, 2018
Colorado
1 review
0 helpful votes
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Thank you, Zac, for helping me choose the right product for me (Sony DVD player), shipping it the same day, and confirming delivery two days later. The DVD player is perfect. I am super pleased with the whole experience and now happily enjoying my new DVD player.

Date of experience: April 2, 2018
Arizona
1 review
0 helpful votes
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Bangin!
April 1, 2018

I got this package along with the Jensen Duba*******d I found online and I tell you WOW!. I set the subsonic filter to half up (I presume around 28-30hz) and these boys hit loud and low!

Date of experience: April 1, 2018
New York
1 review
0 helpful votes
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Simply and outstanding from the moment you place the order until you receive it.
They always offer you a superb technical support

Date of experience: March 31, 2018
Texas
1 review
0 helpful votes
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I order a CD player with Bluetooth also for my 2000 Dodge Dakota, everything arrived in great shape installation instructions by email, went to auto parts store to buy wire connectors, took about 45 minutes for install. I highly recommend Crutchfield.

Date of experience: March 31, 2018
Florida
1 review
0 helpful votes
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Amazing
March 30, 2018

I bought the Boss 460brgb radio and it works perfectly. It was so easy to set up and so easy to figure out how to put it together. Thank you Crutchfield for making a great Boom to my car!

Date of experience: March 30, 2018
New Jersey
1 review
0 helpful votes
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Service
March 30, 2018

I ordered my tv on a Fri. And it arrived on Mon at noontime. I call that real service.
The tv was up and running by 1pm with out having any problems. I Plan to shop with you in the future.
Thank you

Date of experience: March 29, 2018
Massachusetts
1 review
0 helpful votes
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If you are upgrading you older cars stereo system, go to Crutchfield first and get their recommendations, already proven for your car. I've done two cars with them and am very happy. Have two more older cars to go. I have no fears with Crutchfield techs supporting me all the way if I have a problem.

Date of experience: March 28, 2018
Tennessee
1 review
0 helpful votes
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I am trying to find EXACTLY what I want for my boat speakers and they have been great helping me. Still not there but hopefully soon I will have some I like.

Date of experience: March 28, 2018
Colorado
1 review
0 helpful votes
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Exceeded expectation
March 27, 2018

Everything worked great! Arrived sooner than expected, easy setup and awesome product!
Crutchfield kept me informed along the way.
Thanks!

Date of experience: March 27, 2018