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Crutchfield

3.4

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Crutchfield Reviews Summary

Crutchfield's reputation is marked by a mix of strong customer loyalty and significant concerns regarding service quality. Many customers praise the company's product selection, competitive pricing, and efficient shipping, often highlighting positive experiences with customer support. However, there are recurring complaints about delayed shipments, inadequate technical assistance, and dissatisfaction with warranty policies. Customers have also expressed frustration with the handling of defective products and the perceived lack of accountability from support staff. Overall, while Crutchfield has a solid base of satisfied customers, addressing service inconsistencies and enhancing support could improve its reputation further.

This summary is generated by AI, based on text from customer reviews

service
164
value
174
shipping
176
returns
79
quality
169

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North Carolina
1 review
0 helpful votes
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I purchased a Sennheiser Flex 5000 wireless tv listening system. It is wonderful! I can not only hear the words, I can understand them. Before when I was watching tv, even if I could hear the sound, the words sounded garbled. No more. This system is well worth the money!

Date of experience: April 20, 2018
District of Columbia
1 review
0 helpful votes
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Crutchfield stands head and shoulders above other audio equipment sellers today.

The broad equipment choices, staff knowledge of it and after-sale support are first class.

Also remarkable is the wide price range of the equipment, carefully curated. From sub-$50 headphones to five-figure audiophile hardware, its a superb collection.

Date of experience: April 19, 2018
Michigan
1 review
0 helpful votes
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Im in the process of upgrading some of the system in my Avalanche, and decided to check out Crutchfield. Their online catalog made it easy to find what I needed for my trucks sound system.

Date of experience: April 18, 2018
California
1 review
0 helpful votes
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My order took only two days and installed with ease. I was disappointed with the instructions supplied. No mention of installation except reverse of removal. I had to revert to you tube to complete install.

Date of experience: April 18, 2018
Louisiana
1 review
0 helpful votes
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The person I spoke with via phone worked very hard to accommodate me and my questions. The items that were ordered arrived quickly and have been used successly.

Date of experience: April 17, 2018
Arizona
1 review
0 helpful votes
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I blew a rear 5×7 speaker in my vehicle. I decided to change them both out so the sound would match. I was just half assed shopping around online and came across Crutchfield. 80 bucks, 2 days shipping, and 20 minutes of labor later the speakers were changed out, and the Escape is driveable again. This is my new go to for audio.

Date of experience: April 16, 2018
California
1 review
0 helpful votes
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Ive purchase car audio equipment from Crutchfield for a few years now and quality of service remains the same: the techs are very helpful and knowledgeable, the products always show up sooner than expected and when I had to return an item it was hassle free. I Love Crutchfield!

Date of experience: April 16, 2018
Michigan
1 review
0 helpful votes
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Crutchfield made my purchase so easy. I like that I was able to put my car info in and it gave me all the options that fit my car. And when I had a question and called tech support they were able to answer it very fast and even emailed me a picture of what I was having trouble with. Thank you so much. Youve definitely made me a return customer.

Date of experience: April 14, 2018
Ohio
1 review
0 helpful votes
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The only place to shop a car stereo the extras like the wiring harness insulation brackets and instructions make a it a breeze great prices too

Date of experience: April 14, 2018
Florida
1 review
1 helpful vote
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Dont Buy from this company they are liars & cheats!
They use UPS Freight so your guarnteed never to see your products arrive. Customer service tells you to relax after they make one mistake after the other! Go to Costco or Best Buy skip this mickey mouse company and atick to someone you can trust!

Date of experience: April 13, 2018
District of Columbia
1 review
0 helpful votes
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Zac was a great help in figuring out the right component to buy. And what I was looking for was not obvious, and would not have found the right component without his help.

Date of experience: April 13, 2018
New York
2 reviews
0 helpful votes
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I ordered some new Rockford Fosgate speakers for my truck to go with the Pioneer head unit that I got from Crutchfield last year. Everything was perfect, great sounding product, all of the necessary parts, connections and adapters. It can't possibly be done any better than Crutchfield. Thanks

Date of experience: April 12, 2018
Tennessee
1 review
0 helpful votes
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A lot of good advice
April 12, 2018

My advisor knew so much. Certain to purchase from Crutchfield again. Going back for tv and receiver

Date of experience: April 12, 2018
New Jersey
1 review
0 helpful votes
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Car receiver
April 12, 2018

Used the website to do research for a purchase of a receiver. Has helpful videos o show the options of the radio. Ordered and received when promised.

Date of experience: April 11, 2018
Florida
2 reviews
0 helpful votes
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Great!
April 11, 2018

Did not order the Onkyo receiver Dave recommended, but the technical discussion we had helped to clarify for me what I needed and wanted most. I ordered a Yamaha receiver instead which arrived on time and in excellent condition. I set it up and its working to perfection. Dave's technical expertise and brand knowledge helped to cut through the overwhelming maze of technology and choices. Five thumps up for Crutchfield!

Date of experience: April 11, 2018
Massachusetts
1 review
0 helpful votes
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Just what I asked for
April 11, 2018

Excellent experience as in the past. The product was just as described and the price was right. Excellent install instructions, easy to follow and a perfect fit our our vehicle.
Packaging and shipping can not say enough good things. Looking forward to placing another order in the near future.

Date of experience: April 11, 2018
California
1 review
0 helpful votes
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Crutchfield really helped me out. I emailed them with the type of subs I have and asked what type of amp they would recommend. They came back to me with a prompt response with a great deal on an infinity kappa amp. I have 2 jl 12tw3-4 running them with a infinity k1000 in my 16 silverado

Date of experience: April 10, 2018
Virginia
1 review
0 helpful votes
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Excellent company, reasonable prices, have products you need. Ships on time. Shipped in great condition. Would buy again from Crutchfield when needed.

Date of experience: April 9, 2018
Massachusetts
1 review
0 helpful votes
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HDMI cables
April 9, 2018

The shipping was fast. The quality of the Crutchfield Premium cable is very good, but not excellent. But for $10, they are an excellent deal, I doubt that anything under $25 could be better.

Date of experience: April 9, 2018
Nevada
1 review
0 helpful votes
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Hook up my Garmin backup camera yesterday. Was very easy to Install. Was surprised. What a great Picture this camera puts out. Very happy with my BC30 and the shipping time was excellent

Date of experience: April 9, 2018