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Crutchfield

3.4

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Crutchfield Reviews Summary

Crutchfield's reputation is marked by a mix of strong customer loyalty and significant concerns regarding service quality. Many customers praise the company's product selection, competitive pricing, and efficient shipping, often highlighting positive experiences with customer support. However, there are recurring complaints about delayed shipments, inadequate technical assistance, and dissatisfaction with warranty policies. Customers have also expressed frustration with the handling of defective products and the perceived lack of accountability from support staff. Overall, while Crutchfield has a solid base of satisfied customers, addressing service inconsistencies and enhancing support could improve its reputation further.

This summary is generated by AI, based on text from customer reviews

service
164
value
174
shipping
176
returns
79
quality
169

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Michigan
1 review
0 helpful votes
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Mixed in the Polk speakers as replacements for "Energy" speakers in the 5.1 surround system. The bookshelf speakers replaced the front L and R channels, and replaced the center channel with a Polk. In addition to looking good, they sound, and harmonize extremely well, with the remaining Energy back channel speakers. I am not an "techie" audiophile, other than I know what sounds good... to me. These sound good... sound better than the speakers they replaced. At the price, it was worth a shot, and if they didn't work, I could use them elsewhere in the house.

Date of experience: April 30, 2018
Texas
1 review
0 helpful votes
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I have been doing business with Crutchfield for years and never had a bad experience. 60 day return policy is twice as long as any seller I've seen online! And to reply to reviews I've seen stating there is sales tax, that is not true, I've never had to pay sales tax. You will have to pay sales tax if you live in the state that they do business and that is the same for any online seller.

Date of experience: April 29, 2018
Texas
1 review
0 helpful votes
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Great experience!
April 29, 2018

Ordered the Nikon 5600 for my wife for her Mothers Day present, had a couple of questions that I was able to get answered immediately on chat, placed my order and the product showed up two days later.

Date of experience: April 29, 2018
Colorado
1 review
0 helpful votes
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Crutchfield provides the best customer service compared to literally every other company of its size that I have ever done business with. They understand the difficulties in purchasing the right car audio equipment and DIY installation, and have created an experience for its customers that virtually eliminates those issues. Now all they need to do is teach other retailers how its done!

Date of experience: April 29, 2018
Florida
1 review
0 helpful votes
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Closeout sale
April 29, 2018

Picked up a a Sony radio for My '87 Grand National. Crutchfield included a face plate and wiring adapter. Free! Have made many purchases from Crutchfield since the early '80s. Great company

Date of experience: April 29, 2018
Pennsylvania
1 review
0 helpful votes
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I recently bought one of the last OPPO 4k players. Like every purchase before, it came in 2 days, packaged very well, and again, right out of the box all was perfect. I'm sorry to see the negative reviews, but in 20 + years over probably 10 purchases, I've always had nothing but a great delivery and great experience with them.

Date of experience: April 29, 2018
Massachusetts
1 review
0 helpful votes
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I installed this unit today it is very easy to install (2001 Subaru Forester) if it was just a plug in wiring harness I would have been done in about a half hour this is very easy to use and I can't believe the stations this picks up I only wish the clock would stay displayed and not the station but it is easy enough to push the button I would highly recommend this

Date of experience: April 28, 2018
Virginia
1 review
0 helpful votes
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Awesome Head Unit
April 29, 2018

Bought this to replace a factory unit, easy install, easy everything! My mind was blown when I let the sun go down and checked it again. My 2005 looks like a 2018! Sounds like a concert and Im pretty deaf after working on airplanes for the last 18 Years! If youre looking to replace a double DIN for a modest price, you found your winner!

Date of experience: April 28, 2018
Kentucky
1 review
0 helpful votes
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First timer
April 27, 2018

This is the first time I have ordered from Crutchfield or any other online store to get speakers and radio. With that said everything came when they said it would be at my house. The install was easy because of the nice instructions they give, for free. Talking about free items they added brackets and wiring harnesses for free as well. Just altogether I very good first experience and I pleased with the results.

Date of experience: April 27, 2018
Georgia
1 review
0 helpful votes
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Awesome Company
April 27, 2018

Purchased car stereo with steering wheel controls, had issues with steering wheel controls and crutchfield resolved in about 20 min on the phone without seeing it; pretty awesome! Awesome selection of stuff to outfit just about anything

Date of experience: April 27, 2018
Missouri
1 review
0 helpful votes
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Thanks For Being A Great Business, Always Look To You Guys For My Electronic Needs, Great Products, Fast Shipping, Included Item That Make Installation Easy

Date of experience: April 27, 2018
New York
1 review
0 helpful votes
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Back at it
April 25, 2018

I havent done car stereo work in 20 years. Then, I used Crutchfield for the installation advice and its good to see theyre still around and better than ever. I bought rear speakers for my 2013 Honda Accord Coupe. Speakers fit perfectly in stock hole and came with adapter, wiring harness and all directions to install.

Date of experience: April 25, 2018
Puerto Rico
1 review
0 helpful votes
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Crutchfield
April 25, 2018

Excellent product and service. The speakers sound greats... the speaker addapter was very nice. The instructions for replace it was precise and very clear. I will recomend it fo future costumers

Date of experience: April 25, 2018
Alaska
1 review
0 helpful votes
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Great company
April 24, 2018

My son-in-law pointed me to this site. Now I'll never use another. The website is very user friendly, shipping is free (even to AK) and the service is awesome. Thanks

Date of experience: April 24, 2018
California
2 reviews
5 helpful votes
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As always Crutchfield provides great customer service and competitive pricing plus the technical help is there if needed.

Date of experience: April 24, 2018
California
1 review
0 helpful votes
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Ordered stereo and kit long ago, returned stereo, kept kit, ordered new stereo thinking I have the kit.
Got the stereo, oh no cant find half the kit.

Looked for four days but no cant find, had a chat and then they are sending me the parts I lost for the price that goes with the kit.

So happy and relieved. Al Humd O Lillah!

Date of experience: April 23, 2018
California
1 review
0 helpful votes
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Couldn't be happiers!
April 23, 2018

Excellent service. Gave me several ideas other than what I was looking for and it worked out great. Awesome service and fast shipping. It even arrived a day early. The install kit and stereo both were supper easy to install and had zero issues. I never knew this kit was available for the RX330 till I called Crutchfield. My wife is so excited and the sound is great. Happy wife happy life. I will recomend Crutchfield to every one I know. Thanks being awesome.

Date of experience: April 23, 2018
Illinois
1 review
0 helpful votes
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Excellent
April 23, 2018

I've bought many big-ticket items from Crutchfield, and they always take good care of me. Excellent customer service, fast shipping and easy return policy if you need it. Great company. Wouldn't hesitate to purchase from them.

Date of experience: April 23, 2018
Illinois
1 review
0 helpful votes
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Always on point
April 22, 2018

Been ordering from crutchfield for over 20 years. Many competitors one Original. Thanks Bill, customer service never gets old.

Date of experience: April 22, 2018
Wyoming
1 review
0 helpful votes
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Will buy from again
April 22, 2018

Helpful staff, free and fast shipping, and a great product. Why wouldn't you buy from them? The chat service made it easy for to ask questions without calling or if it's a simple question.

Date of experience: April 21, 2018