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Crutchfield's reputation is marked by a mix of strong customer loyalty and significant concerns regarding service quality. Many customers praise the company's product selection, competitive pricing, and efficient shipping, often highlighting positive experiences with customer support. However, there are recurring complaints about delayed shipments, inadequate technical assistance, and dissatisfaction with warranty policies. Customers have also expressed frustration with the handling of defective products and the perceived lack of accountability from support staff. Overall, while Crutchfield has a solid base of satisfied customers, addressing service inconsistencies and enhancing support could improve its reputation further.
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Headphones arrived in a timely manner. The day after they arrive I noticed on the website the price had decreased by $50. Gave them a call. The $50 was immediately credited to my account. No hasle, just great customer service.
As a certified professional installer and fabricator of over 25 years, Crutchfield is my go to source for the product I need... not only for myself but also my customers. I don't need to make money off of product, I use Crutchfield to simplify my purchasing so I can concentrate on the installations and fabrication. Thank You Crutchfield!
The antenna is very simple to setup just took me 3 to 4 minutes it took me longer to get it out of the box then it did to hook it up I sat it by the TV hooked up the cable side plugged in power plugged in the antenna started auto scan watching channels within the first 10 minutes of getting the Box very satisfied.
The boss audio system is a great up grade from my OEM system. Hands down better sounds. And with the right accessories to wire it in.
This company has the best staff, selection of products and prices are great. You can search for the best price out there but you better know your staff. Crutchfield knowledge is priceless and they are as competitive priced. I dont do big box stores or other websites after I found this group of people.
I am very happy with my products. I honestly recommend to try this line of product. Very happy. The product was exactly as described and the shipping and handling was very quickly. I have a few questions and they told me everything i need. I am very happy with the comuniction. For finish i recommended
Been using Crutchfield for over 20 years. All the times I've ordered from them everything went seamlessly. My recent order was no different. It arrived quickly and although the price was the same as getting it direct from the vendor but chose to get it from Crutchfield because I know if I have a problem they'll be easier to work with to resolve it.
I've been doing business with Crutchfield since the 1980's. I have never had a problem with service and I have seldom gotten a piece of equipment I didn't enjoy. And when I did, customer service took care of the problem and accepted my return without hesitation. I love working with this company, quick and easy with plenty of support.
Purchased a new stereo for my daughter. I hadn't actually worked on a car stereo installation in quite a while, so I was able to take a trip in the "way back" machine and relive "1993 Bob" (while still ascending to my peak) for a while. It was great.
The stereo came with installation instructions (but who needs those, right guys?) and factory wiring harness making it much easier than trying to figure out what to do with the yellow and if it was OK to have extra wires when done (hint - it is).
I would recommend purchasing from Crutchfield again. Being able to find the car by year/make/model and have the mounting brackets and wiring harness match makes for a very easy installation.
Service and support after the sale provide lasting value which far and away exceeds the sales price of most items. For service and support, you can't beat Crutchfield.
Ordered radio and backup camera. Shipped fast. Received without some items needed for installation. When I called Crutchfield they sent out missing items quick and without any hassle.
Very helpful answering all of my questions and was very helpful with me and picking up my new car stereo I am on my 8 JVC receiver in all of my cars
Very fast response, excellent customer service! I have purchased 3 Sony TVs from them! Never any problems, web site is excellent, would refer them to all my friends!
Crutchfield is my favorite online source for high quality electronic gear. They have excellent customer service before, during and after the sale. Their highly experienced technicians are friendly and always willing to take the time necessary to answer simple and complex questions about various brands and specific model products. Free shipping provides on-time delivery of products purchased.
My first time ordering from here and I will be back. Your products were recommended to me by friends who have also purchased for Crutchfield and they are satisfied customers as well.
Was the best price I came across in my speaker search and easy installation and was awesome that they included the wiring harness for each speaker thanks Crutchfield!
Everything was as expected packaged very well and the installation kit that came with it worked flawlessly and looks fantastic in the car thanks again for fulfilling my order with no problems you people rock and now so does my daughter's car
Drummer helped me find everything I needed. He was very knowledgeable on products. No problems
Thanks again!
Purchased a 10 inch jl audio powered sub woofer for 519.00. It's alright. I kinda expected a little more.
I a enjoy ordering from Crutchfield because they go the extra miles. From free products to complement my purchase to the Installation guides and tips. Their website is hands down the most informative site for Car audio I have found.
Answer: I've bought outlet item for many years now and never had an issue or even needed to return. I'm pretty sure you can return if not happy with it. It says it under the price after you click on that item I believe
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