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Crutchfield

3.4

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Crutchfield Reviews Summary

Crutchfield's reputation is marked by a mix of strong customer loyalty and significant concerns regarding service quality. Many customers praise the company's product selection, competitive pricing, and efficient shipping, often highlighting positive experiences with customer support. However, there are recurring complaints about delayed shipments, inadequate technical assistance, and dissatisfaction with warranty policies. Customers have also expressed frustration with the handling of defective products and the perceived lack of accountability from support staff. Overall, while Crutchfield has a solid base of satisfied customers, addressing service inconsistencies and enhancing support could improve its reputation further.

This summary is generated by AI, based on text from customer reviews

service
164
value
174
shipping
176
returns
79
quality
169

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Illinois
1 review
0 helpful votes
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Headphones arrived in a timely manner. The day after they arrive I noticed on the website the price had decreased by $50. Gave them a call. The $50 was immediately credited to my account. No hasle, just great customer service.

Date of experience: May 11, 2018
Texas
1 review
0 helpful votes
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As a certified professional installer and fabricator of over 25 years, Crutchfield is my go to source for the product I need... not only for myself but also my customers. I don't need to make money off of product, I use Crutchfield to simplify my purchasing so I can concentrate on the installations and fabrication. Thank You Crutchfield!

Date of experience: May 10, 2018
Virginia
1 review
0 helpful votes
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The antenna is very simple to setup just took me 3 to 4 minutes it took me longer to get it out of the box then it did to hook it up I sat it by the TV hooked up the cable side plugged in power plugged in the antenna started auto scan watching channels within the first 10 minutes of getting the Box very satisfied.

Date of experience: May 9, 2018
Alabama
1 review
0 helpful votes
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The boss audio system is a great up grade from my OEM system. Hands down better sounds. And with the right accessories to wire it in.

Date of experience: May 9, 2018
Colorado
1 review
0 helpful votes
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This company has the best staff, selection of products and prices are great. You can search for the best price out there but you better know your staff. Crutchfield knowledge is priceless and they are as competitive priced. I dont do big box stores or other websites after I found this group of people.

Date of experience: May 9, 2018
Puerto Rico
1 review
1 helpful vote
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I am very happy with my products. I honestly recommend to try this line of product. Very happy. The product was exactly as described and the shipping and handling was very quickly. I have a few questions and they told me everything i need. I am very happy with the comuniction. For finish i recommended

Date of experience: May 8, 2018
Louisiana
1 review
0 helpful votes
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Reliable Company
May 8, 2018

Been using Crutchfield for over 20 years. All the times I've ordered from them everything went seamlessly. My recent order was no different. It arrived quickly and although the price was the same as getting it direct from the vendor but chose to get it from Crutchfield because I know if I have a problem they'll be easier to work with to resolve it.

Date of experience: May 8, 2018
Iowa
1 review
0 helpful votes
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I've been doing business with Crutchfield since the 1980's. I have never had a problem with service and I have seldom gotten a piece of equipment I didn't enjoy. And when I did, customer service took care of the problem and accepted my return without hesitation. I love working with this company, quick and easy with plenty of support.

Date of experience: May 7, 2018
Kansas
1 review
0 helpful votes
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Purchased a new stereo for my daughter. I hadn't actually worked on a car stereo installation in quite a while, so I was able to take a trip in the "way back" machine and relive "1993 Bob" (while still ascending to my peak) for a while. It was great.

The stereo came with installation instructions (but who needs those, right guys?) and factory wiring harness making it much easier than trying to figure out what to do with the yellow and if it was OK to have extra wires when done (hint - it is).

I would recommend purchasing from Crutchfield again. Being able to find the car by year/make/model and have the mounting brackets and wiring harness match makes for a very easy installation.

Date of experience: May 7, 2018
Arkansas
1 review
0 helpful votes
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Service and support after the sale provide lasting value which far and away exceeds the sales price of most items. For service and support, you can't beat Crutchfield.

Date of experience: May 7, 2018
Texas
2 reviews
0 helpful votes
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Ordered radio and backup camera. Shipped fast. Received without some items needed for installation. When I called Crutchfield they sent out missing items quick and without any hassle.

Date of experience: May 6, 2018
Arkansas
1 review
0 helpful votes
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Very helpful answering all of my questions and was very helpful with me and picking up my new car stereo I am on my 8 JVC receiver in all of my cars

Date of experience: May 6, 2018
Oregon
1 review
1 helpful vote
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Very fast response, excellent customer service! I have purchased 3 Sony TVs from them! Never any problems, web site is excellent, would refer them to all my friends!

Date of experience: May 5, 2018
Oklahoma
2 reviews
0 helpful votes
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Crutchfield is my favorite online source for high quality electronic gear. They have excellent customer service before, during and after the sale. Their highly experienced technicians are friendly and always willing to take the time necessary to answer simple and complex questions about various brands and specific model products. Free shipping provides on-time delivery of products purchased.

Date of experience: May 3, 2018
Ohio
1 review
0 helpful votes
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My first time ordering from here and I will be back. Your products were recommended to me by friends who have also purchased for Crutchfield and they are satisfied customers as well.

Date of experience: May 2, 2018
New Jersey
1 review
0 helpful votes
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Was the best price I came across in my speaker search and easy installation and was awesome that they included the wiring harness for each speaker thanks Crutchfield!

Date of experience: May 2, 2018
Florida
1 review
0 helpful votes
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Everything was as expected packaged very well and the installation kit that came with it worked flawlessly and looks fantastic in the car thanks again for fulfilling my order with no problems you people rock and now so does my daughter's car

Date of experience: May 1, 2018
Georgia
1 review
0 helpful votes
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Knowledgeable
May 1, 2018

Drummer helped me find everything I needed. He was very knowledgeable on products. No problems
Thanks again!

Date of experience: May 1, 2018
Texas
1 review
0 helpful votes
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Purchased a 10 inch jl audio powered sub woofer for 519.00. It's alright. I kinda expected a little more.

Date of experience: April 30, 2018
Michigan
1 review
0 helpful votes
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I a enjoy ordering from Crutchfield because they go the extra miles. From free products to complement my purchase to the Installation guides and tips. Their website is hands down the most informative site for Car audio I have found.

Date of experience: April 30, 2018