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Crutchfield Reviews Summary
Crutchfield's reputation is marked by a mix of strong customer loyalty and significant concerns regarding service quality. Many customers praise the company's product selection, competitive pricing, and efficient shipping, often highlighting positive experiences with customer support. However, there are recurring complaints about delayed shipments, inadequate technical assistance, and dissatisfaction with warranty policies. Customers have also expressed frustration with the handling of defective products and the perceived lack of accountability from support staff. Overall, while Crutchfield has a solid base of satisfied customers, addressing service inconsistencies and enhancing support could improve its reputation further.
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Pricing, service and free shipping is unrivaled by its competitors. I live in the US Virgin Islands where many US based companies will not even ship to here let alone ship for free. My only wish is for an expanded product line so that I could buy from Crutchfield more often.
I just opened the Costco ad and saw the Dyson V7 priced at $169.
Not a happy customer. Not a happy customer.
I have been a Crutchfield customer for several years and the knowledge of the products they sell is incredible. They take the time to make sure you fully understand what you need and what you don't need, all staying within whatever your budget. You won't be disappointed
I purchased a home audio system from Crutchfield after having done a ton of research, listening to other systems, listening to other audiophiles, and then becoming completely overwhelmed. Crutchfield had a reputation of being very helpful - so, I took the chance, called, and got to speak with Wes as my sales consultant. I told him my story - had a system in college, sold it to pay bills, was now about 45 years past that point and wanted to start listening to music again. I spent the next 40 minutes talking, listening and learning from a very patient person who could have sold be a bill of goods, but took the time to work with me and set me up with a system that would meet my needs, be fun to use, and not make me part with my 401(k). Placed an order, the system arrived, and while there was some "operator error" involved in connecting everything up, I worked through it and got absolutely fantastic sound! So much so that I have been up late every night listening to old vinyl until around 2:00 a.m. - just like back in college! Very positive experience all around - very happy with the results - and really love the new system. Thanks, Crutchfield, for bringing back old memories and helping make some new ones!
They have best selection, price, and shipping, it doesn't stop they are very knowledgeable and helpful with helping you with selecting, installing, and even how to use your product.
Crutchfield is the best place to purchase auto, home and camera electronics. The prices are great, comparable with other online sites. The quality is excellent. The most important reason for choosing Crutchfield is their customer service and technical support. The customer service reps are friendly and professional. They have the best technical support of any online retailer. They are very knowledgeable and have the correct information to help you with a car stereo installation or setting up a home theater. Other online retailers dont come close to the support you can get from Crutchfield.
I have bought several nice TVs and sound systems through this company and the prices are great and their service is amazing!
My experience and service from Crutchfield was outstanding. Theyre very knowledgeable and easy no pressure approach was a joy. I would definitely recommend them to all. Thank you for your service and expedited delivery of my order.
Shipping is quick and the product is as described in there advertisements. Never had to use there customer service for trouble calls do to the fact that I never had problems with there products. Good prices!
Great Price. Free shipping, No tax(out of state). Great Service. What else could you ask for in an electronics company?
Everytime I have ordered from Crutchfield, they have been quick and extremely helpful. They really go out of the way to help by having great installation information.
Amazing customer service, I had an issue with purchasing my kit and double din. Called customer service and they helped me out right away. They are all respectful and patient. Would recommend to others!
Over all, great experience. Picking out equipment is easy. It was nice that all of the install great was an available option as well. I got one day air shipping and by damn it here the next day! The speakers themselves are good quality. They have amazing mids and highs, but no bass. My stocks spreakers had way more bass. Hopefully that will change a little when I replace the factory deck.
Very prompt service, price competitive or even better. I only purchase from Crutchfield, and no other.
After reading the radio description, I took a risk and ordered the radio for my 2004 Jeep. The radio came very promptly and was as advertised. I would buy from Crutchfield again.
Headphones arrived on time and included a free headset stand. Sales follow up included a nice touch; a hand written post card.
Having never purchased or installed my own car audio I found the process through Crutchfield extremely easy and overall simple. I did option for the wire ready harness which I would highly recommend if you have never done an install before.
I ordered all new door speakers and I am very satisfied with ordering through Crutchfield. The fact that they include new speaker mounts and hardware makes them the best! Thank you!
Great support, excellent pricing and liberal return. Online chat and no pressure sales tactics. Great selection.
I used the chat function to ask my questions and received answers very quickly. Will be buying from Crutchfield again in the near future.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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