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Crutchfield Reviews Summary
Crutchfield's reputation is marked by a mix of strong customer loyalty and significant concerns regarding service quality. Many customers praise the company's product selection, competitive pricing, and efficient shipping, often highlighting positive experiences with customer support. However, there are recurring complaints about delayed shipments, inadequate technical assistance, and dissatisfaction with warranty policies. Customers have also expressed frustration with the handling of defective products and the perceived lack of accountability from support staff. Overall, while Crutchfield has a solid base of satisfied customers, addressing service inconsistencies and enhancing support could improve its reputation further.
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I like the fact that you can talk to an audio expert to make an informed purchase. The 2 month trial period is long enough to really be sure the equipment is right for my needs.
Crutchfield customer since 1987!
It was very easy to choose the right unit for my CRV online and really liked how you help getting all the mounting hardware and Master sheet instructions for a very simple installation, but specially the Ready Harness made connecting the wires from new unit to vehicle harness a breeze! Thanks for a great experience and will definitely return to shop with you guys!
Fast delivery, informative and friendly! Love the product! Easy to set up. Only took about 20 min. Yes I will be adding to my sonos system
I probably have not used your services since college. It was the go to place then and even better today. In the day I used to put in a number of systems for friends and customers. Final year of college I averaged about in install a day, but I have not done that for over 30 years. I am not so confident of my knowledge of today's automobile wiring. So I ordered the pre-wired kit. This way the install was simply plug and play. The Emailed PDF instructions and detailed photos made the install a breeze. The few bucks the harness cost vs time to install was well worth it. I am willing to bet those that get that service have less returns and less burnt up stuff after the install. Thanks
Great service and great products! Always a great experience for close to 20 years! Why is there a 100 word minimum for this review? I have nothing else to say and this is starting to feel like an elementary school paper.
I have been a Crutchfield customer for well over a decade and have never been disappointed by their product offerings or prices. They ship orders quickly and their follow up after a purchase is exceptional.
My items were shipped super fast and packaged well Crutchfield will be the only guys I do buiesness with from now on for all my electronic needs and lifetime tech support Im in!
The guided product selector made buying a stereo for my vehicle an experience that was hassle free. The stereo and required hardware arrived fairly quick and it was easy to complete the installation. I would not recommend going anywhere else for your electronic needs.
Just typed in my make and model, plus the year of my car. They showed me everything that I needed. They even showed me different priced options to choose from. They made it super simple to pick the stuff I needed and to install it. Will use Crutchfield from now on whenever I order anything car steel related.
Love my JVC 830 BT Installed like a breeze with the pre made harness. Tons of support. Cant say enough
Nothing bad to say. Crutchfield summed up is, A-1 quality, Reliable, Honest, Affordable. They offer FREE shipping, as well as Free removal instructions for your current equipment & Free insulation instructions for new equipment. Last but not least they offer Free online/chat and or phone support.
It has been quite a few years in between my last orders, but the prices and service have not faltered. I will make more purchases in the future.
The prodcuts were undamaged but i recieved the boxes pretty much destroyed on my porch. The box that contained the actual subwoofers was completey busted open on one side. Other than that everybing was good. Plus fast shipping.
Bought a kicker 12 inch subwoofer! Very quick delivery and an awesome product! The subwoofer hits clean and hard! I would recommend Crutchfield and this subwoofer to everyone!
They made it so easy to install a new stereo in my car. The order process was streamlined by them having everything bundled. The ready harness service was more than worth the small price I paid to avoid worring if I had everything connected properly. From start to finish I removed the old steep and had the new one installed in less than an hour.
My agent, AMANDA, was most smooth, helpful & professional in filling my order! The speakers are an exact fit for my application, and "sound" is perfectly Kenwood!
Ozzie was terrific. Made sure the amp I wanted matched our existing equipment before I ordered. Will definitely shop here again.
I love shopping here for my electronics... great selection and knowledgeable people to help you with your needs... thanks guys great job
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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