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Crutchfield's reputation is marked by a mix of strong customer loyalty and significant concerns regarding service quality. Many customers praise the company's product selection, competitive pricing, and efficient shipping, often highlighting positive experiences with customer support. However, there are recurring complaints about delayed shipments, inadequate technical assistance, and dissatisfaction with warranty policies. Customers have also expressed frustration with the handling of defective products and the perceived lack of accountability from support staff. Overall, while Crutchfield has a solid base of satisfied customers, addressing service inconsistencies and enhancing support could improve its reputation further.
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After registering my vehicle was very simple to get the type of radio I was looking for. Ordering was fast and true 3 day delivery to San Juan, PR! Very simple installation as stated! Overall quality OK!
Tech Reid was super helpful with our wireless turntable and speaker bundle
Received and set up like a snap
Enjoying old school LP s!
Every time I have ordered from Crutchfield they always have what I need, and I usually get my order 1-2 days earlier than expected.
Friendly staff that provided expert and friendly service for steering wheel control and dash kit for a Pioneer stereo in a used car I just bought. Package arrived within 4 days which was fairly quick.
Hooked it up myself, super easy and everything works flawlessly. I had trouble taking out my old stereo but that's irrelevant to the product. I connected everything myself, all ull need is electrical tape or wire connectors to connect the wires but that's cheap and easy. The stereo fits so perfect and sounds great! 11/10 would recommend
Outstanding customer service. From product selection to installation instructions and install kits. Take care of your customers and they'll come back. I know I will.
Fast free shipping and great product. Ordered at 3 pm and shipped out by 6:30 pm. Everything ordered arrived in perfect shape. Had to call tech support with a question and got an answer immediately. Great service and will definitely order products again.
That's how I would describe Mick, the Crutchfield rep who advised me on setting up my home wi-if network. Mick spent time with me on the phone and did not attempt to over-sell. Before calling Crutchfield, I was nervous about attempting anything electronic. But after speaking with Mick, I know that I'll have the wi-fi up-and-running in no time. Dealing with Crutchfield is exceptionalthey're definitely consumer-friendly!
I was very impressed by the speed, and quality in such a short time. I had put in for it on a Mon or Tues night and by Thursday morning it was at my door. I appreciated the quality of work done by I believe Landon on my radio adapter and appreciate the Note. It was incredibly easy to install and sounds amazing!
Spent a lot of time shopping around and ended back on this site everytime. My order came with installation gear and the cost of the stereo was not inflated. The instructions were specific to my car and easy to follow. Will be purchasing speakers next!
I am happy with my order because I also received additional wire which was unexpected. We had a camera go down and just needed a replacement. I now have decided to add another camera.
Was able to get exactly what I want and in a tiny manner. I was having a problem with PayPal and called Crutchfields customer service. Harley was fabulous. She helped me to get it done, she was extremely helpful. I will use them again
I ordered a much needed stereo for my 1997 Jeep Grand Cherokee. It was extremely easy with Crutchfield, having the adapter plate, wiring harness and full installation instructions right at hand. Also the price was incredible, highly recommend if you're on the fence.
Easy site to navigate, great choices, value. No better way to get all you're audio or visual needs. Have used in the past, and have never Had an issue. Very knowledgeable friendly staff.
Crutchfield was the way to go. After researching Crutchfield included speaker adapters and wire adapters for free. Order was also delivered in 2 days. Very happy with purchase.
I ordered a cable modem/router from Crutchfield. Not only was their price was the lowest of all the major vendors, their service was outstanding. The packaging was excellent and so was the speed of the shipment.
Excellent customer service from start to finish. Great communication from time of order through shipping (tracking), and follow up. This company seems to really care about their customers, and providing service you can depend on. Would highly recommend, and will buy from again.
I love this company. This was my first order but it definitely will not be my last. Mavericks customer service is A1, so please don't ever lose him. I prefer crutchfield over Amazon and any other online shopping/sales sites
Parts work just as expected, instructions were great. Great experience, will use them again. Will refer other people.
1) they shipped fast and free
2) they choose all the required adapters and wiring harness making your install idiot proof
3) I ordered speakers with the "dent and ding" option to save some money and the ones i received were in perfect shape.
I will be ordering from them again for sure as my car audio system grows
Answer: I've bought outlet item for many years now and never had an issue or even needed to return. I'm pretty sure you can return if not happy with it. It says it under the price after you click on that item I believe
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