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Crutchfield

3.4

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Crutchfield Reviews Summary

Crutchfield's reputation is marked by a mix of strong customer loyalty and significant concerns regarding service quality. Many customers praise the company's product selection, competitive pricing, and efficient shipping, often highlighting positive experiences with customer support. However, there are recurring complaints about delayed shipments, inadequate technical assistance, and dissatisfaction with warranty policies. Customers have also expressed frustration with the handling of defective products and the perceived lack of accountability from support staff. Overall, while Crutchfield has a solid base of satisfied customers, addressing service inconsistencies and enhancing support could improve its reputation further.

This summary is generated by AI, based on text from customer reviews

service
164
value
174
shipping
176
returns
79
quality
169

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Puerto Rico
1 review
0 helpful votes
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Nice experience!
March 11, 2019

After registering my vehicle was very simple to get the type of radio I was looking for. Ordering was fast and true 3 day delivery to San Juan, PR! Very simple installation as stated! Overall quality OK!

Date of experience: March 11, 2019
Nevada
1 review
1 helpful vote
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Terrific Tech Advice
March 11, 2019

Tech Reid was super helpful with our wireless turntable and speaker bundle
Received and set up like a snap
Enjoying old school LP s!

Date of experience: March 11, 2019
Germany
1 review
0 helpful votes
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Every time I have ordered from Crutchfield they always have what I need, and I usually get my order 1-2 days earlier than expected.

Date of experience: March 9, 2019
New York
2 reviews
0 helpful votes
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Great service.
March 8, 2019

Friendly staff that provided expert and friendly service for steering wheel control and dash kit for a Pioneer stereo in a used car I just bought. Package arrived within 4 days which was fairly quick.

Date of experience: March 8, 2019
Germany
1 review
0 helpful votes
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Awesome sauce
March 7, 2019

Hooked it up myself, super easy and everything works flawlessly. I had trouble taking out my old stereo but that's irrelevant to the product. I connected everything myself, all ull need is electrical tape or wire connectors to connect the wires but that's cheap and easy. The stereo fits so perfect and sounds great! 11/10 would recommend

Date of experience: March 7, 2019
Massachusetts
1 review
0 helpful votes
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Outstanding!
March 7, 2019

Outstanding customer service. From product selection to installation instructions and install kits. Take care of your customers and they'll come back. I know I will.

Date of experience: March 7, 2019
Florida
1 review
0 helpful votes
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Fast free shipping and great product. Ordered at 3 pm and shipped out by 6:30 pm. Everything ordered arrived in perfect shape. Had to call tech support with a question and got an answer immediately. Great service and will definitely order products again.

Date of experience: March 6, 2019
Connecticut
1 review
0 helpful votes
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That's how I would describe Mick, the Crutchfield rep who advised me on setting up my home wi-if network. Mick spent time with me on the phone and did not attempt to over-sell. Before calling Crutchfield, I was nervous about attempting anything electronic. But after speaking with Mick, I know that I'll have the wi-fi up-and-running in no time. Dealing with Crutchfield is exceptionalthey're definitely consumer-friendly!

Date of experience: March 6, 2019
Georgia
1 review
0 helpful votes
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Fantastic and Fast
March 5, 2019

I was very impressed by the speed, and quality in such a short time. I had put in for it on a Mon or Tues night and by Thursday morning it was at my door. I appreciated the quality of work done by I believe Landon on my radio adapter and appreciate the Note. It was incredibly easy to install and sounds amazing!

Date of experience: March 5, 2019
Texas
1 review
0 helpful votes
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Spent a lot of time shopping around and ended back on this site everytime. My order came with installation gear and the cost of the stereo was not inflated. The instructions were specific to my car and easy to follow. Will be purchasing speakers next!

Date of experience: March 4, 2019
Mississippi
1 review
0 helpful votes
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I am happy with my order because I also received additional wire which was unexpected. We had a camera go down and just needed a replacement. I now have decided to add another camera.

Date of experience: March 2, 2019
Texas
1 review
0 helpful votes
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Was able to get exactly what I want and in a tiny manner. I was having a problem with PayPal and called Crutchfields customer service. Harley was fabulous. She helped me to get it done, she was extremely helpful. I will use them again

Date of experience: March 1, 2019
Hawaii
1 review
0 helpful votes
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First time buyer
February 28, 2019

I ordered a much needed stereo for my 1997 Jeep Grand Cherokee. It was extremely easy with Crutchfield, having the adapter plate, wiring harness and full installation instructions right at hand. Also the price was incredible, highly recommend if you're on the fence.

Date of experience: February 28, 2019
Louisiana
1 review
0 helpful votes
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Easy
February 28, 2019

Easy site to navigate, great choices, value. No better way to get all you're audio or visual needs. Have used in the past, and have never Had an issue. Very knowledgeable friendly staff.

Date of experience: February 28, 2019
Georgia
1 review
1 helpful vote
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Cheaper than Amazon
February 28, 2019

Crutchfield was the way to go. After researching Crutchfield included speaker adapters and wire adapters for free. Order was also delivered in 2 days. Very happy with purchase.

Date of experience: February 28, 2019
New York
1 review
0 helpful votes
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Excellent Action
February 26, 2019

I ordered a cable modem/router from Crutchfield. Not only was their price was the lowest of all the major vendors, their service was outstanding. The packaging was excellent and so was the speed of the shipment.

Date of experience: February 26, 2019
Florida
1 review
0 helpful votes
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Great Service
February 26, 2019

Excellent customer service from start to finish. Great communication from time of order through shipping (tracking), and follow up. This company seems to really care about their customers, and providing service you can depend on. Would highly recommend, and will buy from again.

Date of experience: February 26, 2019
North Carolina
1 review
0 helpful votes
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I love this company. This was my first order but it definitely will not be my last. Mavericks customer service is A1, so please don't ever lose him. I prefer crutchfield over Amazon and any other online shopping/sales sites

Date of experience: February 26, 2019
Pennsylvania
1 review
1 helpful vote
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Parts work just as expected, instructions were great. Great experience, will use them again. Will refer other people.

Date of experience: February 24, 2019
Massachusetts
1 review
0 helpful votes
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DIY couldnt be easier
February 22, 2019

1) they shipped fast and free
2) they choose all the required adapters and wiring harness making your install idiot proof
3) I ordered speakers with the "dent and ding" option to save some money and the ones i received were in perfect shape.

I will be ordering from them again for sure as my car audio system grows

Date of experience: February 22, 2019