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Crutchfield's reputation is marked by a mix of strong customer loyalty and significant concerns regarding service quality. Many customers praise the company's product selection, competitive pricing, and efficient shipping, often highlighting positive experiences with customer support. However, there are recurring complaints about delayed shipments, inadequate technical assistance, and dissatisfaction with warranty policies. Customers have also expressed frustration with the handling of defective products and the perceived lack of accountability from support staff. Overall, while Crutchfield has a solid base of satisfied customers, addressing service inconsistencies and enhancing support could improve its reputation further.
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Replaced all four original Honda factory installed door 6 1/2" single paper cone speakers with Kenwood KFS166S 2-way 6 1/2" from Crutchfield (excellent delivery and customer service). Used Crutchfield supplied (free) factory wire adapters (made the job a snap... literally). Check out YouTube for how-to on specific car... mine was right there to make the experience very easy. No cutting or drilling required on my 2003 Element - replacement was under 1/2 hour. Sound from new speakers is awesome! Thanks Crutchfield - I'll be back.
Great quality products from Crutchfield this was my third purchase of car audio equipment including mounting hardware and everything was a breeze to install and completely satisfied with everything!
I am really enjoying my new headphones. The Sales Advisor, David, was extremely knowledgeable and helpful. I told him what I was looking for and he offered solutions in a variety of price ranges to fit my budget. This was an expensive electronic purchase for me and David helped me feel good about what I was getting. He's the best!
4 Ceiling speakers and center stage have made the boring TV experience much better, not to mention the Yamaha RX-A850 I purchased a few years ago has been a perfect. Match. The center stage will be installed on the MantleMount later today or tomorrow. Amazed at how good the surround is with ceiling mounted speakers.
Crutchfield is very focused on making sure that you get what you want, and every step of making a purchase is focused on this. The online description is very accurate, and the available help was great. I received my purchase in two days, and what I received was exactly want I wanted. Overall the experience of purchasing from Crutchfield was excellent.
In the last few months, I have purchased a double din car stereo and a blue tooth reciever, and both products were priced great and the service and extras are such a benefit. Will use Crutchfield again... thanks
Mike c/ R. I.
Always a pleasure to shop with crutchfield been shopping there for almost 20 years. Best prices and service for car audio period.
Great price, no stress, and you know it fits. Had my radio and back up camera in in less than an hour. It's like having a whole shop of stereo geeks working for with you. One geek to bother, great job Crutchfield. I don't shop anywhere else.
Got exactly what I needed and faster than Amazon was able to get it to me! Definitely worth getting it from here. Will install it tonight
The right product, clear and correct instructions, custom wiring (done right) for my 20 year old Benz (complicated system) delivered flawless and fast, and a personal note signed by the CEO. Who does that?! Drop money for a new car and get the CEO to write you a note... Ha! Crutchfield is my go to source to keep the local car stereo monkees out of my car and wallet. Good job!
I have ordered many items from Crutchfield over the years. I think my very first purchase was back in 2002(I bought an iPod) and just recently bought a JL Audio 3 1/2" Dash Speakers, and 300 Hz Bass Blockers(2019). Their customer service is still top notch and was able to answer every question I had. Even if I just call for a system I'm trying to build. Crutchfield will also be my go to for car audio needs. Thinking about picking their brain about Home Audio next..
From finding a unit that would fit my truck, to the gear that was included, to the instructions; this couldn't have been easier.
I was a little intimidated to put in my own stereo, but the whole process took maybe 30 minutes. Now I want to upgrade my speakers!
Crutchfield is the best bc they have advisors that leave u completely satisfied. They always have the right products for ur needs with superior service to back it up.
Received everything I needed to get the job done, tools being the exception of course. It only took my friend and I about 10 minutes total to change putbtwo rear door speakers in my Kia Optima.
Crutchfield made it pretty easy to get the right kit for my Ford Fusion. Would definitely order from them again.
I bought a Sony receiver from Crutchfield because I felt I might need technical support for speaker hookup. It turns out I did, phoned them, and got the informed answers I needed. And the price was still good! Great company!
The after market install order indicated what I would need and the suggested the right materials for the job!
I purchased my radio setup with the ready harness. Cut my install time considerably, the only issue I had was the steering wheel control module (which came pre-wired in the ready harness) did not sync with my car. After spending hours searching online for a solution, I decided to call Crutchfield at 9PM CST. They had me up and running in 5 minutes! Unbelievable customer service and quality!
Excellent service fast delivery at a fair price. Top quality equipment and installation guides. I will go to Crutchfield for all my audio dates in the future
I received my order in 24 hours, and thanks to the step by step guide I was able to install the new stereo in my 11 Ram 1500 in about an hour
Answer: I've bought outlet item for many years now and never had an issue or even needed to return. I'm pretty sure you can return if not happy with it. It says it under the price after you click on that item I believe
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