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Crutchfield

3.4

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Crutchfield Reviews Summary

Crutchfield's reputation is marked by a mix of strong customer loyalty and significant concerns regarding service quality. Many customers praise the company's product selection, competitive pricing, and efficient shipping, often highlighting positive experiences with customer support. However, there are recurring complaints about delayed shipments, inadequate technical assistance, and dissatisfaction with warranty policies. Customers have also expressed frustration with the handling of defective products and the perceived lack of accountability from support staff. Overall, while Crutchfield has a solid base of satisfied customers, addressing service inconsistencies and enhancing support could improve its reputation further.

This summary is generated by AI, based on text from customer reviews

service
164
value
174
shipping
176
returns
79
quality
169

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California
1 review
0 helpful votes
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Awesome
April 17, 2019

Crutchfield thinks of everything! The kit came with everything that I could need and made the install extremely easy... I will only buy from them!

Date of experience: April 17, 2019
Massachusetts
3 reviews
0 helpful votes
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Ordered a Garmin 396 LMT-S... great price and fast delivery. Great to do business with. I would highly recommend Crutchfield.

Date of experience: April 17, 2019
Idaho
1 review
0 helpful votes
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Eases as can be
April 16, 2019

Easy to shop, check out, and install with component wires and instructions. Thank you! Order was received a day early and just as advertised. Speakers sound great and installation was a breeze.

Date of experience: April 15, 2019
New Jersey
1 review
0 helpful votes
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Just give them a call and they'll walk you through any questions that you will have, with the great customer service since the mid '90s

Date of experience: April 13, 2019
New Jersey
7 reviews
10 helpful votes
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Crutchfield is very plite and easy to work with. Staff know what they are talking about. Geat store with great products. Everything is very easy to find on the website. Lots of choices. I woul recommend for quality stuff

Date of experience: April 11, 2019
North Dakota
1 review
0 helpful votes
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I called to get some help with the correct stereo and wiring products for my van. We have a rear entertainment system so I needed some help with all the products that it would take to make it all work right. I spoke to Trish and she was very patient and helpful. We walked through all of the features I would need and she sent me an email with the inbox of all the products that worked for our vehicle. I even messed up and double ordered the whole cart, but they called me within seconds to see if I messed up! Everything arrived very quickly and all of it fit and worked flawlessly! Great experience with Crutchfield!

Date of experience: April 11, 2019
Ohio
1 review
1 helpful vote
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Excellent!
April 10, 2019

My stereo and accessories (which were greatly discounted) arrived in about 2 days. Everything fit and worked perfectly and I couldn't be happier!

Date of experience: April 10, 2019
Ohio
3 reviews
0 helpful votes
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Great help!
April 9, 2019

The tech answered sll of my questions, products arrived in several days. Carry happy with the entire
Process.
Thanks

Date of experience: April 8, 2019
Michigan
1 review
0 helpful votes
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I was looking for new subwoofers to replace the current ones I have due to the coils going bad, and it was a great experience to shop at crutchfield, they have a variety selection and reasonable prices, also very fast shipping that helped me lol! 5/5 rating i recommend shooing here for anything, I sure and again!

Date of experience: April 8, 2019
Texas
1 review
0 helpful votes
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I have purchased aftermarket radios for vehicles, over the ear earphones, and most recently ear buds. I have always done research on each product being purchased and then found the Crutchfield team to be spot on in their own reviews or able to offer an intelligent alternate review of whatever the product may be and why their reviews may differ. The few times I have needed technical support, it has been great as well. The last thing is their pricing always seems competitive. Their shipping has been great as well. No real lag times. Product gets to you within the time frame promised. Over all, a very good company to work with when purchasing electronics.

Date of experience: April 8, 2019
California
1 review
0 helpful votes
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Very satisfied
April 7, 2019

My wife wanted Bluetooth in her 2006 sienna without messing with the stock radio. This did not disappoint. It worked flawlessly and only took 15 minutes to install. Thanks!

Date of experience: April 7, 2019
Idaho
1 review
0 helpful votes
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Crutchfield has been in business for a long time. I'm 64 fast approaching 65 and they've been the go to Electronics Store for the serious Home Entertainment customers. Knowledgeable Staff that actually know the product whether it be Flat Panel TV's, Home Theatre, Video players of every imaginable kind make or model. They'll guide you to the best brand, and model to fit your home entertainment needs to fit your price point so that your purchase is the best experience possible The photo I added is of the Samsung 8 4K series TV I purchased from crutchfield over 2 years ago. I recently purchased a 2018 8 Series OLED Samsung 65" TV and it's on a Truck Headed my way up in the Rocky Mountains Idaho Wyoming Border. Yes they're that good, I could have purchased the TV anywhere closer to where we live, the fact that I didn't, but purchased from crutchfield all the way across these United States. Verifying my claim that dealing with crutchfield's staff and customer relations is well worth the wait!

Date of experience: April 7, 2019
New York
2 reviews
0 helpful votes
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I don't write many reviews, I am making an exception with regard to my recent order from Crutchfield. I purchased speakers and a turntable to my system. I chose Crutchfield based on their established history and customer service, and I am glad I did.

One speaker was damaged in shipping, after a few minutes of disappointment I called Crutchfield customer service. The entire process from explaining what happened to sitting here now just 2 days later listening to my complete system could not have gone better.

I was extremely impressed with how well the return of the damaged item and replacement was handled, I will go to Crutchfield for my future audio needs.

Date of experience: April 6, 2019
Virginia
1 review
1 helpful vote
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Crutchfield product is mishmashed from multiple suppliers with a 10% attempt at creating a holistic experience by inclusion of their "Mastersheet" (which they don't even print for you). Quality was poor, nothing fit, and service was basically non existant. Save yourself the hassle.

Date of experience: April 5, 2019
Seychelles
7 reviews
0 helpful votes
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Great service
April 2, 2019

Great service, easy return and fantastic employees willing to help. I have recently bought head units from them and I love them. It was super easy to install. The order delivered on time. Amazing company. Will definitely buy more from here.

Date of experience: April 2, 2019
Colorado
1 review
0 helpful votes
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Found what I wanted ordered it for my year car. I got everything I needed radio 4 speakers. Wire harness for speakers and radio to the car. No cutting of the wires was required with everything I got. Crutchfield sent me s lot of free stuff as well that made my install even easier. I am already planning on ordering another system for my wife's vehicle. I will be using this same website. One more thing before I go I needed to have a couple questions answered. So I got on chat and asked they were unable to help me because it was a technical question. They did give the tech my number and they called me a few minutes later. All in all one of the best sites I have ordered from in long time and customer service is top notch. At least it was in my case. Good luck to everyone else don't be afraid to order from this site if you need help just ask they are VERY HELPFUL!

Date of experience: April 1, 2019
New York
1 review
0 helpful votes
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Many places claim they have great customer service but rarely do. From helping me choose the best stereo for my needs to walking me through installation they knocked it out of the park. I would highly recommend this company.

Date of experience: April 1, 2019
Florida
1 review
0 helpful votes
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I was honestly surprised with the knowledge of the techs you can simply just call to discuss your options with. The fact they can build your cart and explain the reasons as to what they are picking really makes the purchase much smoother. Also being able to get the number of the same person if you need to speak too then again is amazing since they will know your situation. I felt at ease knowing I had all main components and accessories to fully enjoy my new audio setup. Very fast shipping as well.

Date of experience: April 1, 2019
Virginia
1 review
0 helpful votes
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Family
March 30, 2019

Every time I ever call them they treat me like family best place to shop for electronic and more they do not make you feel stupid about anything they talk you through everything perfectly

Date of experience: March 30, 2019
Washington
3 reviews
7 helpful votes
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Love this company
March 29, 2019

My order shipped quickly, was well packed and came with everything I needed. Great service, free accessories and knowledgeable staff always ready to help you. I love this company

Date of experience: March 29, 2019