On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Crutchfield Reviews Summary
Crutchfield's reputation is marked by a mix of strong customer loyalty and significant concerns regarding service quality. Many customers praise the company's product selection, competitive pricing, and efficient shipping, often highlighting positive experiences with customer support. However, there are recurring complaints about delayed shipments, inadequate technical assistance, and dissatisfaction with warranty policies. Customers have also expressed frustration with the handling of defective products and the perceived lack of accountability from support staff. Overall, while Crutchfield has a solid base of satisfied customers, addressing service inconsistencies and enhancing support could improve its reputation further.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Have done business with Crutchfield off and on for probably 20 years. During that time I have learned that if it's electronic and they don't sell it, you probably don't want it. Their instructions and advice I have found to be spot on every time and if you ever have a problem with your installation or choice, they will work with you until the problem is solved or you are satisfied. Shipping is always speedy and I have never been left wondering where my order is. Who does any of these things anymore? Thank you Crutchfield!
Upgrade family room sound system. The customer service rep Bear, helped me decide what to buy.He was very knowledgeable and between the two of us we decided on the Sonos play bar. The play bar exceeded my expectations, I am very happy with my purchase. Are
I have never had a hassle with Crutchfield, the customer service is above any expectation, they are expert in the matter, their suggestions are on point, and always go above and beyond to help in every purchase!
Easy check out and Very fast shipping arrived one day early. Also had reviews and pics of my specific car.
Love the company, love supporting such a long standing institution but you guys make it hard. I actually hate your gift card process in this day and age. I had to pay shipping on a gift card becuase of your antiquated system that does not allow for digital or ecards? Then cause my father asked last minute I had to spend 29 dollars for over night? 29 dollars for a card. Pathetic and explains why big business is winning. Address the horrid practice please!
Very happy w/the service. I ordered a radio w/out back up camera capabilities & they did a no hassle exchange for me for one that did. THANKS.
Si estás comprando en Amazon o walmart estás perdiendo el tiempo, Crutchfield tiene mejores precios y envío gratis, buena garantía y ayuda por teléfono si tienes problemas con la instalación, los recomiendo al 100%
I'm been loyal customer with Crutchfield all these years, they offer good pricing on high quality products with fast shipping at no cost and outstanding customer service products full of detail information on web site thank you Bill Crutchfield happy new year to all
Great website detailed installation instructions great support very well done I have bought speakers for two cars so far
Very good service. Awesome quick delivery and at a very good price. I will be ordering from here again soon.
From the purchases to the installation instructions absolutely seemless experience, will most certainly do business with crutchfiel again very soon, Perry Martin, Coconut Creek Florida
I'll admit, I've made past purchases of basic vehicle audio on Amazon with success. My latest purchase was to upgrade the speakers in my truck. Crutchfield has always been a trusted source for information and quality product. I ordered my speakers from Crutchfield and couldn't be more satisfied. The instructions included with the order via email. All necessary installation aids (wiring harnesses, adapters) were included, at no additional charge. Keep up the exceptional service!
Everything I needed for both my installs was at hand and convenient and I like the customer support if you should need it
I bought a different DAP on Amazon, and had a horrible experience. My biggest problem was with the manufacturer and distributor. Bottom line, the manufacturer wouldn't cover the device because it came from a third party distributor. Amazon was good in that they took it back, but same on them for selling the device from a third party distributor. My experience with Crutchfield by comparison was a dream. Free 2nd day air shipping (without an annual membership), free one year technical support. Biodegradable shipping peanuts, even. I will not hesitate to recommend Crutchfield to anyone on the fence.
I ordered some speakers for my daughters car. The website makes it simple to find the right components for a specific vehicle. My speakers came with instructions for installing them in my daughter's car and the adapters for the wires plugs so no cutting or splicing wires. Couldn't be simpler!
Order ELAC bookshelf speakers. The speaker is just what I needed. Bought a turntable last year, now my vinyl sounds like it was just pressed.
I got on Crutchfields website to start researching speaker upgrades for 2 of my vehicles. Their website is extremely user-friendly, and easy to navigate. When I saw their prices, they were too great to pass up! I ended up ordering 8 Kicker speakers and 2 tweeters, broke down like this:
2018 Toyota Tacoma:
Pair of 6x9s for front doors
Pair of 6.75s for the rear doors
2016 Jeep Wrangler
Pair of 6.5s for the lower dash
Pair of 6.5s for the roll bar
Pair of tweeters for the upper dash
Crutchfield included plug-n-play wire connectors for everything, vehicle specific instructions, and mounting brackets, all for FREE.
Total cost = $243... YOU JUST CAN'T BEAT THAT! I couldn't be happier.
The advertisement was clear. Goods delivered as advertised and promised. It's nice to do business with competent and pleasant people.
There are a lot of online stores out there but Crutchfield simply has the best service out there. I live in Guam, a US territory with at least 14 hours of flight time from the continental USA but Crutchfield has a free shipping here too. I purchased a Canon EOS R camera 3 weeks ago when it was on a black Friday sale. Then on Holiday sale, the price was cut another $300 off that sale price. I wrote Crutchfield and asked if they would have a price warranty since it is less than a month. Crutchfield gave me back the $300 difference. Thank you so much Crutchfield. You're my favorite online store.
Totally changes sound experience in our kitchen: both TV and streamed music. Wonderful. The one problem: a critical optical cable was not included: the web site should have emphasized one wasn't included: we would have added it to the order for sure! Since we live very close to a Best Buy, $14 later we were good to go but would rather give the business to Crutchfield.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account